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Show Results For
- All HBS Web
(2,345)
- People (5)
- News (305)
- Research (1,821)
- Multimedia (8)
- Faculty Publications (1,498)
- 23 Mar 2020
- Research & Ideas
Product Disasters Can Be Fertile Ground for Innovation
including a 20-article investigative series in the New York Times that discovered similar cases at other hospitals. The US Food and Drug Administration (FDA) started investigations of the CT devices, dozens... View Details
- 04 May 2023
- Blog Post
Sustainability: Career Advice from HBS Career Coach Hillary Mann
Four years ago, I got involved with coaching and career education programs. This led me to working with students interested in industries such as consumer products, retail, sustainability, agribusiness,... View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
seminar venues in France; and the Vanguard Group, which specializes in investment management in the United States. Breakthrough service providers are changing the rules of the game for entire industries... View Details
- 08 Jan 2001
- Research & Ideas
Can Japan Compete? [Part Two]
inefficient local industries, including construction and food processing, they will not become competitive. The traditional Japanese government approach has been to believe that if, say, the chemical View Details
Keywords: by Martha Lagace & Hilah Geer
- 30 Jun 2020
- Book
Capitalism Is More at Risk Than Ever
environmental footprint of the company’s entire product portfolio, and some company brands, such as Lipton tea and Lifebuoy soap, had taken on significant social and... View Details
Keywords: by Martha Lagace
- January 1995
- Case
Kherson Canning: Firm-Level Strategic Planning in Ukraine
By: Ray A. Goldberg, Don Daniels and David Neubert
Goldberg, Ray A., Don Daniels, and David Neubert. "Kherson Canning: Firm-Level Strategic Planning in Ukraine." Harvard Business School Case 595-070, January 1995.
- December 1999
- Case
Lees Supermarkets: Customer Loyalty Programs
By: David E. Bell, Rajiv Lal and Ann Leamon
Bell, David E., Rajiv Lal, and Ann Leamon. "Lees Supermarkets: Customer Loyalty Programs." Harvard Business School Case 500-038, December 1999.
- 01 Sep 2021
- Blog Post
Investing in Career Switchers - Cyril Straughn-Turner & Invesco US
Straughn-Turner learned a great deal, and was eager to continue his education. Applying to business school felt like the natural next step for this lifelong learner, and an ideal way to pivot into another... View Details
Keywords: Real Estate
- 27 Aug 2019
- Blog Post
Meet the PRIDE Club
came from a tech background after working in operations and product in Uber and ofo (a bike-sharing tech company) for four years. Alex decided to attend HBS to take a break from the hectic startup life View Details
- Research Summary
Overview
By: Ryan W. Buell
From creating flight itineraries online, to interacting with tellers to complete complex banking transactions, to engaging with the government to address civic problems, customers are playing an increasingly vital role in the performance of operations in a broadening... View Details
Keywords: Service Operations; Customer Satisfaction; Customer Retention; Customer Behavior; Operational Transparency; Customer Compatibility; Engagement; Customers; Decision Making; Design; Management; Operations; Quality; Relationships; Social Psychology; Technology; Value; Banking Industry; Banking Industry; Banking Industry; Banking Industry; Banking Industry; Banking Industry
- 24 Mar 2015
- First Look
First Look: March 24
investigating the workings of both the sell and buy sides of financial analysis, tackles how the U.S. securities industry research adds value in financial markets, and... View Details
Keywords: Sean Silverthorne
- October 2011 (Revised January 2012)
- Case
PepsiCo, Performance with Purpose, Achieving the Right Global Balance
Keywords: Corporate Strategy; Globalized Firms and Management; Strategic Planning; Food and Beverage Industry
Kanter, Rosabeth Moss, Rakesh Khurana, Rajiv Lal, and Eric Baldwin. "PepsiCo, Performance with Purpose, Achieving the Right Global Balance." Harvard Business School Case 412-079, October 2011. (Revised January 2012.)
- 13 Apr 2020
- Research & Ideas
Small Businesses Are Worse Off Than We Thought
firms are temporarily closed and 40 percent of the workforce, on average, has been laid off or furloughed since late January. Retail, entertainment, food services, hospitality, View Details
- 23 Mar 2010
- First Look
First Look: March 23
catastrophic risks to patients, physicians, pharmaceutical firms, and regulators. Between the early 1960s and the present, national systems were built to collect, standardize, View Details
Keywords: Martha Lagace
- 29 May 2017
- Blog Post
The Diverse Community at HBS
with a liberal arts background, I had been thinking about going to business school to learn more about different industries and topic areas (like finance and accounting) in... View Details
- October 2002 (Revised January 2013)
- Case
Krispy Kreme Doughnuts
By: Paul M. Healy
Krispy Kreme is a rapidly growing firm with a business model that has excited Wall Street. View Details
Keywords: Business Growth and Maturation; Business Model; Financial Statements; Forecasting and Prediction; Financial Reporting; Performance Evaluation; Business Strategy; Food and Beverage Industry; New York (city, NY)
Healy, Paul M. "Krispy Kreme Doughnuts." Harvard Business School Case 103-018, October 2002. (Revised January 2013.)
- January 2022
- Supplement
SpartanNash Company: The Amazon Warrants (B)
By: Benjamin C. Esty, E. Scott Mayfield and Daniel Fisher
A continuation of the events described in the (A) Case, “SpartanNash Company: The Amazon Warrants,” (HBS Case No. 222-022). View Details
Keywords: Valuation; Value Creation; Consumer Behavior; Negotiation; Distribution; Ownership; Partners and Partnerships; Business Strategy; Equity; Distribution Industry; Distribution Industry; United States
Esty, Benjamin C., E. Scott Mayfield, and Daniel Fisher. "SpartanNash Company: The Amazon Warrants (B)." Harvard Business School Supplement 222-033, January 2022.
- February 2007 (Revised February 2009)
- Case
A Differentiation Strategy at ASDA
By: David E. Bell and Nitin Sanghavi
The Wal-Mart CEO has challenged his company to do more to help mankind. The British subsidiary, ASDA, is reviewing its activities in the environment/social arena. View Details
Keywords: Business Subsidiaries; Trends; Values and Beliefs; Leadership Style; Growth and Development Strategy; Corporate Social Responsibility and Impact; Food and Beverage Industry; Food and Beverage Industry
Bell, David E., and Nitin Sanghavi. "A Differentiation Strategy at ASDA." Harvard Business School Case 507-047, February 2007. (Revised February 2009.)
- 12 Feb 2008
- First Look
First Look: February 12, 2007
Although General Mills is, on the whole, a very successful company, they have, in the recent past, had to face challenges as a result the changing environment in the food manufacturing industry. Three main factors have affected this View Details
Keywords: Martha Lagace