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  • Web

Impact Stories - Impact Stories

Step Out for Global Networking Night; Meet the Club Leader: Andrea Fantacone By: Margie Kelley 21 Nov 2024 HBS Alumni News Mother Nurture Re: Tina Beilinson (MBA 2020); Julia Cole (MBA 2020); Sophia Richter (MBA 2020); Ryan W. Buell (C.... View Details
  • 05 Jul 2006
  • What Do You Think?

How Important Is “Executive Intelligence” for Leaders?

Three words that best describe effective people in any organization: smart and happy. Both the order and the conjunction are important . . . ." Harry Tucci went even further, saying: "The concept of executive intelligence is a very useful measure of success... View Details
Keywords: by James Heskett
  • 13 Feb 2020
  • Book

Open Your Organization to Honest Conversations

success depends on the leader’s willingness to embrace both the practice and spirit of the process, Beer says. Years ago, for example, Beer was approached by HR executive Jody Edwards of Hewlett-Packard, who confessed that a division of the company was suffering from... View Details
Keywords: by Dina Gerdeman
  • 26 Apr 2022
  • Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

were waiting for a business meeting and were wrongly accused of loitering at a Starbucks store. “We work to create a warm, welcoming environment in our stores for every customer that visits Starbucks, and on that day in Philadelphia, we... View Details
Keywords: by Ranjay Gulati
  • Web

Systems Integration - Institute For Strategy And Competitiveness

expansion of the main center’s IPU to the regional facility utilizing teams who work in both locations and who are connected to the IPU through regular meetings and electronically. Use of the same EMR is essential for data sharing and... View Details
  • 16 Jun 2020
  • Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

COVID-deaccession, it is even more critical for firms to become more customer centric by researching and understanding their customers’ new problems caused by fear, isolation, physical distancing, and financial constraints, and attempt to structure their offerings to... View Details
Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
  • 05 Mar 2009
  • What Do You Think?

How Frank or Deceptive Should Leaders Be?

of mediocre performance. On the other hand, there may be reasons why good leaders have to have an optimistic bias. As one CEO put it in a meeting last week, "I can't lead from a position of pessimism." Even though CEOs may... View Details
Keywords: by Jim Heskett
  • 28 Jun 2021
  • Research & Ideas

Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis

companies that endured layoffs will need more time to rebuild their workforces—a problem many retailers and restaurants now face as they struggle to meet increased consumer demand with fewer employees. "Employees who have negotiating... View Details
Keywords: by Lane Lambert
  • 08 Mar 2019
  • Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

the game to meet local concerns, the Seattle giant had had enough and punted. After the fact, however, the New York mayor stated: “We gave Amazon the opportunity to be a good neighbor and do business in the greatest city in the world... View Details
Keywords: by James K. Sebenius; Real Estate; Construction
  • 14 Aug 2006
  • HBS Case

On Managing with Bobby Knight and “Coach K”

overlaps a little bit, is how you lead, your style. The third overlapping oval is the situation." Leaders who can recognize and call upon all three areas can expand their range of management styles to meet the needs of the situation,... View Details
Keywords: by Sean Silverthorne; Sports
  • 02 Jun 2010
  • First Look

First Look: June 2

and David KironHarvard Business School Case 810-105 On January 5, 2010, 48-year-old Richard Canny was on his way to meet the governor of Indiana. He was reading his newly issued press release announcing that THINK planned to start... View Details
Keywords: Martha Lagace
  • Blog

Eight Steps to Board Success for Female Executives

are still working, be sure to get clearance from your management on accepting a board position. Step 6: Evaluate the Deal: Assess Time, Money, and Risk During your interviews, you will be asked about your other commitments to ensure that you will be able to comfortably... View Details
  • 08 Feb 2022
  • Research & Ideas

