Publications

07 Jul 2008
Research & Ideas

Innovation Corrupted: How Managers Can Avoid Another Enron

them from hard choices by a flight to abstractions. In Enron's case, its stated purpose—at first, to be the world's best energy company, and later to be the world's best... View Details

Keywords: by Martha Lagace; Energy; Utilities

Amalia Lacroze de Fortabat

Keywords: Cement

18 May 2023
Video

Myisha Cherry presents "Misuses of Anger: Audre Lorde, Self-Hatred, and the Anger it Fuels"

09 Oct 2008
Working Paper Summaries

Dirty Work, Clean Hands: The Moral Psychology of Indirect Agency

Keywords: by Neeru Paharia, Karim S. Kassam, Joshua D. Greene & Max H. Bazerman

May 1994 (Revised March 2008)
Case

Barilla SpA (A)

By: Janice H. Hammond

Barilla SpA, an Italian manufacturer that sells to its retailers largely through third-party distributors, experienced widely fluctuating demand patterns from its distributors during the late 1980s. This case describes a proposal to address the problem by implementing... View Details

Keywords: Order Taking and Fulfillment; Logistics; Supply Chain; Technology; Food and Beverage Industry; Manufacturing Industry; Italy

01 Aug 2017
First Look

First Look at New Research and Ideas, August 1

basis for specifying the responsibilities of business managers. The second is framing the role of business in society by looking to the values realized by the basic building... View Details

Keywords: Sean Silverthorne

11 Aug 2012
News

Down With Shareholder Value

2024
Working Paper

CSR Under the Pressure of Financial Shocks

By: Monica Kabutey, Syrena Shirley and Anywhere Sikochi

This study examines how the COVID-19 pandemic influenced firms' interactions with customers and suppliers. Customer-supplier relationships are essential because the success of interconnected firms affects the sustainability of the entire supply chain. We use the... View Details

Keywords: COVID-19 Pandemic; Supply Chain; Customer Focus and Relationships; Business and Stakeholder Relations; Corporate Social Responsibility and Impact; Financial Crisis

Read Now

05 Oct 2009
Research & Ideas

The Vanguard Corporation

responsible for your supplier's supplier and your customer's customer. We also need leaders who are relationship-oriented, willing to have partners sit at the table, willing to... View Details

Keywords: by Sean Silverthorne

2016
Working Paper

Reviews, Reputation, and Revenue: The Case of Yelp.com

By: Michael Luca

Do online consumer reviews affect restaurant demand? I investigate this question using a novel dataset combining reviews from the website Yelp.com and restaurant data from the Washington State Department of Revenue. Because Yelp prominently displays a restaurant's... View Details

Keywords: Revenue; Network Effects; Reputation; Social and Collaborative Networks; Food and Beverage Industry; Service Industry; Washington (state, US)

SSRN

Read Now

October 1987 (Revised December 1992)
Supplement

Atlas Copco (C): The Conflict Episode

By: V. Kasturi Rangan

Describes the company's response to further problems with a distributor. View Details

Keywords: Conflict Management

07 Nov 2014
Video

Andrea de Cholnoky - Making A Difference

August 2018 (Revised June 2025)
Case

Facebook—Can Ethics Scale in the Digital Age?

By: George A. Riedel and Carin-Isabel Knoop

Since its founding in 2004, Facebook has built a phenomenally successful business at global scale to become the fifth most valuable public company in the world. The revelation of Cambridge Analytica events in March 2018, where 78 million users' information was leaked... View Details

Keywords: Facebook; Ethics; Corporate Social Responsibility and Impact; Business and Stakeholder Relations; Trust; Business Model; Corporate Accountability; Social Media

24 May 2012
News

Businesses need an image repair

December 1995 (Revised December 1995)
Case

Yale University Investments Office

By: Josh Lerner and Jay O. Light

Yale University's investment office was responsible for managing its endowment, which totaled nearly $4 billion in June 1995. Yale had developed a rather different approach to endowment management, including substantial investments in "less efficient" equity markets... View Details

Keywords: Assets; Private Equity; Investment; Investment Return; Management; Markets; Strategy; Education Industry

11 AM – 12:15 PM EDT, 21 Oct 2021
Virtual Programming

Business Opportunities in Climate Adaptation

In the new virtual program Business Opportunities in Climate Adaptation, with HBS senior lecturer John Macomber (MBA 1983) and a panel of HBS alumni, you will learn how business leaders are currently developing or investing in opportunities that help society adapt to... View Details

April 2004 (Revised May 2010)
Case

Columbia's Final Mission

By: Richard M.J. Bohmer, Amy C. Edmondson, Michael Roberto, Laura Feldman and Erika Ferlins

Describes the 16-day final mission of the space shuttle Columbia in January 2003 in which seven astronauts died. Includes background on NASA and the creation of the human space flight program, including the 1970 Apollo 13 crisis and 1986 Challenger disaster. Examines... View Details

Keywords: Leadership; Crisis Management; Management Skills; Organizational Culture; Groups and Teams; Behavior; Aerospace Industry