Subjective Well Being - Publications - Faculty & Research

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Case Method Teaching - Case Method Project

most relevant issues and events leading up to the decision point. For example, a case that focuses on a decision facing Martin Luther King Jr. during the campaign for black voting rights in 1965 also traces the broader civil rights movement, as View Details

30 Sep 2002
Research & Ideas

Your Crisis Response Plan: The Ten Effective Elements

triggers to move the organization from "normal" to "war-fighting" mode as well as to activate specific response modules. There also have to be "all clear" signals that shift the... View Details

Keywords: by Michael Watkins

03 Jan 2017
First Look

January 3, 2017

attractive BATNA (“walkaway option”) often increases one’s bargaining power. A minimally necessary condition for an agreement to be mutually acceptable is that each side prefers the deal to its BATNA. Thus, how View Details

Keywords: Carmen Nobel

Teaching Interest

Negotiation

By: Kevin P. Mohan

Managerial success requires the ability to negotiate. Whether you are forging an agreement with your suppliers, trying to ink a deal with potential customers, raising money from investors, managing a conflict inside your firm, or resolving a dispute that is headed... View Details

Program

OPM Renew

+1.617.495.6226. Fee, Payment, and Cancellations The fee for the OPM Renew program covers tuition, books, case materials, accommodations, and most meals. You will be invoiced upon admission to the program. Invoices are due within 30 days... View Details

02 Sep 2015
What Do You Think?

What's Wrong With Amazon’s Low-Retention HR Strategy?

This past month, a New York Times report on Amazon’s personnel strategies prompted several days of intense debate. A number of questions can be raised about the article itself, given the fact that much of it was based on interviews with... View Details

Keywords: by James Heskett; Web Services; Retail; Apparel & Accessories; Consumer Products; Fashion

30 Jun 2020
What Do You Think?

Is a Business School-Industry Collaboration Needed to Attract Black Talent to Campus?

diverse talent to business school, we must demonstrate in both deed and word that business on a wide scale is a powerful change agent and that the avenue to being part of that change is through a business school education.” The following... View Details

Keywords: by James Heskett; Education

Profile

Ann Chao

different countries and industries to learn with and learn from. As a Social Studies/East Asian Studies concentrator with a strong interest in disability rights and education as well as entertainment and performing arts, I still felt... View Details

Keywords: Entertainment / Media

Web

How to Create a Psychologically Safe Workplace - Recruiting

role, benefits, and compensation to name just a few. Yet there is another element that may be more difficult to explain on paper but is just as critical: organizational culture. There are many different ways organizational culture can... View Details

24 Jul 2000
Research & Ideas

Value Maximization and Stakeholder Theory

constituency can be given full satisfaction if the firm is to flourish and survive. Moreover, we can be sure, externalities and monopoly power aside, that using this value criterion will result in making... View Details

Keywords: by Michael C. Jensen

10 Oct 2023
Research & Ideas

In Empowering Black Voters, Did a Landmark Law Stir White Angst?

majority,” write the authors, who include Andrea Bernini from the University of Oxford as well as Giovanni Facchini and Cecilia Testa, both from the University of Nottingham. County-by-county records compiled The Voting Rights Act... View Details

Keywords: by Rachel Layne

January 2020
Article

Assessing the Safety of Electronic Health Records: A National Longitudinal Study of Medication-related Decision Support

By: A Jay Holmgren, Zoe Co, Lisa Newmark, Melissa Danforth, David Classen and David Bates

Background Electronic health records (EHR) can improve safety via computerised physician order entry with clinical decision support, designed in part to alert providers and prevent potential adverse drug events at entry and before they reach the patient.... View Details

Keywords: Hospital; Electronic Health Records; Health Care and Treatment; Information Technology; Safety; Performance; Quality; Performance Improvement

Citation

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April 2009
Article

How to Market in a Downturn

By: John A. Quelch and Katherine Jocz

This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Because no two recessions are exactly alike, marketers find themselves in poorly... View Details

Keywords: Customers; Economic Slowdown and Stagnation; Spending; Marketing Strategy; Consumer Behavior; Segmentation

Citation

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Web

Video Clips - Creating Emerging Markets

Video Clips This library of video clips enables educators and others to search for relevant interview clips by subject, industry, country, or any combination of all three. Users can also search by name to find all clips from a specific interviewee. The clips may View Details

31 Mar 2023
Blog Post

How to Come Out at Work

The short answer to the question “how can I come out and be out at work?” is that there is no one right answer. Everyone's situation and lived experience is different. At the same time, hearing from others about what has worked View Details

Keywords: All Industries

07 Apr 2022
Research & Ideas

Giving Back: Consumers Care More About How Companies Donate Than How Much

seems like a sizable portion of the firm’s earnings. In fact, consumers favor brands that seem to be giving a larger cut of their profits, even if the total dollar amount is lower compared to brands that give a smaller proportion of... View Details

Keywords: by Pamela Reynolds

01 Feb 2017
What Do You Think?

Is the Next Jobs Crisis Just Ahead?

international competition as well as technological innovation. Now consider these facts: In the US, there are 10 non-governmental jobs in the service sector for every manufacturing job. The ratio is roughly comparable in Western Europe... View Details

Keywords: by James Heskett; Service

22 Sep 2003
Research & Ideas

When Protestors Knock at Your Door

in the Spring 2003 issue of California Management Review. In the piece, the authors offer case studies of Unocal, Nike, and Novartis. Spar and LaMure were struck by "how smart NGOs can be in their own strategic thinking, and how... View Details

Keywords: by Cynthia Churchwell

06 May 2002
Research & Ideas

Profits for Nonprofits: Earning Your Own Way

address the issues that kept them from being employed well in the past." The bakery's challenges include limited financial resources—its budget is $200,000 a year—and learning to View Details

Keywords: by Martha Lagace

05 Dec 2022
What Do You Think?

How Would Jack Welch’s Leadership Style Fare in Today’s World?

(iStockphoto/josefkubes) Jack Welch’s leadership practices and accomplishments as CEO of General Electric for 20 years have once again come under scrutiny. He is the subject of two recent books. Their titles—David Gelles’ The Man Who... View Details

Keywords: by James Heskett; Industrial Products; Media & Broadcasting; Medical Devices & Supplies; Manufacturing

Publications