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Show Results For
- All HBS Web
(2,909)
- People (4)
- News (721)
- Research (1,839)
- Events (3)
- Multimedia (10)
- Faculty Publications (1,009)
- 01 Sep 2006
- News
Paulson Sees World of Opportunity
dysfunctional world, but we can actually do something about it. And not only that, people will demand and expect it.” The event also featured the annual presentation of student-selected awards for teaching excellence to faculty members... View Details
- 13 May 2020
- Blog Post
Crisis Leadership with Nikhil Patel: The Critical Importance of Trust
immediately ahead. “I had to figure out how to set up isolation and quarantine sites for two to three thousand homeless people, sheltered and unsheltered,” he says. “I made epidemiological models to estimate the number of rooms we needed, then helped ensure the... View Details
- 01 Mar 2016
- News
The HBS Fund for Leadership and Innovation
the world, but the School can never rest on its legacy; rather, it must be relentless in its pursuit of excellence and relevance. Annual giving to the HBS Fund for Leadership and Innovation helps make this possible. “The School relies... View Details
- 01 Jun 2004
- News
Letters
experience with us and for their dedicated service to our country. Lawrence F. Twoomey Jr. (MBA ’75) Naperville, Illinois More to the Story Your March article about Iraq states that the “new mission” of U.S. and coalition troops is... View Details
- Web
Health Plans - Institute For Strategy And Competitiveness
services Share information with providers to enable improved outcomes and cost measurement Assist in coordinating patient care across the care cycle and across medical conditions Direct care to appropriate facilities within provider... View Details
- 01 Jun 2004
- News
Luxe Redux
Thomas Pink are assured of something else, Tranthi notes: “I’m going to wear this shirt, and it’s going to make me feel great. That’s why luxury brands command a premium — it’s an emotional buy.” Needless to say, customer View Details
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
just for African-Americans and women; they’re essential for any manager who recognizes that an organization’s diversity is its strength. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54215 The Customer May Not Always... View Details
Keywords: Sean Silverthorne
- 21 Oct 2010
- News
Hell? Maybe Not.
MBA Recruiting Twitter feed Some students call it “hell week,” but the serene second floor of the Doubletree Guest Suites in Cambridge reveals none of the angst associated with the job interviews taking place. When I arrive midmorning, there are still a few yogurt... View Details
- 24 Apr 2014
- News
Ensuring a business’s profitability enables it to serve society
During the 2009 global recession, Mark Fields (MBA 1989) helped Ford Motor Company avoid government-financed bankruptcy. Now, as president and CEO, he is focused on serving customers around the globe with great products while building a... View Details
- 01 Sep 2018
- News
Ask the Expert: Delivering the Goods
Image by Edmon de Haro The US Postal Service prides itself on delivering through rain, sleet, and snow—but what about serious debt? After 11 straight years of losses and declining first-class mail volumes, the USPS saw one glimmer of hope... View Details
Keywords: Jen McFarland Flint
- 01 Dec 2017
- News
2017 in Media: Courting the Cord-Cutters
bundle” and over-the-top (OTT) services. The skinny bundle is a response to customer concerns that cable packages are too expensive. The bundle had simply gotten too big; there were 250 channels, and the View Details
- 01 Apr 1999
- News
A Random Sampling of HBS Graduates in the News
is no stranger to entrepreneurship. In 1991, he created a sports data service that he sold three years later to Data Broadcasting Corp. (DBC), a firm that hired him to set up DBC News, where he founded MarketWatch. With Kramer as CEO,... View Details
- 08 Jun 2023
- News
Three Alumni Clubs Celebrate Leadership, Community, and History over Dinner
to excellence and lifelong learning in their careers and contributions to the community. The dinner was the first large-scale gathering for the Club since the end of the pandemic and attracted 400 alumni and guests to the Glasshouse in... View Details
Keywords: Margie Kelley
- 01 Dec 1998
- News
Year 2000 Computer Problem and You: Disaster for Some, Lessons for All
outsourcing, and integration services company that he founded in 1965. First in a Wall Street Journal ranking of one thousand companies listed according to best stock performance from 1987 to 1997, Keane Inc is considered among the... View Details
- 01 Sep 2012
- News
Hierarchy's Last Stand
meeting with critics. One CEO of the new, humbler variety published a dialogue with a customer who questioned high prices in the company newsletter, replete with pointed attacks, some of which he admitted he couldn’t answer well. Status... View Details
- 01 Dec 2019
- News
Accelerating a Gas-on-demand Startup
Service with a Smile: Classmates Nick Alexander (left) and Bryan Frist with one of Yoshi’s service-on-demand vehicles. (photo by Cayce Clifford) The first purpose-built, drive-in gas station opened in Pittsburgh in December 1913. The... View Details
- October 2003
- Case
Merrill Lynch: Supernova
Supernova is the name given to a new way to manage client relationships that originated in the Merrill Lynch Indianapolis offices. During a trial period, Supernova generated very good results among financial advisers and their customers, but challenged the traditional... View Details
Keywords: Organizational Change and Adaptation; Customer Relationship Management; Organizational Culture; Financial Services Industry; Indianapolis
Oliva, Rogelio, Roger H. Hallowell, and Gabriel R. Bitran. "Merrill Lynch: Supernova." Harvard Business School Case 604-053, October 2003.
Scott D. Cook
Though he was not the first individual to launch a personal finance software company, Cook was the most successful. His focus on easy of use and customer service helped to develop Quicken into one of the... View Details
Keywords: Computers & Electronics
- Web
Learn with Baker Library: LSEG Workspace | Baker Library
Help Center Learn with Baker Library: LSEG Workspace Learn With Baker Library is a library service that provides customized e-learning modules covering topics from in-depth database overviews, library... View Details
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
reliable, branded beauty services in office parks and hotels, but she focused first on the high-visibility airport market, where customers in transit needed the services she... View Details
Keywords: by John S. Rosenberg