Publications

06 Oct 2014
Research & Ideas

Why Businesses Need a Language Strategy

employees who are experts in their various areas of work. They say they feel "childlike" when they have to switch to the working language. It affects how they contribute. Managers primarily tend to worry about things like View Details

Keywords: Re: Tsedal Neeley

04 Jan 2010
Research & Ideas

Best of HBS Working Knowledge 2009

important but non-specified goals, harm interpersonal relationships, corrode organizational culture, and motivate risky and unethical behaviors. Do Friends Influence Purchases in a Social Network? Download the PDF. In spite of the View Details

Keywords: by Staff

2002
Casebook

General Management: Processes and Action: Text and Cases

By: David A. Garvin

Keywords: General Management; Learning Organizations; Implementation; Management; Cases; Strategic Planning; Decision Making; Change Management; Leadership Style; Organizational Culture

Find at Harvard

2022
Book

Productive Tensions: How Every Leader Can Tackle Innovation's Toughest Trade-Offs

By: Chris Bingham and Rory McDonald

Why is leading innovation in nascent business environments so distressingly hit-or-miss? More than 90% of high-potential ventures don’t reach their projected targets. Surveys show that 80% of executives consider innovation crucial to their growth strategy, but only 6%... View Details

Keywords: Growth and Development Strategy; Innovation and Management; Organizational Culture; Leadership Style; Decision Making

2009
Chapter

On the Goals of Successful Family Companies

By: John A. Davis and Renato Tagiuri

Providing clear goals for a company and communicating them are among the most powerful means for guiding the behavior of the people in an organization. In this article, we explore the range of objectives or goals of family-owned and -managed companies and identify... View Details

Keywords: Family Business; Interpersonal Communication; Goals and Objectives; Organizational Culture; Family Ownership

April 2017
Teaching Plan

An Intern's Dilemma (A) and (B)

By: Sandra J. Sucher

Teaching Plan for HBS Nos. 316-128 and 316-129. View Details

Keywords: Conflict; Leadership; Conflict Management; Competition; Ethics; Knowledge Acquisition; Organizational Culture; Employees; Power and Influence

August 2010 (Revised September 2011)
Case

Driving Sustainability at Bloomberg L.P.

By: Christopher Marquis, Daniel Beunza, Fabrizio Ferraro and Bobbi Thomason

Describes the addition of environmental, social, and governance (ESG) performance indicators to the Bloomberg terminal. The initiative grew out of Bloomberg's broader sustainability initiatives and is an example of how committed employees can create positive social... View Details

Keywords: Corporate Entrepreneurship; Knowledge Dissemination; Corporate Social Responsibility and Impact; Organizational Culture; Business and Stakeholder Relations; Environmental Sustainability; Publishing Industry; New York (city, NY)

November 2004 (Revised September 2007)
Case

The Mitchell Family and Mitchells/Richards

By: Amy C. Edmondson, John A. Davis, Corey B. Hajim and Kelly Mulderry

Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and "high-touch" customer service. A family-run business, Mitchells has built its success with a customer service strategy known internally as "hugging." The term... View Details

Keywords: Family Business; Customer Relationship Management; Knowledge Management; Service Delivery; Organizational Culture; Expansion; Information Technology; Retail Industry

March 2011
Case

Semiconductor Manufacturing International Company in 2011

By: Willy Shih and Jia Cheng

When David Wang took over as the CEO of SMIC, he knew that if he was to capitalize on the company's strategic location in the China market, he would have to transform the company mindset and its operating structure from its roots in the manufacturing of DRAMs to the... View Details

Keywords: Growth and Development Strategy; Resource Allocation; Market Entry and Exit; Business Processes; Organizational Change and Adaptation; Organizational Culture; Customization and Personalization; Semiconductor Industry; China

13 Aug 2014
Lessons from the Classroom

Managing the Family Business: Entrepreneurs Needed for Long-Run Success

activities that can grow. Simply put, successful families are entrepreneurial. Second, families succeed because they invest in productive activities (including the development of the next generation), emphasize growing assets, and consume relatively little of their... View Details

Keywords: by Michael J. Roberts

June 2010 (Revised October 2011)
Case

ProPublica

By: Michel Anteby, Philippe Bertreau and Charlotte Newman

Stephen Engelberg, ProPublica's managing editor, entered the organization's newsroom located in lower Manhattan on September 16, 2008. He knew a historical financial debacle was happening at his doorstep, yet none of his journalists were covering that beat. It would... View Details

Keywords: Employee Relationship Management; Leadership; Leading Change; Resource Allocation; Organizational Culture; Motivation and Incentives; Journalism and News Industry; Publishing Industry; New York (city, NY)

07 Feb 2005
Research & Ideas

How “Career Imprinting” Shapes Leaders

organization's career imprint. That being said, just as all organizations have corporate cultures, all organizations cultivate career imprints. The question is simply, what makes some organizational career imprints stronger than others?... View Details

Keywords: by Mallory Stark

01 Mar 2015
News

Providing an Environment for Ideas to Grow

polarizing barrier to collaboration,” Neeley says. “But no one was looking at that, even as global organizations were rapidly moving toward making English their lingua franca.” Since joining the HBS Organizational Behavior Unit nearly... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

01 Mar 2006
News

A New Path for Alumnae

that. What is more typical of HBS alumnae? Although they all wanted meaningful full-time employment, their goals had changed substantially over the years: Money was important, but not the primary motivator. Organizational purpose and... View Details

Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services

29 Mar 2008
Research & Ideas

Creativity, Entrepreneurship, and Organizations of the Future

Date: December 7-8, 2007 Faculty Chairs: Teresa Amabile, Mukti Khaire Faculty Summary Report: What were the overall goals of the event? To elucidate the antecedents, facilitators, and consequences of creativity in the organizational... View Details

Keywords: by Teresa M. Amabile & Mukti Khaire

14 Aug 2018
First Look

First Look at New Research and Ideas, August 14, 2018

the startup struggles with various operational and cultural organizational tensions. These challenges are described from the perspective of the founders and through the eyes of Deepika Thakur, one of the... View Details

Keywords: by Sean Silverthorne

November 2012
Teaching Note

On Weldon's Watch: Recalls at Johnson & Johnson from 2009 to 2010 (TN)

By: Sandra J. Sucher and Clayton S. Rose

Teaching Note for On Weldon's Watch: Recalls at Johnson & Johnson from 2009 to 2010 HBS case 311-029. View Details

Keywords: Decision Choices and Conditions; Values and Beliefs; Leadership; Crisis Management; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Organizational Culture; Quality; Pharmaceutical Industry