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  • February 2022
  • Case

CityScore: Big Data Comes to Boston

By: Boris Groysberg and Sarah L. Abbott
In 2016, Martin “Marty” Walsh, the Mayor of Boston, introduced CityScore, a data dashboard that measured the city’s progress across a range of metrics. The dashboard was updated daily and publicly available. The mayor frequently discussed the CityScore targets in... View Details
Keywords: Analytics and Data Science; Government Administration; Leadership; Transformation; City; Measurement and Metrics; Public Administration Industry; Boston; United States
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  • 11 Dec 2019
  • News

How AI shifts enterprise decision-making into self-driving mode

  • December 1997 (Revised April 2000)
  • Case

John Trani's First Year

By: Hugo Uyterhoeven
John Trani is Stanley Works' new CEO. This case describes his philosophy, communications, and actions during his first seven months in office, aiming at a major transformation of strategic postures, organizational structure, and company culture. View Details
Keywords: Organizational Change and Adaptation; Strategic Planning; Communication; Personal Development and Career; Organizational Culture; Leadership Style; Management Skills; Consumer Products Industry
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  • April 2005 (Revised November 2005)
  • Case

Information Technology at COSCO

By: F. Warren McFarlan, Guoqing Chen and David Lane
Describes the current status of IT applications at the second largest container shipping company in the world: China-based COSCO. Describes the challenges the company has faced in dealing with its development and shows a series of organizational and application... View Details
Keywords: Information Technology; Organizational Change and Adaptation; Problems and Challenges; Shipping Industry; China
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  • March 2005 (Revised August 2006)
  • Case

Siebel Systems: The Role of the CFO

By: Malcolm P. Baker and Lauren Barley
Mike Lawrie, the newly appointed CEO of Siebel Systems, considers a combination of growth and spending cuts to turn around the struggling software company. Focuses on the role of the chief financial officer, Ken Goldman, in corporate governance and compliance under... View Details
Keywords: Financial Management; Leading Change; Entrepreneurship; Job Design and Levels; Corporate Governance; Financial Strategy; Management Teams; Corporate Finance; Business and Shareholder Relations; Information Technology Industry
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  • June 2020
  • Case

RBC: Transforming Transformation (A)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia
In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details
Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Banking Industry; Financial Services Industry; Canada
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    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • December 1987 (Revised August 1990)
    • Case

    Florida Power & Light's Quality Improvement Program

    Describes a major electric utility's highly successful effort to institute a comprehensive quality improvement program throughout the organization. Designed to be used in a comparative analysis of the quality improvement effort described in Paul Revere Insurance Co.... View Details
    Keywords: Organizational Change and Adaptation; Quality; Performance Productivity; Utilities Industry; Florida
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    • 23 Sep 2014
    • First Look

    First Look: September 23

    individuals, and a purely peer-based performance review and stack ranking. As customer demand and market forces draw Valve into hardware in 2013, Valve questions whether their... View Details
    Keywords: Sean Silverthorne
    • December 2000 (Revised March 2001)
    • Case

    DoubleTwist, Inc.

    By: Joseph L. Bower and Christina L. Darwall
    John Couch, CEO of DoubleTwist, has transformed a software products company into an Internet application service provider, racing to provide databases and tools for those working to explore the human genome. Crafting strategy and building organizational capability are... View Details
    Keywords: Growth Management; Product Development; Organizational Change and Adaptation; Corporate Strategy; Customization and Personalization; Information Technology Industry
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    • May 1990 (Revised December 1998)
    • Case

    Technology Transfer at a Defense Contractor (Abridged)

    By: Linda A. Hill
    Covers the same material concerning the specific transfer of technology as described in the longer version but summarizes the environmental and organizational context of the transfer. Most appropriate when the instructor wishes to focus on the action questions. View Details
    Keywords: Organizational Change and Adaptation; Change Management; Conflict Management; Managerial Roles; Management Teams; Employees; Competitive Strategy; Projects
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    • December 2011 (Revised January 2012)
    • Supplement

