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  • December 1998 (Revised May 2000)
  • Case

Lebenthal and Co., Inc.

By: Thomas J. DeLong and Susan Harmeling
Lebenthal and Co. has prospered in the bond business since 1924. Alexandra Lebenthal, granddaughter of the founders, has stepped up to lead the firm. She faces many challenges as the nature of the financial services business changes in dramatic ways. Can this firm... View Details
Keywords: Transformation; Talent and Talent Management; Bonds; Leadership Development; Service Operations; Problems and Challenges; Competition; Financial Services Industry
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  • April 2010
  • Case

Globalization at Komatsu

By: Michael Y. Yoshino
The case captures the challenges Komatsu, the second largest manufacturer of the earth moving equipment faced during the past five decades as it sought to globalize its operations. By 2007, it had become the second largest manufacturer of the earth moving equipment... View Details
Keywords: Multinational Firms and Management; Distribution Channels; Production; Organizational Culture; Networks; Partners and Partnerships; Manufacturing Industry; Japan
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  • October 2008
  • Case

Hrad Technika

Examines a struggling IT outsourcing project from the perspective of the IT services provider-Hrad Technika. When used in conjunction with "Tegan c.c.c." (9-609-038), it provides an opportunity to see both sides of the issue. When Hrad enters into a contract to create... View Details
Keywords: Experience and Expertise; Globalized Firms and Management; Job Cuts and Outsourcing; Service Delivery; Service Operations; Projects; Information Technology; Wales
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  • March 2025
  • Case

Skylight: Hit Product or Scalable Company?

By: Rembrand Koning, Christina Wallace and Jeff Huizinga
Skylight, originally a digital frame startup aimed at connecting dispersed families, expanded with a second product—Calendar—to help families manage schedules. Despite significant potential, Calendar struggled with persistent technical issues and poor customer... View Details
Keywords: Culture; Software; Hardware; Entrepreneurship; Business Startups; Customer Satisfaction; Resource Allocation; Product Launch; Business Strategy; Expansion
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  • 31 Mar 2016
  • News

Products to Platforms: Making the Leap

    Michael Beer

    MICHAEL BEER

    Mike Beer is the Cahners-Rabb Professor of Business Administration, Emeritus at the Harvard Business School and author Fit to Compete: Why Honest Conversations About Your Company’s... View Details

      Samuel G. Hanson

      Samuel G. Hanson is the William L. White Professor of Business Administration at Harvard Business School, a Research Associate at the National Bureau of Economic Research, and a Faculty Affiliate of the Harvard Economics department. He teaches Finance 1... View Details

      Keywords: financial services; financial services; financial services; financial services; financial services; financial services
      • August 2018
      • Case

      BlackBuck (A)

      By: Shikhar Ghosh and Shweta Bagai
      The case presents the challenges of scaling an asset-heavy company (that relies on its operations). It highlights how decisions on the early team impact a company’s ability to scale, linkage between growth and cash flows, as well the organizational impact of high... View Details
      Keywords: Founders; Entrepreneurship; Growth and Development Strategy; Service Delivery; Cash Flow; Growth Management; Truck Transportation; Online Technology; India
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      • May 2016
      • Article

      How the Affordable Care Act Has Affected Cancer Care in the United States: Has Value for Cancer Patients Improved?

      By: Stephen M. Schleicher, Nancy M. Wood, Seohyun Lee and Thomas W. Feeley
      The Patient Protection and Affordable Care Act (ACA), passed in 2010, contained a number of provisions with potential to directly or indirectly affect cancer care. Value for patients was widely discussed throughout the bill, and the Centers for Medicare and Medicaid... View Details
      Keywords: Value; Laws and Statutes; Health Care and Treatment; Health Industry; United States
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      • 28 Jan 2014
      • First Look

      First Look: January 28

      production workers) are associated with more autonomy and a wider span of control. By contrast, communication technologies (like data networks) decrease autonomy for both workers and plant managers. Treating technology View Details
      Keywords: Sean Silverthorne

        The Promise of Micro Finance and Women's Empowerment

        The microfinance revolution has transformed access to financial services for low-income populations worldwide. As a result, it has become one of the most talked about innovations in global development in recent decades. However, its expansion has not been without... View Details

        • May 2020
        • Case

        Schlumberger's WesternGeco Division

        By: John R. Wells, Sneha Biswas and Benjamin Weinstock
        In October 2017, Maurice Nessim, President of WesternGeco, a business unit of Schlumberger, faced a difficult decision. In the face of falling oil prices and increasing pressure on costs, did it make sense to sell off the company’s specialized fleet of seismic survey... View Details
        Keywords: Market Entry and Exit; Organizational Change and Adaptation; Decision Making; Strategy; Competitive Advantage; Energy Industry; Information Technology Industry
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        • 2020
        • Working Paper

