Global Operations - Publications - Faculty & Research

October 1996
Teaching Note

International Sourcing at Intercon TN

By: Roy D. Shapiro and Marie-Therese M. Flaherty

Teaching Note for (9-688-055). View Details

Keywords: Multinational Firms and Management; Supply Chain; Selection and Staffing; Business Subsidiaries; Production; Manufacturing Industry; Japan

Citation

01 Sep 2007
News

Where Are They Now?

works on strategy issues, is point person for global initiatives and acquisitions, and oversees day-to-day operations across all of the group’s functions and its multiple brands, which reap $9 billion in... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Food Services and Drinking Places; Hospitality; Clothing and Clothing Accessories Stores; Retail Trade

October 1994 (Revised November 1994)
Case

British Airways: Using Information Systems to Better Serve the Customer

By: W. Earl Sasser and Norman Klein

Explores the uses of scanning technology, interactive software, and powerful data bases to assist customer relations representatives in resolving customer complaints. Competitive alliances in international markets are noted, but the focus is on the evolving commitment... View Details

Keywords: Debates; Customer Focus and Relationships; Globalized Markets and Industries; Service Delivery; Alliances; Information Technology; Aerospace Industry

Citation

Educators

Purchase

01 Dec 2008
News

Innovation as P&G’s Key

CHARAN: Drawing on his global consulting experience. LAFLEY: Customers are “the boss.” Photo courtesy Proctor & Gamble What does it take to delight low-income Mexican buyers of sanitary pads? The answer is not a punch line to a poor joke;... View Details

Keywords: Sean Silverthorne; Food Manufacturing; Manufacturing; Miscellaneous Manufacturing; Manufacturing

01 Dec 2013
News

A Safer, Smarter Future for Tech Trash

electronics thrown away globally every year into a sustainable source of metals for the technologies of tomorrow. BlueOak represents just the sort of fresh thinking that has marked Bradoo's relatively short but notable career path. At age... View Details

Keywords: Constantine von Hoffman; recycling; Mining (except Oil and Gas); Mining; Management, Scientific, and Technical Consulting Services; Professional Services

18 Apr 2015
News

Women in Business Q&A: Umaimah Mendhro, Founder & CEO, VIDA

Keywords: mindfulness; Dreamfly; Clothing and Clothing Accessories Stores; Retail Trade; Textile Product Mills; Manufacturing

25 Feb 2020
News

Q&A: William Kerr and Joseph Fuller

project focuses on six key forces: technology trends such as automation and artificial intelligence, contingent workforces and the gig economy, workforce demographics and the “care economy,” the middle-skills gap and worker investments, View Details

16 May 2018
Research & Ideas

How Companies Managed Risk (and Even Benefitted) in World War Internment Camps

An internment camp for German citizens in England. Chronicle/Alamy Stock Photo Global enterprises that do business in emerging economies face significant political risks—in extreme cases, imprisonment of their civilian employees during... View Details

Keywords: by Julia Hanna; Manufacturing

07 Apr 2008
Research & Ideas

The Debate over Taxing Foreign Profits

so different from those found in other countries. Sean Silverthorne: Why has this issue on taxing foreign profit become so central? Mihir Desai: I think there are several reasons for these developments. First, the integrated, global... View Details

Keywords: by Sean Silverthorne

19 Nov 2001
Research & Ideas

Wrapping Your Alliances In a World Wide Web

widespread; in a survey of fifty global manufacturing companies, 62 percent reported that they used primarily manual methods to share production schedules with their partners, with one respondent stating, "Our biggest coordination... View Details

Keywords: by Andrew McAfee

01 Mar 2011
News

The Path to Economic Revival

work. There has almost been a whole generation of MBA students and managers who have been brought up on a false idea that manufacturing is kind of the brawn and not the brain, and that the country should focus on the brain. We also have to acknowledge our predecessors... View Details

Keywords: Roger Thompson; Manufacturing

23 Apr 2014
News

Leading strategic changes in a large family-owned business

Vinita Bajoria (GMP 10, 2011 AMP 183, 2012), senior vice president of Titagarh Wagons Ltd. In India, talks about how her studies at HBS helped her make strategic changes within her family-owned company. (Published April 2014) View Details

07 Nov 2013
News

Taking the Helm

Keywords: tourism; cruise industry; brand management; Scenic and Sightseeing Transportation; Transportation

01 Jun 2007
News

Students Top Marketing Contest

In January, Melissa Lau, Yanlin Liu, and Deena Malkina (all HBS ’08) took home top honors in Rice University’s seventh annual Marketing Case competition, besting student teams from nine other business schools, including Kellogg, Stanford, and Sloan. With the teams... View Details

Keywords: Computer and Electronic Product Manufacturing; Manufacturing

24 Apr 2014
News

Empowering Japan through e-commerce

hundreds of cases, a light clicked on. “It was in an HBS classroom that I first considered starting my own company,” he says. Rakuten operates e-commerce businesses in 13 countries, spearheaded a $100 million investment in Pinterest, and... View Details

July 1974
Article

International Trade: The Product Life Cycle Approach

By: Louis T Wells Jr

Keywords: Global Range; Trade; Product

Citation

Find at Harvard

15 Dec 2024
News

On The Case

Professor Linda Hill first met Tom Mihaljevic (GMP 15, 2013) when he came to campus to participate in a fireside chat that Hill unexpectedly wound up facilitating. At that time, he was the CEO of Cleveland Clinic Abu Dhabi, and the pair found they had a lot to talk... View Details

Keywords: Jen McFarland Flint; Educational Support Services; Educational Services

Web

Demystifying the Family Enterprise - Course Catalog

equity firm, search fund model or a public company that through dual class stock is still family controlled. It is also useful for everyone going into general management and / or want to be responsible owner investors. 90% of the global... View Details

01 Jan 2010
News

Susan L. Decker, MBA 1986

financial ship as CFO, built the company’s advertiser and publisher group as EVP, and oversaw global business operations as president. Since leaving Yahoo! in 2009, Decker has taken time out from the... View Details

May 2014 (Revised January 2015)
Case

Vaxess Technologies, Inc.

By: John A. Quelch and Margaret L. Rodriguez

In February 2014, Michael Schrader, chief executive of Vaxess Technologies, Inc., was assessing the startup health care company's 2014 marketing plan. On December 31st, 2013, Vaxess had obtained an exclusive license to a series of patents for a silk protein technology... View Details