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  • 03 Mar 2023
  • Research & Ideas

When Showing Know-How Backfires for Women Managers

Sometimes, trying to prove yourself in one task takes away time from doing other important tasks. “Women experience the fear that people are going to think they’re not good at, competent in, or capable in their roles.” Especially women... View Details
Keywords: by Kara Baskin; Retail; Consumer Products
  • 12 Apr 2010
  • Research & Ideas

One Report: Better Strategy through Integrated Reporting

or her convictions to accept their intergenerational responsibility for the quality of life in our society and at the same time deliver long-term profitability. Q: What company or View Details
Keywords: by Martha Lagace
  • 23 Feb 2009
  • Research & Ideas

Creative Entrepreneurship in a Downturn

need for substitutes.” Another outcome of a drop-off in consumption and employment is a need for products that become more valuable during such periods when consumers have more time on their hands. An astounding number of media View Details
Keywords: by Martha Lagace
  • 04 Oct 2010
  • Research & Ideas

Introverts: The Best Leaders for Proactive Employees

leadership." Changing A Leopard's Spots Unfortunately, companies that promote only extraverts are natural breeding grounds for the aforementioned ineffectual situations in which extraverts report to extraverts. Fortunately, the... View Details
Keywords: by Carmen Nobel
  • 21 Nov 2022
  • Research & Ideas

Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers

with Gen Z shoppers in their teens and 20s. The payment method made up $97 billion—or 2.1 percent—of total US e-commerce sales in 2020, a figure that is expected to double by 2024. BNPL is so lucrative, merchants are paying fintech View Details
Keywords: by Rachel Layne; Retail; Financial Services; Technology
  • 10 Nov 2008
  • What Do You Think?

How Much Can You Ask of Your Customers?

customers if we give something back, even if that something is a sense of belonging just look at this forum to see it in action." As Jacoline Loewen put it, "Even if a company does not want customers involved in their business... View Details
Keywords: by Jim Heskett
  • 02 Aug 2016
  • First Look

August 2, 2016

attention is allocated, and how that attention is allocated. Using click-stream data for thousands of U.S. households, we assess if and how attention allocation on each dimension changed between 2008 and 2013, a time of large increases in... View Details
Keywords: Sean Silverthorne
  • 08 Nov 2010
  • Research & Ideas

How to Fix a Broken Marketplace

heaps of potential players, but not enough time for transactions to be made, accepted, or rejected effectively. "Safety" refers to an environment in which all parties feel secure enough to make decisions based on their best... View Details
Keywords: by Carmen Nobel; Health
  • 02 Mar 2016
  • What Do You Think?

Is Apple’s Real Privacy Challenge Technology Innovation Itself?

an action that destroys the contents. From the FBI’s view, Apple is in position either to identify the four-digit code (the company disputes this) or it can turn off the 10-attempt limit, which would allow law enforcement to crack the... View Details
Keywords: by James Heskett; Technology
  • May 2017
  • Teaching Note

Hilti Fleet Management (A) and (B)

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer
These notes are meant to accompany Hilti Fleet Management (A): Turning a Successful Business Model on Its Head (717-427) and Hilti Fleet Management (B): Towards a New Business Model (717-465).
This case explores the introduction of fleet management in the... View Details
Keywords: Hilti; Business Model Innovation; BMI; Fleet Management; Decision-making; Implementation; Power Tools Industry; Europe; Switzerland; Liechtenstein; Business Model; Restructuring; Transformation; Transition; Customer Value and Value Chain; Customer Focus and Relationships; Construction; Innovation and Invention; Leasing; Strategy; Decision Making; Growth Management; Construction Industry; Switzerland; Liechtenstein; Germany; Austria; Europe; United States; Asia; Brazil; China; Latin America; Africa; Japan; Hong Kong; France; Italy; Spain
Related
  • February 2015 (Revised June 2016)
  • Case

AltSchool: School Reimagined

By: John J-H Kim, Kyla Wilkes and Christine S. An
Max Ventilla and his team launches in 2013 AltSchool, a new network of tech-savvy independent K-8 "micro-schools." AltSchool is born out of Ventilla's frustration with the education options available for his young daughter. During his search, Ventilla comes to the... View Details
Keywords: Education Technology; School Models; Product Development; Entrepreneurship; Talent Development And Retention; Social Impact Investment; Information Technology; Business Model; Education; Business Startups; Customization and Personalization; Growth and Development Strategy; Education Industry; United States
Related
  • 16 Apr 2020
  • Blog Post

Am I Eligible for the 2+2 Program?

College seniors from any academic background are eligible to apply but some preference will be given to high potential individuals on paths that aren't as well established in leading to graduate business school, including applicants: Planning to work in an operating... View Details
  • 2017
  • Book

The Language of Global Success: How a Common Tongue Transforms Multinational Organizations

By: Tsedal Neeley

For nearly three decades, English has been the lingua franca of cross-border organizations, yet studies on corporate language strategies and their importance for globalization have been scarce. In The Language of Global Success, Tsedal Neeley provides an... View Details

Keywords: Communication; Residency; Corporate Strategy; Globalized Firms and Management; Cross-Cultural and Cross-Border Issues; Brazil; France; Germany; Indonesia; Japan; Taiwan; Thailand; United States
Related
  • Web

HBS - The year in Review

recognized for their lasting contributions to the second-year experience. Charlotte received the award in her first year of teaching, and Tony, Sophus, Tom and Meg have received the Teaching Award multiple times Tony Mayo, Required... View Details
  • 24 Oct 2011
  • Research & Ideas

The Yelp Factor: Are Consumer Reviews Good for Business?

decisions. In Seattle alone, Yelp, which launched in 2005, had accumulated 60,000 reviews by 2009, rating 70 percent of the city's restaurants. By contrast, The Seattle Times... View Details
Keywords: by Michael Blanding; Food & Beverage
  • 01 Dec 2023
  • News

The Exchange: Help Wanted

Image by John Ritter The path to a job in the C-suite isn’t what it used to be. For many years, companies could lean on financial expertise and industry connections when recruiting candidates, but HBS professors Raffaella Sadun and Joseph Fuller say that so much has... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 22 Aug 2005
  • Research & Ideas

Balancing the Future Against Today’s Needs

engaged leader," he says, "out there with your people all time, spending time with both employees and customers." When Phanstiel took the reins of PacifiCare, he inherited a slow-growth View Details
Keywords: by Paul Michelman
  • Web

Business History - Faculty & Research

Contested Meanings of Freedom: Workingmen's Wages, the Company Store System and the Godcharles v. Wigeman Decision By: Laura Phillips Sawyer In 1886, the Pennsylvania Supreme Court struck down a law that prohibited employers from paying... View Details
  • Web

Leadership - Faculty & Research

organizations that can innovate time and again to address the challenges we face as a global community. Article Professionalism, Fiduciary Duty, and Health-Related Business Leadership By: Joshua D. Margolis Expanding fiduciary duty to... View Details
  • 12 PM – 1 PM EST, 05 Mar 2019
  • Webinars: Career

Starting a New Position? How to Ensure You're Successful

About to begin a new role at a new company or one within your existing organization? Inflection Point Partners' Matt Spielman (MBA 1999) shares the five-step process that he has put into practice with executives across the globe to help ensure success in those first... View Details