Quality And Quantity - Publications - Faculty & Research

20 Apr 2020
Book

Why COVID-19 Raises the Stakes for Healthy Buildings

office building most likely will not return to “normal.” Even before the pandemic struck, there were plenty of reasons to be concerned about air quality and ventilation in the buildings where we live View Details

Keywords: by Kristen Senz; Real Estate; Health

03 Sep 2020
Op-Ed

Why American Health Care Needs Its Own SEC

services of unknown quality. The lack of transparency protects providers and insurers from needing to compete on the price and quality of their services. Lack of competition,... View Details

Keywords: by Regina E. Herzlinger; Health

09 Sep 2013
Lessons from the Classroom

Teaching Climate Change to Skeptics

A few years ago, Joseph B. Lassiter traveled to San Francisco, Houston, and New York to hold discussions with Harvard alumni on the topic of business and the environment. Each time, he surveyed the audience... View Details

Keywords: by Carmen Nobel

July 1995 (Revised August 1999)
Teaching Note

Dore-Dore TN

By: Janice H. Hammond and Ananth Raman

Teaching Note for (9-692-028). View Details

Keywords: Performance Productivity; System; Design; Quality; Apparel and Accessories Industry

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14 Oct 2014
First Look

First Look: October 14

behave like money. We first present a simple model where households demand money services, which are supplied by three types of claims: deposits, Treasury bills, and asset-backed commercial paper (ABCP). The model provides predictions for... View Details

Keywords: Sean Silverthorne

23 Apr 2001
Research & Ideas

Market Research Meets the “People Factor”

"Managers might themselves try to identify their own 'comfort zones' for surprise," according to Zaltman and Deshpandé. Sheer quality of a research report is usually not enough. If the results are... View Details

Keywords: by Martha Lagace

09 Jan 2006
What Do You Think?

Should More Transparency Extend to Education for Management?

other interested parties, and (3) would create subtle pressures that would raise the quality of preparation for, and involvement in, class discussion View Details

Keywords: by James Heskett; Education

November 2012
Teaching Note

On Weldon's Watch: Recalls at Johnson & Johnson from 2009 to 2010 (TN)

By: Sandra J. Sucher and Clayton S. Rose

Teaching Note for On Weldon's Watch: Recalls at Johnson & Johnson from 2009 to 2010 HBS case 311-029. View Details

Keywords: Decision Choices and Conditions; Values and Beliefs; Leadership; Crisis Management; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Organizational Culture; Quality; Pharmaceutical Industry

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04 Jun 2014
What Do You Think?

Does Internet Technology Threaten Brand Loyalty?

some people will always need references such as brands. Others will be more adventurous, enjoying the search for new features. "At the core of human behaviour is human biology and that will not change because of information... View Details

Keywords: by James Heskett; Advertising; Consumer Products; Technology

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

one-standard-deviation increase in store labor brought about a 10 percent increase in profit margin. These findings ran contrary to the thinking of store managers that Ton interviewed. They consistently identified service quality as a top... View Details

Keywords: by Julia Hanna; Retail

July – August 2011
Article

The Paradox of Samsung's Rise

By: Tarun Khanna, Jaeyong Song and Kyungmook Lee

Twenty years ago, few people would have predicted that Samsung could transform itself from a low-cost original equipment manufacturer to a world leader in R&D, marketing, and design, with a brand more valuable than Pepsi, Nike, or American Express. Fewer still would... View Details

Keywords: Organizational Design; Research and Development; Marketing; Business Processes; Brands and Branding; System; Globalized Markets and Industries; Transformation; Cost; Forecasting and Prediction; Production; Quality; China; India; Turkey

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08 Mar 2016
First Look

March 8, 2016

often work directly with the companies they study. I then survey the factors that influence the quality of UGC. Quality is influenced by factors including promotional content, peer effects between... View Details

Keywords: Sean Silverthorne

04 Aug 2009
First Look

First Look: August 4

Download the paper: http://www.hbs.edu/research/pdf/10-005.pdf The Effect of Labor on Profitability: The Role of Quality (revised) Author:Zeynep Ton Abstract Determining staffing levels is an important decision in retail operations. While... View Details

Keywords: Martha Lagace

09 Sep 2009
First Look

First Look: September 9

Ownership of Equity Improve Earnings Quality? Authors:Dan Givoly, Carla Hayn, and Sharon P. Katz Publication:The Accounting Review (forthcoming) Abstract We compare the quality of accounting numbers produced... View Details

Keywords: Martha Lagace

December 1999 (Revised March 2000)
Case

Workplace Safety at Alcoa (B)

At the May 1996 annual shareholders meeting, Alcoa CEO Paul O'Neill reported that Alcoa was making great progress toward becoming a world-class leader, both in terms of workplace safety and profitability. This validated of O'Neill's decade-long emphasis on safety as... View Details

Keywords: Safety; Working Conditions; Quality; Cost; Profit; Management Systems

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09 Jul 2008
Research & Ideas

Starbucks’ Lessons for Premium Brands

in three ways. First, the early adopters who valued the club-like atmosphere of relaxing over a quality cup of coffee found themselves in a minority. To grow, Starbucks increasingly appealed to grab and go... View Details

Keywords: by John Quelch; Retail

25 Jan 2011
First Look

First Look: Jan. 25

association between creativity and dishonesty, thus highlighting a dark side of creativity. Download the paper: http://www.hbs.edu/research/pdf/11-064.pdf Issuer Quality and... View Details

Keywords: Sean Silverthorne

10 Jun 2014
First Look

First Look: June 10

laboratory experiments in food service contexts that suggest that the introduction of operational transparency improves service quality and efficiency. The introduction of reciprocal operational transparency... View Details

Keywords: Sean Silverthorne

05 Nov 2007
Research & Ideas

The Changing Face of American Innovation

impetus for U.S. technology development through their quantity and quality. They account for nearly 50 percent of our science and engineering doctorates, while being just over... View Details

Keywords: by Sarah Jane Gilbert; Technology