Performance Effectiveness - Publications - Faculty & Research

05 Jun 2014
Research & Ideas

Fixing the ‘I Hate Work’ Blues

solution to this dilemma? I believe we need to restructure large organizations by giving much more responsibility and authority to first-line workers and paying them accordingly—with appropriate performance incentives. We need to trust... View Details

Keywords: by Bill George

01 Mar 2008
News

Faculty Books

in entrepreneurship, the historical origins of "born global" companies; the importance of networks in new international market development; the role of public policy in shaping cross-border entrepreneurial activity; and the effect of... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

November 1995 (Revised April 1996)
Case

ENTel and the Privatization of Argentine Telecommunications

By: Willis M. Emmons III

Growing fiscal deficits, persistent economic recession, and underinvestment in the nation's telecommunications infrastructure lead the Argentine government to privatize its state-owned monopoly provider of telecommunications services, ENTel, in late 1990. The... View Details

Keywords: Opportunities; Risk and Uncertainty; Communication Technology; Privatization; Mobile and Wireless Technology; Governing Rules, Regulations, and Reforms; Competition; Development Economics; Policy; Government and Politics; Performance Effectiveness; Telecommunications Industry; Argentina

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19 Dec 2005
Research & Ideas

Public Education Goes to School

years, we've produced sixteen teaching cases, two conceptual notes, and a working paper. Q: The performance problems of U.S. public education are receiving growing attention. How are urban schools performing... View Details

Keywords: by Mallory Stark; Education

April 2007
Article

Wintel: Cooperation and Conflict

By: Ramon Casadesus-Masanell and David B. Yoffie

We study competitive interactions between Intel and Microsoft, two producers of complementary products. In a system of complements, like the PC, the value of the final product depends on how well the different components work together. This, in turn, depends on the... View Details

Keywords: Conflict and Resolution; Competition; Cooperation; Value; Performance Effectiveness; Research and Development; Motivation and Incentives; Investment; Price; Product Launch; Product

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02 Feb 2009
Research & Ideas

The Success of Persistent Entrepreneurs

likely to be successful in their next venture-backed firm. “There is support for the view that some component of performance persistence stems from 'success breeding success.'” These effects are large and... View Details

Keywords: by Sarah Jane Gilbert

16 Mar 2010
First Look

First Look: March 16

book deals with two of the biggest problems in business: Why do sane, smart leaders often refuse to accept the facts that threaten their companies? And how do they find the courage to resist denial when facing new trends, changing markets, and tough new competitors?... View Details

Keywords: Martha Lagace

01 Dec 2011
News

Faculty Books

organizational performance is substantial and quantifiable. An effective business culture can account for up to half of the performance differential between organizations in... View Details

Keywords: Utilities

30 Jan 2012
Research & Ideas

Measuring the Efficacy of the World’s Managers

and incentives—whether organizations promoted and rewarded employees based on performance and tried to keep the best performers from quitting. To collect the data, the researchers hired teams of MBA students... View Details

Keywords: by Carmen Nobel

23 Nov 2009
Research & Ideas

Management’s Role in Reforming Health Care

are used to good service from other industries and expect higher performance than they see on the delivery sector. They obviously worry a lot about whether their insurance will cover the medical services they need, but they are also... View Details

Keywords: by Martha Lagace; Health

25 Feb 2020
News

Research Brief: May I Ask Your Advice?

implicit effort to not seem negative, but reserving that input has performance consequences later on,” Whillans says. “A better understanding of how advice-seeking closes those gaps would be a really powerful View Details

Keywords: Jen McFarland Flint

August 2004 (Revised July 2006)
Case

PROPECIA TM: Helping Make Hair Loss History

By: Marta Wosinska and Youngme E. Moon

In late 1997, Tom Casola, brand manager for Propecia, debates the best approach to market this breakthrough one-a-day pill for hair loss. This launch would be atypical for a prescription drug because of the key position of the consumer. As a result, the team's... View Details

Keywords: Advertising; Communication Strategy; Customers; Marketing Communications; Marketing Strategy; Product Launch; Product; Performance Effectiveness; Problems and Challenges; Quality; Pharmaceutical Industry

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01 Dec 2015
First Look

December 1, 2015

vary the sales force compensation scheme at an Asian enterprise that sells consumer durable goods. With variation generated by the experimental treatments, we model sales force performance to identify the View Details

Keywords: Sean Silverthorne

01 Jul 2019
What Do You Think?

Are Super Stretch Goals Only for the Very Young?

abandon their ethics to get it.” When applied to individuals, the question prompted an interesting exchange between Sandeep and Phillippe Gouamba regarding the effect of wealth and poverty on the tendency of managers to employ super... View Details

Keywords: by James Heskett

28 Oct 2020
Blog Post

Keep Your Weary Workers Engaged

strategy. On the other hand, one becomes so determined to hold on to territory and advantage that they resist change and even information. Organizations can balance these drives by allocating rewards and resources for both traditional View Details

Keywords: All Industries

08 Dec 2020
Blog Post

Keep Your Weary Workers Engaged

strategy. On the other hand, one becomes so determined to hold on to territory and advantage that they resist change and even information. Organizations can balance these drives by allocating rewards and resources for both traditional View Details

09 Jan 2006
What Do You Think?

Should More Transparency Extend to Education for Management?

because they fail to account for the fact that management is less about writing and analyzing and more about getting things done!" What's the problem? Are grading methods broken? If so, what could be done to fix them? Or is any information about academic View Details

Keywords: by James Heskett; Education

05 May 2003
Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

physical facilities were prepared for. So the team decided to reconfigure the twenty Atlanta branches into three alternative models: Five branches were redesigned as "express centers," efficient, modernistic buildings where consumers could quickly View Details

Keywords: by Stefan Thomke; Banking; Financial Services

October 1991 (Revised October 2004)
Case

Hilton Manufacturing Company

By: William J. Bruns Jr.

A professional manager is hired by a small manufacturing company after the president discovers he made poor decisions. One product appears to be unprofitable, whereas the product sold in highest volume is under competitive price pressure. A crude cost accounting system... View Details

Keywords: Cost Accounting; Asset Pricing; Problems and Challenges; Risk and Uncertainty; Decisions; Governance Controls; Performance Effectiveness; Business Strategy; Two-Sided Platforms; Fair Value Accounting; Manufacturing Industry

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April 2010
Case

The Credit Crisis of 2008: An Overview

By: V.G. Narayanan, Fabrizio Ferri and Lisa Brem

This case examines the causes and consequences of the credit crisis of 2008 from a national and global perspective and explores the actions taken and proposed by the U.S. and European governments. View Details