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  • 08 Mar 2016
  • Research & Ideas

Solving an Economic Mystery Surrounding Argentina and Chile

generalizations are misleading. The two countries are neighbors who share a common Spanish colonial legacy. However their institutions differ in important ways and this affects the process of... View Details
Keywords: by Sean Silverthorne
  • March 2018
  • Article

In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions

By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift
In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn.... View Details
Keywords: Customer Retention; Churn; Customer Relationship Management; Measurement and Metrics
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  • October 2007
  • Article

The Influence of Financial Statement Recognition and Analyst Coverage on the Market's Valuation of R&D Capital

By: Michael D. Kimbrough
Statement of Financial Accounting Standards 141 (SFAS No. 141)'s requirement that an acquirer in a business combination estimate the fair value of the target's separately identifiable assets and liabilities (including research and development capital) provides a rare... View Details
Keywords: Information; Value Creation; Fair Value Accounting; Research and Development; Financial Statements; Capital
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  • 01 Dec 2020
  • News

New Releases: Alumni and Faculty Books

inevitable in every stage of our lives. But what if this inevitability were a tool? What if it could be used as leverage to spring forward at every setback? What if there was a way to systematically process rejection View Details
Keywords: Margie Kelley
  • 31 Mar 2023
  • Research & Ideas

Can a ‘Basic Bundle’ of Health Insurance Cure Coverage Gaps and Spur Innovation?

By the early 1980s, several high-income countries—including Switzerland, the United Kingdom, Australia, Canada, and New Zealand—had universal health insurance covering 100 percent of the population. Meanwhile, 40 years later, the United... View Details
Keywords: by Kasandra Brabaw; Insurance; Health
  • 30 Nov 2016
  • Op-Ed

Where Could More Regulation Help Small Businesses? Online Lending.

more coordinated regulatory approach to oversight of financial services. Industry should be included and at the table to ensure that they have a consistent mechanism to provide feedback View Details
Keywords: by Karen Mills and Brayden McCarthy; Financial Services
  • 2022
  • Article

When Regular Meets Remarkable: Awe as a Link between Routine Work and Meaningful Self-narratives

By: Elizabeth Sheprow and Spencer Harrison
Daily narratives of work can include a mix of ordinary actions and awe-inspiring moments that reveal a vaster, more meaningful reality. When awe is experienced in the context of work, it can prompt self-referential sensemaking about what these experiences mean for the... View Details
Keywords: Narratives; Meaning; Qualitative Method; Emotions; Identity; Employment
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  • Web

Power and Influence for Positive Impact | HBS Online

Featured Exercises Identify and describe the mechanisms behind the power hierarchies you have experienced 5-8 hrs Module 5 Leading Change in Organizations and Society Prepare... View Details
  • 26 Feb 2019
  • First Look

New Research and Ideas, February 26, 2019

organizational mechanisms can help: guardrails that protect the weaker of the two goals, dynamic decision-making that treats high-level goals as sacrosanct but tactical decisions as provisional, and leaders... View Details
Keywords: Dina Gerdeman
  • Web

Cases & Teaching Notes - Institute For Strategy And Competitiveness

Notes June 2019 HBS Case Collection Martini Klinik Prostate Cancer Care 2019 by Michael E. Porter, Jens Deerberg-Wittram, and Thomas W. Feeley Since its establishment in 2005, Hamburg's Martini Klinik had single-mindedly focused on... View Details
  • 09 Apr 2019
  • First Look

New Research and Ideas, April 9, 2019

over time provided technical and symbolic resources needed to feed the resilience of the industry. Such exchanges were facilitated through an eventual recognition of shared superordinate values, as well as View Details
Keywords: Dina Gerdeman
  • 15 Nov 2018
  • Blog Post

Valuing an MBA: Beyond Dollars and “Sense"

perspective, shifting emphasis to broader results. The curriculum pushes us to think beyond asking how to individually contribute more in the workplace and in society, instead focusing on how to design View Details
  • 05 Mar 2019
  • First Look

New Research and Ideas, March 5, 2019

Edmondson, and Michael A. West Abstract— Many teams face the problem of process loss, or suboptimal functioning, with sometimes serious consequences, such as medical errors. Team reflexivity—a deliberate... View Details
Keywords: Dina Gerdeman
  • May 2020 (Revised January 2022)
  • Case

Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (A)

By: Linda A. Hill, Allison J. Wigen and Emily Tedards
Michael Ku joined Pfizer in 2011, after the company had undergone three large-scale mergers and acquisitions. His mission was to drive the digital transformation of the company’s clinical supply chain, but he knew he had to start with the culture. Over the next eight... View Details
Keywords: Innovation; Digital; Change; Culture; Management; Talent; Pharmaceutical Companies; Customer-centricity; Collaboration; Cross-functional Management; Purpose; Leadership; Innovation and Invention; Transformation; Organizational Culture; Change Management; Talent and Talent Management; Customer Focus and Relationships; Supply Chain; Decision Making; Mission and Purpose
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  • November 2023
  • Article

Knowledge About the Source of Emotion Predicts Emotion-Regulation Attempts, Strategies, and Perceived Emotion-Regulation Success

By: Yael Millgram, Matthew K. Nock, David D. Bailey and Amit Goldenberg
People’s ability to regulate emotions is crucial to healthy emotional functioning. One overlooked aspect in emotion-regulation research is that knowledge about the source of emotions can vary across situations and individuals, which could impact people’s ability to... View Details
Keywords: Emotions; Personal Characteristics; Well-being
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  • 09 Apr 2008
  • Conference Presentation

Entrepreneurial Processes, Political Institutions, and New-venture Survival

By: Shon R. Hiatt and Wesley Sine
Keywords: Entrepreneurship; Management Practices and Processes; Government and Politics; Business Ventures
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  • 01 Nov 1999
  • Research & Ideas

Companies, Cultures and the Transformation to the Transnational

The influence of a nation's history, infrastructure, and culture permeates all aspects of life within the country, including the norms, values, and behaviors of managers in its national companies. Nationally... View Details
Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
  • February 1995
  • Background Note

Note on Reengineering, Transformation and New Management Principles

By: Richard L. Nolan
Keywords: Management Practices and Processes
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  • 11 Sep 2018
  • First Look

New Research and Ideas, September 11, 2018

Behavior and Human Decision Processes When and Why Randomized Response Techniques (Fail to) Elicit the Truth By: John, Leslie K., George Loewenstein, Alessandro Acquisti, View Details
Keywords: Dina Gerdeman
  • 10 Dec 2001
  • Research & Ideas

Governance in India and Around the Globe

not actual practices. This introduction and conclusion from a recent working paper, "Product and Labor Markets Globalization and Convergence of Corporate Governance:... View Details
Keywords: by Tarun Khanna & Krishna Palepu; Technology