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    Change Through Persuasion

    HBR cover

    Faced with the need for a massive change, most managers respond predictably. They revamp the... View Details

    • Web

    Human Behavior & Decision-Making - Faculty & Research

    shape key labor market outcomes, such as welfare and inequality. We provide novel empirical and theoretical insights into the causes and consequences of salary negotiations. We conducted two field... View Details
    • 01 Jun 2024
    • News

    Leveraging Generative AI

    Four decades after HBS became the first business school in the country to require the use of personal computers in the MBA Program, the School is undergoing a different kind of technological transformation, one that leverages generative artificial intelligence (GenAI)... View Details
    Keywords: Jennifer Gillespie
    • Web

    Impact Investing | Social Enterprise | Harvard Business School

    understand whether and how small investments might help these businesses grow. The course primarily involves teams of 4-5 students conducting investment diligence on small businesses who are looking for... View Details
    • 13 Jun 2017
    • First Look

    First Look at New Research and Ideas, June 13

    May 2017 American Economic Review: Papers and Proceedings Immigration and the Rise of American Ingenuity By: Akcigit, Ufuk, John Grigsby, and Tom Nicholas Abstract—We build on the analysis in Akcigit, Grigsby, and Nicholas (2017) by using... View Details
    Keywords: Sean Silverthorne
    • Web

    Statistical & Data Services - Research Computing Services

    that work is completed to a high standard, all code and results are the responsibility of the researcher. In addition to conducting a final review View Details
    • February 2009 (Revised July 2012)
    • Supplement

    Jieliang Phone Home! (C)

    By: Willy Shih, Ethan Bernstein and Nina Bilimoria
    At Precision Electro-Tek's mobile phone manufacturing facility in southern China, thousands of operators - bright and capable young men and (mostly) women like Jieliang Hao are motivated to improve line productivity through small innovations for faster assembly and... View Details
    Keywords: Globalization; Compensation and Benefits; Surveys; Innovation and Invention; Management Practices and Processes; Production; Performance Productivity; Groups and Teams; Labor and Management Relations; Behavior; Motivation and Incentives; Manufacturing Industry; Telecommunications Industry; China
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    • February 2009 (Revised August 2021)
    • Supplement

    Jieliang Phone Home! (B)

    By: Willy Shih, Ethan Bernstein and Nina Bilimoria
    At Precision Electro-Tek's mobile phone manufacturing facility in southern China, thousands of operators—bright and capable young men and (mostly) women like Jieliang Hao—are motivated to improve line productivity through small innovations for faster assembly and have... View Details
    Keywords: Managing People; Motivation and Incentives; Behavior; Production; Innovation and Invention; Performance Productivity; Groups and Teams; Management Practices and Processes; Compensation and Benefits; Labor; Surveys; Decisions; Manufacturing Industry; China
    Related
    • February 2009 (Revised July 2012)
    • Case

    Jieliang Phone Home! (A)

    By: Willy Shih, Ethan Bernstein and Nina Bilimoria
    At Precision Electro-Tek's mobile phone manufacturing facility in southern China, thousands of operators—bright and capable young men and (mostly) women like Jieliang Hao—are motivated to improve line productivity through small innovations for faster assembly and have... View Details
    Keywords: Compensation and Benefits; Job Design and Levels; Business Processes; Behavior; Motivation and Incentives; Manufacturing Industry; China
    Related
    • January 2020
    • Case

    A Tough Call: SEAL Team Leader in Kandahar (A)

    By: George A. Riedel
    The case, which is a disguised version of real events, is set in Kandahar, Afghanistan (2013) during the long running Afghan war. Lt. Paul Rickson, a Navy SEAL Platoon Commander, is leading a team of 30 U.S. and Afghan soldiers on a mission to clear hostile forces in... View Details
    Keywords: War; Leadership; Risk and Uncertainty; Safety; Decision Choices and Conditions; Afghanistan
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    • 28 Feb 2022
    • Research & Ideas

    How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

    administration at Harvard Business School, and Tami Kim, assistant professor at University of Virginia-Darden, conducted the research. The findings come at a time when many companies are taking a hard look... View Details
    Keywords: by Pamela Reynolds
    • Web

    Faculty & Research - Health Care

    Research Professor Raffaella Sadun on Improving Care in Hospitals Professor John Beshears on how the nudge movement can improve healthy behavior John Beshears Research 3,851 Faculty publications on health care 20 % Faculty conducting... View Details
    • January 2025
    • Case