Silos That Work: How the Pandemic Changed the Way We Collaborate

meetings and Teams chats. The researchers were not given access to the contents of the emails, meetings, and chats, only their frequency rates within organizations and the communication patterns they revealed. The sheer size and scope of... View Details
Keywords: by Jay Fitzgerald
  • 13 Feb 2014
  • Research & Ideas

Managing the Family Business: Leadership Roles

policies, agreements, and plans, as well as forums (like boards, family councils, and annual meetings of the owners) to develop the plans, agreements, rules, and policies, to address important issues and to work out differences. One very... View Details
Keywords: by John A. Davis
  • 25 Jun 2020
  • Blog Post

Harvard Business School Class of 2021 Student Profiles

the value of HR to people who don’t necessarily understand it.” She decided to pursue an MBA because, “I need to meet people where they are – understanding people’s worlds is the most important thing I need to do.” HOME REGION Memphis,... View Details
  • 28 Feb 2017
  • First Look

First Look at New Research, February 28

2017 Advancing Organizational Theory in a Complex World Getting Started with Ambidexterity By: Binns, Andrew, and Michael Tushman Abstract—This paper demonstrates the value of thinking about ambidexterity as having three distinct moments—ideation, incubation, and... View Details
Keywords: Sean Silverthorne
  • September 2022
  • Case

Blake Sports: Evolution of the CEO and the Executive Team

By: Boris Groysberg and Katherine Connolly Baden
Cameron (Cam) Barker, CEO and Founder of Blake Sports Apparel, sat in his office at his company’s headquarters in Birmingham, England, feeling stunned and disappointed. Only a few minutes prior, he had wrapped up a meeting with CFO James Ryan, a highly-respected star... View Details
Keywords: Leadership And Managing People; Leadership Skills; Team Dynamics; Team Effectiveness; Team Leadership; Team Management; Leadership Style; Leadership; Management; Management Skills; Management Style; Talent and Talent Management; Groups and Teams; United Kingdom
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  • 2015
  • Other Teaching and Training Material

Innovating in Healthcare

By: Regina E. Herzlinger, Margo I. Seltzer and Kevin Schulman
With over 71,000 past enrollees, Innovating in Healthcare investigates the issues of health care spending, quality, and access that continue to plague America and global nations alike. With U.S. health care costs trending toward $4 trillion in 2020, the need to... View Details
Keywords: edX; Healthcare; Health Care and Treatment; Innovation and Invention; Business Model
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  • September 2018 (Revised May 2021)
  • Teaching Plan

Eastern Bank: Innovating Through Eastern Labs

By: Karen Mills, Dennis Campbell and Aaron Mukerjee
Eastern Bank is a 200-year-old New England mutual bank with a community focus. Eastern specializes in small business lending, having made strategic investments to become the top SBA lender in New England in the midst of the Great Recession, when other banks were... View Details
Keywords: Banks; Fintech; Innovation; Innovation ＆ Entrepreneurship; Innovation And Strategy; Technological Change; Technology And Innovation Management; Entrepreneurial Management; Intrapreneurship; Banks and Banking; Innovation and Invention; Entrepreneurship; Innovation Strategy; Technological Innovation; Information Technology; Management
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  • 2015
  • Book

MOVE: Putting America's Infrastructure Back in the Lead

By: Rosabeth M. Kanter
Americans are stuck. We live with travel delays on congested roads; shipping delays on clogged railways; and delays on repairs, project approvals, and funding due to gridlocked leadership. These delays affect us all, whether you are a daily commuter, a frequent flyer,... View Details
Keywords: United States; Railroad History; Airlines; Airline Industry; Air Transportation; Passenger Transportation; Cities; Urban Planning; Freighting; Change; Leadership; Public Policy; Change Leadership; Public Finance; Infrastructure; Policy; Technological Innovation; Change Management; Leading Change; Urban Development; Project Finance; Entrepreneurship; City; Transportation; Transportation Industry; Shipping Industry; Rail Industry; Air Transportation Industry; United States
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