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- All HBS Web
(2,667)
- People (1)
- News (542)
- Research (1,781)
- Events (1)
- Multimedia (6)
- Faculty Publications (749)
- 21 Dec 2022
- Blog Post
Climate Stories Episode #12: Vehicle to Everything - Claire Broido Johnson (MBA 2002), Chief Operating Officer of Fermata Energy
“batteries on wheels.” Fermata’s bidirectional vehicle-to-everything (V2X) charging platforms can turn electric vehicles (EVs) into revenue centers, extend the value of EV fleets and provide a solution to the electricity grid. As Claire... View Details
- 01 Mar 2003
- News
Books
Connecting the Dots by Cathleen Benko and F. Warren McFarlan Selling China by Yasheng Huang What Customers Think by Gerald Zaltman Connecting the Dots by Cathleen Benko and F. Warren McFarlan (Harvard Business School Press) A recent study... View Details
- Profile
Inessa Lurye
need to make, from process reforms to new team structures. HBS' overall insights on change management have helped me understand team dynamics and personal motivations, and how these play into the success of our company." Customer... View Details
- 01 Dec 2017
- News
Enhancing Students’ Cultural Intelligence
Mexico City revealed significant cultural differences. “Colgate wanted to better understand teens’ values and opinions,” says Franklin. “One question we asked involved heroes. Almost all said their parents were their heroes because they... View Details
- 01 Oct 2013
- First Look
First Look: October 1
often cited as a success story of public disclosure. Hygiene grades influence customer decisions and serve as an accountability system for restaurants. However, cities (which are responsible for inspections) have limited resources to... View Details
Keywords: Sean Silverthorne
- 07 Apr 2003
- Research & Ideas
XTV: Xerox’s Attempted Recovery From “Fumbling the Future”
product line within Xerox. He had the support of Xerox's chief executive officer, David Kearns, for establishing the new internal structure. This structure would work much like an internal venture capital firm. Xerox would exploit Adams's skills in obtaining View Details
Keywords: by Henry Chesbrough
- 15 May 2006
- Lessons from the Classroom
Women Find New Path to Work
women in the room who said, "I'm ready." Their last child was going off to school in the fall. "I want the tools to figure out what I'm qualified to do, and what I want to do. How do I locate the right employers? How do I approach them?" These are... View Details
Keywords: by Mallory Stark
- 17 Apr 2012
- First Look
First Look: April 17
time compared to the support departments. We suggest that the burden of compensating for the disconnected internal supply chains fell to the service providers because they were the only department that had both the ability to translate View Details
Keywords: Carmen Nobel
- November 2020 (Revised April 2021)
- Case
Roll-Ups and Surprise Billing: Collisions at the Intersection of Private Equity and Patient Care
By: Trevor Fetter and Kira Seiger
This case describes the increasing investment by private equity (PE) firms in patient care and other healthcare services. The case focuses on investments in physician staffing firms and roll-up strategy investments in physician practice management (PPM). Included in... View Details
Keywords: Business Ventures; Acquisition; Mergers and Acquisitions; Business Model; Change; Disruption; Fluctuation; Trends; Customers; Customer Value and Value Chain; Ethics; Fairness; Finance; Equity; Insurance; Private Equity; Geography; Geographic Scope; Health; Health Care and Treatment; Markets; Demand and Consumers; Supply and Industry; Industry Structures; Ownership; Ownership Type; Private Ownership; Relationships; Agency Theory; Business and Community Relations; Business and Shareholder Relations; Business and Stakeholder Relations; Networks; Strategy; Competition; Consolidation; Expansion; Integration; Horizontal Integration; Vertical Integration; Value; Value Creation; Health Industry; Insurance Industry; United States
Fetter, Trevor, and Kira Seiger. "Roll-Ups and Surprise Billing: Collisions at the Intersection of Private Equity and Patient Care." Harvard Business School Case 321-049, November 2020. (Revised April 2021.)
- 17 Jun 2013
- Research & Ideas
Advertising Symbiosis: The Key to Viral Videos
ad wouldn't air on TV for another week, the customers learned. The airline was giving them the privilege of a sneak peek at the ad—and the privilege of being among the first to share it. CONCEPT: Give the viewer the opportunity to... View Details
- 08 Mar 2016
- First Look
March 8, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50700 How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead... View Details
Keywords: Sean Silverthorne
- 25 Sep 2019
- News
Leading the Evolution of E-Commerce
Photo via the New York Observer Photo via the New York Observer When Jennifer Fleiss (MBA 2009) started Rent the Runway with HBS classmate Jenn Hyman, the pair were in their 20s—two scrappy entrepreneurs who built the concept of renting designer clothing into a... View Details
- Web
From Brainstorm to Breakthrough: HBS IT Hackathon Inspires AI Innovations | Information Technology
option to volunteer their projects to be submitted for consideration for the quarterly planning process. Out of five nominations, the BRMs and ITLC selected the above project to be submitted to Quarterly Planning for its anticipated added View Details
- 01 Sep 2013
- News
Passion & Purpose
employees in 28 offices. The company, with an industry-high 99 percent customer retention rate, regularly receives awards for its customer service. Roger W. Sant, MBA 1960 Cofounder and Chairman Emeritus,... View Details
- 28 Nov 2012
- What Do You Think?
Should Pay-for-Performance Compensation be Replaced?
customer perceptions of service quality, or success in developing talent, should be injected in some way into the calculation. Regardless of the solution favored, Daniel Pink reminds us that all of these practices run counter to a great... View Details
Keywords: by James Heskett
- Web
FAQ - Alumni
company. Applicant must be a first- or second-time founder/co-founder only. No Subsidiaries are eligible to apply. Outside funding must be less than $2.5M total debt/invested equity capital. Invested capital is defined as funding... View Details
- 26 Jan 2016
- News
The First Five Years: Jill Applebaum (MBA 2015)
What inspired you to launch Spruce & Co? “My mom is a total germophobe, and throughout the years I’ve picked up on some of her anti-germ tendencies. After living in tech-obsessed San Francisco for five years and becoming glued to my... View Details
- 26 Jul 2011
- First Look
First Look: July 26
and benefits and that bundled legislation is valued more than the sum of its parts. Study 2 shows this finding stems from a diminished focus on losses and heightened focus on gains. Study 3 extends our findings to policies involving costs... View Details
Keywords: Sean Silverthorne
- 17 Dec 2015
- News
Field 2 Gives Students Hands-On Exposure To Business Practices In Malaysia
really understand what people’s perspectives are. You have to have boots on the ground to fully capture what a customer wants.” She also valued working under pressure in a team. “In my old job, leadership... View Details
- 01 Mar 2006
- News
The Real Conflict
words of Robert Solow, a Nobel laureate in economics and an adviser to the study, “By far the most important factor in that growth is Wal-Mart.” Second, most of the value created by the company is actually pocketed by its View Details