        Automation and the Plight of Young Workers: Evidence from the Automation of Telephone Operation in the Early 20th Century

        By: Daniel P. Gross and James J. Feigenbaum
        Telephone operation was one of the most common jobs for young American women in the early 1900s. Between 1920 and 1940, AT&T adopted dial service in over half of U.S. telephone exchanges, automating away a legion of operators. We show that upon a city's adoption of... View Details
        Keywords: Employment; Labor; Gender; Technology Adoption; History; Telecommunications Industry; United States
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        • June 2021
        • Teaching Note

        Amazon: Cult or Culture?

        By: Boris Groysberg, Kerry Herman and Amy Klopfenstein
        Teaching Note for HBS Case No. 421-008. Amazon was one of the first entrants in e-commerce. Under the leadership of founder Jeff Bezos, Amazon had expanded beyond books to manufacturing and selling a wide range of products and services globally. Bezos had built a... View Details
        Keywords: Leadership; Organizational Culture; Growth Management; Information Technology; Human Resources; Talent and Talent Management; Retail Industry; Technology Industry
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        • October 1988 (Revised May 1990)
        • Case

        Ford Motor Co.: The Product Warranty Program (A)

        Raises powerful issues concerning product warranty policy as a strategic marketing variable. Also raises several exciting issues concerning the role of product policy in competitive battles, product line issues, interfunctional coordination issues, and some ethical... View Details
        Keywords: Competition; Marketing Strategy; Insurance; Product; Policy; Manufacturing Industry; Auto Industry; United States
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        • September 2020
        • Case

        Getaway

        By: Ryan W. Buell and Amy Klopfenstein
        Since its founding, Getaway’s service offering – tiny, modern cabins in the woods, located within a two-hour drive of major metropolitan areas – had been met with tremendous demand. Overworked and overconnected city dwellers reveled in the opportunity to take a break... View Details
        Keywords: Entrepreneurship; Service Operations; Management; Demand and Consumers; Marketing; Strategy; Accommodations Industry
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        • September 2017 (Revised December 2017)
        • Case

        Hulu: Redefining the Way People Experience TV

        By: Henry W. McGee and Christine Snively
        In May 2017, Hulu CEO Mike Hopkins announced the launch of Hulu Live TV, a new offering that would "change the way people experience TV." The new service would allow consumers to bypass traditional cable and satellite delivery and use the Internet to access live... View Details
        Keywords: Television Industry; Internet; Television Entertainment; Internet and the Web; Disruptive Innovation; Competitive Strategy; Price; Media and Broadcasting Industry; Entertainment and Recreation Industry
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        • August 2020 (Revised June 2021)
        • Case

        Just Arrived: Integrating Refugees in Sweden

        By: Brian Trelstad, Emilie Billaud and Mette Fuglsang Hjortshoej
        Just Arrived is an online platform that matches newly-arrived immigrants in Sweden with employment opportunities. As one of several for-profit and non-profit start-ups in Europe that is looking to address the refugee crisis, the case enables a comparative analysis of... View Details
        Keywords: Immigration; Refugees; Employment; Integration; Business Model; Social Entrepreneurship; Growth and Development Strategy; Employment Industry; Sweden; Italy; Germany
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        • April 2018
        • Case

        Wilderness Safaris: Ecotourism Entrepreneurship

        By: James E. Austin, Megan Epler Wood and Herman B. "Dutch" Leonard
        Wilderness Safaris sees itself as a conservation company that is built on a business model of providing high-end, premium-priced wildlife safaris in various locations in Africa. Dependent on functioning, healthy ecosystems for its long-term survivability as a business,... View Details
        Keywords: Sustainability; Conservation Planning; Corporate Social Responsibility; Ecotourism; Strategy; Social Enterprise; Social Entrepreneurship; Environmental Sustainability; Corporate Social Responsibility and Impact; Expansion; Growth and Development Strategy; Tourism Industry; Entertainment and Recreation Industry; Travel Industry; Africa; Botswana
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        • July 2011
        • Case

        Shifting the Diversity Climate: The Sodexo Solution

        By: David A. Thomas and Stephanie J. Creary
        This case profiles the evolution of Sodexo's diversity initiative. Diversity became a key priority for Sodexo, North America in 2001 after a class-action lawsuit was filed and certified in Washington, D.C. against Sodexo Marriot Services, Inc., the food services... View Details
        Keywords: Diversity; Business Strategy; Globalization; Management Teams; Gender; Race; Ethnicity; Age; Food and Beverage Industry; North America; Washington (state, US)
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