Performance Improvement - Publications - Faculty & Research

01 Jun 2009
News

The Maestro and the Market

experiences, you almost can’t listen to the customer.” Norton asks students to consider the operations and marketing of elBulli. There is much about the restaurant that is inefficient, as MBAs are quick to note: Adrià should lower his staff numbers, use cheaper... View Details

Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

31 Mar 2009
First Look

First Look: March 31, 2009

performance measurement in companies whose intangible assets played a central role in value creation. Our interest in measurement for driving performance improvements arose... View Details

Keywords: Martha Lagace

12 Oct 1999
Research & Ideas

A Perfect Fit: Aligning Organization & Strategy

as well as internal and external customers, the top team listens intently, saying nothing except for questions of clarification. What kind of meeting is this? Actually, it's not a meeting at all. Rather, it's part of a regimen to improve... View Details

Keywords: by Judith A. Ross

Web

Online Dynamic Teaming Course | HBS Online

dynamic teaming is and its importance Build skills to create psychological safety and foster inclusion Recognize and address unconscious, implicit, and affinity bias Improve team decision-making and communication through tested tools... View Details

01 Sep 2010
News

RX for Change

health-care reform in this country, we have to frame it as a managerial challenge. It’s not simply a policy issue. We won’t improve the system as a whole until we’ve improved the View Details

Keywords: Julia Hanna; Health, Social Assistance; Hospitals; Health, Social Assistance

04 Sep 2012
Research & Ideas

Why Most Leaders (Even Thomas Jefferson) Are Replaceable

his research, Mukunda wanted to identify "those particular individuals who were the right people, in the right place, at the right time, to change history." By doing so, he hopes to improve our understanding of contemporary leaders and... View Details

Keywords: by Kim Girard

07 Apr 2003
Research & Ideas

XTV: Xerox’s Attempted Recovery From “Fumbling the Future”

in the book, were overwhelmed by Xerox's mismanagement of the computer applications for its technology. In response to the criticism set forth by the two authors, who were consultants for McKinsey, Xerox decided to improve its ability to... View Details

Keywords: by Henry Chesbrough

29 May 2018
First Look

New Research and Ideas, May 29, 2018

sustainability leadership”? Moreover, how could developing metrics and improved performance on material sustainability issues be used as an instrument for change management? JetBlue wanted to achieve... View Details

Keywords: Dina Gerdeman

10 Jun 2002
Research & Ideas

Disruption: The Art of Framing

required by that framing. We don't pretend to have all the answers to this vexing problem, but examining what sets the winners apart does offer some provisional lessons. Separate for better performance. Across the newspaper industry, high View Details

Keywords: by Clark Gilbert & Joseph L. Bower

15 Feb 2011
First Look

First Look: Feb. 15

employee learns her performance falls in the bottom of her group) leads to improvements in employees' performance, while direct positive feedback does not significantly impact performance. Furthermore,... View Details

Keywords: Sean Silverthorne

27 Sep 2011
First Look

First Look: September 27

performance in their exchange ties (Gulati and Sytch, 2007) and acquisitions (Zaheer et al., 2010); revenues (Baum et al., 2000; Shipilov and Li, 2008); market share (Zaheer and Bell, 2005) and market entry (Jensen, 2008); IPO success... View Details

Keywords: Sean Silverthorne

19 Jan 2022
In Practice

7 Trends to Watch in 2022

seen the rollout of “prescription apps” and the introduction of a system of nationwide health insurance coverage for digital health applications, the first of its kind worldwide. These developments are compelling and allow us to imagine the promise of digital tools to... View Details

Keywords: by HBS News

01 Apr 1998
News

Short Takes

organizations. The authors analyzed the companies in the top-performing quartile of their sample and discovered that "the better performers follow a pattern that we have found elsewhere in the industrial and industrializing world:... View Details

Keywords: Garry Emmons and Caroline Chauncey

10 Mar 2014
Research & Ideas

Counting Up the Effects of Sarbanes-Oxley

was to improve corporate governance and restore the faith of investors, but many in the business world spoke out against SOX, viewing it as a politically motivated overcorrection that would lead to a loss of risk-taking and... View Details

Keywords: by Julia Hanna; Accounting; Banking

19 Jan 2011
Research & Ideas

Activist Board Members Increase Firm’s Market Value

government's regulatory efforts to increase shareholder power at the board level following the recent financial crisis. To help answer that question, three Harvard Business School professors performed a natural experiment made possible by... View Details

Keywords: by Carmen Nobel

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

distribution centers with the goal of improving operational performance and ultimately increasing profits and wages and offering a better work environment. The answer from my heart is that I would like to... View Details

Keywords: by Julia Hanna; Retail

20 Dec 2016
First Look

December 20, 2016

issue high-headline-rate and more complex products in low-rate environments. Finally, we find that high-headline-rate and more complex products are more profitable for banks, and that their ex post performance is lower. Publisher's link:... View Details

Keywords: Carmen Nobel

01 Jun 2012
News

Alumni Book Briefs

produces continual improvement and allows them to rapidly adapt to change without succumbing to complexity. Dorade: The History of an Ocean Racing Yacht by Douglas D. Adkins (MBA 1975) (David R. Godine) This is a history of the Dorade,... View Details

Keywords: News, Library, Internet, and Other Services; Information; Clothing and Clothing Accessories Stores; Retail Trade

25 Nov 2014
First Look

First Look: November 25

Provide Wisdom? By: Lee, Charles M.C., Paul Ma, and Charles C.Y. Wang Abstract—We compare the performance of a comprehensive set of alternative peer identification schemes used in economic benchmarking. Our results show the peer firms... View Details