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Show Results For
- All HBS Web
(4,525)
- People (9)
- News (2,060)
- Research (2,043)
- Events (3)
- Multimedia (2)
- Faculty Publications (1,213)
- 25 May 2020
- Research & Ideas
Has Occupational Licensing Outlived Its Usefulness?
aggregate this information through various forms of screening, certifications, and online reviews. “Fundamentally, occupational licensing exists to increase consumer trust in service providers.” Government... View Details
- October 2000 (Revised November 2005)
- Case
Cisco Systems: Web-enablement
By: Richard L. Nolan, Kelley Porter and Christina Akers
Describes how Cisco web-enabled their ERP systems and developed the "front office" systems to electronically link to their customers and suppliers. A rewritten version of an earlier case. View Details
Keywords: Internet and the Web; Information Technology; Technological Innovation; Internet and the Web; Service Operations; Information Technology Industry
Nolan, Richard L., Kelley Porter, and Christina Akers. "Cisco Systems: Web-enablement." Harvard Business School Case 301-056, October 2000. (Revised November 2005.)
- February 2007 (Revised February 2007)
- Case
Wikipedia (A)
By: Karim R. Lakhani and Andrew P. McAfee
Wikipedia has emerged as a robust model for content production by volunteers working asynchronously on the Internet with a unconventional model for distributed decision making. The "Articles for Deletion" process in Wikipedia provides unique insight into the inner... View Details
- 2016
- Working Paper
The Reference Wars: Encyclopedia Britannica's Decline and Encarta's Emergence
By: Shane Greenstein
The experience of Encyclopædia Britannica provides the canonical example of the decline of an established firm at the outset of the digital age. Competition from Microsoft's Encarta in 1993 led to sharp declines in the sales of books, which led to the distressed sale... View Details
Keywords: Market Entry and Exit; Service Operations; Emerging Markets; Applications and Software; Books; Information Technology Industry; Information Technology Industry
Greenstein, Shane. "The Reference Wars: Encyclopedia Britannica's Decline and Encarta's Emergence." Working Paper, April 2016.
- 11 Jun 2020
- In Practice
Are Digital Organizations Better at Overcoming COVID?
pays to be nuanced here. A large portion of the challenges facing businesses are industrywide (and worldwide). For instance, hotels have government-imposed limitations on the services they can offer. These restrictions bind equivalently... View Details
Keywords: by Danielle Kost
- 28 May 2019
- News
Broken Link
innovative tools that help them explore, learn, and create. And teachers can better identify when a student might need a little extra help,” says Sara Kloek, director of education policy at the Software & Information Industry Association.... View Details
- 01 Jun 2015
- News
The Military and the MBA: Richard Kondo (MBA 1999)
“My most rewarding mission.” —Blending military leadership and private industry best practices Richard Kondo (MBA 1999) served as a US Navy Submarine Officer in Japan and later pursued a medical device career in marketing and business development. He is now in the... View Details
- 01 Jun 2008
- News
Where Are They Now?
Christian University, he was not only TCU’s first African American basketball player but also the first in the entire Southwest Conference. In 1975, about the same time a kid named Bill Gates opened a shoestring operation called Microsoft, Cash was closing in on his... View Details
- June 2015 (Revised November 2016)
- Supplement
HealthCare.gov: The Crash and the Fix (B)
By: Leonard A. Schlesinger and Paras D. Bhayani
A review of the process utilized by the Obama administration to create the Health Care.gov exchange and the problems that resulted from the implementation effort. This case provides the follow on strategy and processes utilized to get the site up and running after the... View Details
Keywords: Organizational Change; Implementing Strategy; Implementation; Government Innovation; Health Care Industry; Health Care Reform; Service Delivery; Internet and the Web; Health; Government and Politics; Information Technology Industry; Information Technology Industry; Information Technology Industry; United States
Schlesinger, Leonard A., and Paras D. Bhayani. "HealthCare.gov: The Crash and the Fix (B)." Harvard Business School Supplement 315-130, June 2015. (Revised November 2016.)
- 01 Sep 2003
- News
Alumni Navigator Takes Off
functionality and information contained in the current MBA student online class cards. Gifts from Chantal and Michael Jennings (MBA ’68) and from the Class of 2003 made the new service possible. The Alumni... View Details
- 06 May 2008
- News
Small World? Read Nil about It
There is a hunger for foreign news. The BBC World Service is a successful global venture; America’s National Public Radio has millions of loyal listeners, many drawn by its coverage of international news. A group of investors, including... View Details
- 01 Dec 2007
- News
All Aboard for Board Members
Since Alumni Career Services launched its board of directors résumé database a year ago, it has grown to more than 1,000 names of HBS graduates interested in serving on public or private boards. Initially, only executive search firms... View Details
Keywords: Educational Services
- 01 Oct 2001
- News
Looking for a Leader: The Role of Executive Search Firms
background information, initiate candidate contacts, and begin serving as the conduit between the parties. Finally, when the candidate list has been winnowed to a few individuals, the directors again return to the forefront, calling upon their many contacts to provide... View Details
- 01 Feb 2001
- News
HBSi Combines HBS Content with State-of-the-Art Technology
Building on its commitment to delivering innovative custom education programs to corporations around the world, last November the School launched HBS Interactive (HBSi). The wholly owned nonprofit organization will pursue an expanded mandate to combine face-to-face... View Details
- 22 Jan 2015
- News
Dean Nohria Discusses Leadership, Case Studies, and Female Students
- 01 Dec 2004
- News
Baker Library Gets New Executive Director
at HBS after serving as director of Microsoft’s Knowledge Network Group, where she led a global organization of 100 people delivering information and knowledge-based products and services. She has previously headed View Details
- January 2001 (Revised January 2004)
- Case
Ninth House: e-Learning Software
By: Amy C. Edmondson, Frances X. Frei and Corey B. Hajim
Jeff Snipes, CEO of the Ninth House Network, a San Francisco-based E-Learning company, considers a strategy shift to address a recent slump in sales and to attract more customers. The revised strategy would require creating shorter, more directed content that could be... View Details
Keywords: Internet and the Web; Service Operations; Organizational Structure; Groups and Teams; Corporate Strategy; Organizational Culture; Learning; Sales; Service Delivery; Entrepreneurship; Information Technology Industry; Information Technology Industry; Information Technology Industry; San Francisco
Edmondson, Amy C., Frances X. Frei, and Corey B. Hajim. "Ninth House: e-Learning Software." Harvard Business School Case 601-047, January 2001. (Revised January 2004.)