    North Forty: Managing Liquidity Through Change

    By: Luis M. Viceira and Brad Towne
    This case explores the interaction between spending and investment decisions at a family office, specifically the family office of Jeff and Tricia Raikes, with special emphasis on the management of spending, portfolio investments, and asset liquidity in the presence of... View Details
    Keywords: Family Office; Forecasting and Prediction; Asset Management; Financial Liquidity; Financial Strategy; Investment Portfolio; Spending; Planning
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    • December 2021
    • Article

    Primary Care Access During the COVID-19 Pandemic: a Simulated Patient Study

    By: Michael Anne Kyle, Renuka Tipirneni, Nitya Thakore, Sneha Dave and Ishani Ganguli
    Background
    Primary care practices have experienced major strains during the COVID-19 pandemic, such that patients newly seeking care may face potential barriers to timely visits.
    Objective
    To quantify availability and wait times for new patient... View Details
    Keywords: COVID-19; Ambulatory Care; Policy/economics; Access; Telemedicine; Health Pandemics; Health Care and Treatment
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    • 2017
    • Working Paper

    Cluster Mapping as a Tool for Development

    By: Christian H.M. Ketels
    This report builds on the foundational work on cluster mapping that Prof. Michael E. Porter has led at the Institute for Strategy and Competitiveness (ISC), Harvard Business School over the last two decades. He launched the U.S. Cluster Mapping Initiative in the late... View Details
    Keywords: Industry Clusters; Development Economics
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    • 20 Aug 2020
    • Book

    From the Plow to the Pill: How Technology Shapes Our Lives

    For centuries, the creation of innovative technology—from steam engines and automobiles to computers and smartphones—has dramatically changed the nature of our work. Less deeply understood has been the impact of technology on the inner currents of our personal lives,... View Details
    Keywords: by Dina Gerdeman
    • Research Summary

    Consumer-Brand Relationships

    Susan M. Fournier is conducting extensive research into the relationships consumers form with brands. Her work builds on the premise that, although marketers espouse the notion of relationships in current thought and practice, none have theoretically maximized the... View Details
    • 2009
    • Working Paper

    Don't Just Survive - Thrive: Leading Innovation in Good Times and Bad

    By: Lynda M. Applegate and J. Bruce Harreld
    Battered by contracting markets and frozen credit, many businesses today are fighting for survival. Indeed, the current global financial crisis provides a mandate for restructuring. But survival is not the end goal. In fact, cost cutting and restructuring are simply... View Details
    Keywords: Organizational Change and Adaptation; Risk Management; Leading Change; Innovation and Management; Crisis Management; Growth and Development Strategy
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    • October 2023
    • Case

    CornerUp: Digitizing the Corner Store

    By: Álvaro Rodríguez Arregui, Stacy Straaberg and Diego Zainos De La Sota Riva
    In July 2023, Jason Diaz, co-founder and CEO of CornerUp, assessed the progress of his business-to-business e-procurement software application (app) startup, founded in January 2022. CornerUp began as a fast-moving consumer packaged goods (FMCG) distributor in New York... View Details
    Keywords: Business Growth and Maturation; Business Startups; Small Business; Transition; Decisions; Social Entrepreneurship; Geographic Location; Disruptive Innovation; Market Participation; Digital Platforms; Trust; Business Strategy; Expansion; Information Infrastructure; Internet and the Web; Technology Adoption; Value Creation; Technology Industry; United States
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    • January 2008
    • Article

    Entrepreneurship and Urban Success: Toward a Policy Consensus

    By: Zoltan J. Acs, Edward L. Glaeser, Robert E. Litan, Lee Fleming, Stephan J. Goetz, William R. Kerr, Steven Klepper, Stuart S. Rosenthal, Olav Sorenson and William C. Strange
    Like all politics, all entrepreneurship is local. Individuals launch firms and, if successful, expand their enterprises to other locations. But new firms must start somewhere, even if their businesses are conducted largely or exclusively on the Internet. Likewise,... View Details
    Keywords: Business Headquarters; Business Startups; Development Economics; Economy; Entrepreneurship; Policy; Taxation; Growth and Development Strategy; Product Development; Business Processes; Expansion; Internet
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