    Pierre Frankel in Moscow (B): Plowing Ahead

    By: Rosabeth Moss Kanter and Matthew Bird
    After several months into his turnaround of a global technology company's Russia subsidiary, a young and upcoming French executive reflected on how to institutionalize the subsidiary's transformation by further driving cultural change and breaking down internal silos.... View Details
    Keywords: Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Business Subsidiaries; Leadership; Manufacturing Industry; Russia
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    • July 2007 (Revised September 2009)
    • Case

    CEMEX (A): Building the Global Framework (1985-2004)

    By: Rosabeth M. Kanter, Pamela Yatsko and Ryan Raffaelli
    CEMEX grew through acquisitions from a Latin American to a global company under the leadership of a CEO who believed in the importance of a "one enterprise" culture and benchmarking against world standards. As the CEO ponders an acquisition that would double the... View Details
    Keywords: Mergers and Acquisitions; Competency and Skills; Globalized Firms and Management; Growth and Development Strategy; Organizational Change and Adaptation; Integration; Latin America
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    • 05 Jul 2016
    • First Look

    July 5, 2016

    conservation problem as a behavior change problem, understand behavioral mechanisms and identify appropriate approaches for behavior change (awareness, incentives, nudges),... View Details
    Keywords: Sean Silverthorne
    • 2022
    • Article

    Towards Robust Off-Policy Evaluation via Human Inputs

    By: Harvineet Singh, Shalmali Joshi, Finale Doshi-Velez and Himabindu Lakkaraju
    Off-policy Evaluation (OPE) methods are crucial tools for evaluating policies in high-stakes domains such as healthcare, where direct deployment is often infeasible, unethical, or expensive. When deployment environments are expected to undergo changes (that is, dataset... View Details
    Keywords: Analytics and Data Science; Research
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    • 22 Sep 2009
    • First Look

    First Look: September 22

    ($5): http://papers.nber.org/papers/w15325   PublicationsHow Actors Change Institutions: Towards a Theory of Institutional Entrepreneurship Authors:Julie Battilana, Bernard Leca, and Eva Boxenbaum... View Details
    Keywords: Martha Lagace
    • October 2000
    • Case

    GE's Two-Decade Transformation: Jack Welch's Leadership Multimedia Case

    By: Christopher A. Bartlett and Meg Wozny
    General Electric is faced with Welch's impending retirement, and the question on many minds is whether anyone can sustain the blistering pace of change and growth characteristic of the Welch era. After briefly describing GE's heritage and Welch's transformation of the... View Details
    Keywords: Leadership; Transformation; Organizational Change and Adaptation
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    • 31 Mar 2002
    • Research & Ideas

    You’re Wasting Your Employees! What You Can Do About It

    to the conclusion that as difficult as the strategic challenges may be, they are acted on faster than the organizational transformation needed to sustain them. And however hard it is to View Details
    Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
    • May 1996 (Revised May 1997)
    • Case

    Colliers International Property Consultants, Inc.: Managing a Virtual Organization

    By: Lynda M. Applegate and Carin-Isabel Knoop
    In less than 20 years, the real estate firm Colliers International expanded into a federation of 180 offices with close to 4,500 professionals in over 30 countries. Because Colliers expanded by signing up existing firms strong in their local markets, its leaders had to... View Details
    Keywords: Demand and Consumers; Globalized Firms and Management; Management Practices and Processes; Service Operations; Information Technology; Organizational Structure; Mergers and Acquisitions; Business Strategy; Budgets and Budgeting; Real Estate Industry
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    • January 1987 (Revised January 1988)
    • Case

    Frito-Lay, Inc.: A Strategic Transition (A)

    The setting is a food manufacturing company which has stumbled in terms of its historic growth and profit achievements. In trying to recapture its momentum, the president has used information technology as one element in his program of transition. The case focuses on... View Details
    Keywords: Organizational Change and Adaptation; Information Technology; Growth and Development Strategy; Food and Beverage Industry; Food and Beverage Industry
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