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  • November 2023
  • Case

The Commons Project in Rwanda—Building Digital Infrastructure for the Global Public Good

By: Álvaro Rodríguez Arregui and Tom Quinn
In September 2022, The Commons Project Foundation (TCP) CEO Zhenya Lindgardt and her team met on a Zoom call to discuss building tools to help Rwandans manage their health data. They believed that helping Africa build digital infrastructure would improve much-needed... View Details
Keywords: Developing Countries and Economies; Capital; Cross-Cultural and Cross-Border Issues; Health Care and Treatment; Information Management; Adaptation; Information Infrastructure; Information Technology Industry; Rwanda; United States
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  • September 2018
  • Case

OYO: Creating Effective Spaces

By: Das Narayandas, Sunil Gupta, Rachna Tahilyani and Mahima Rao-Kachroo
Twenty-four-year old Ritesh Agarwal, founder and CEO of India-based online hotel branding network OYO Rooms, has tackled the issue of unreliability in India's highly fragmented budget hotel industry. In 2018, OYO branded 8,500 properties across 200 cities and managed... View Details
Keywords: Technology; Accomodation; App Development; Operations And Processes; Innovation; Strategy; Change Management; Entrepreneurship; Information Technology; Research; Marketing; Operations; Innovation Strategy; Sales; Accommodations Industry; India; South Asia
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    Paul Hamilton

    Paul studies the economic complements needed for firms to realize productivity gains from machine learning and artificial intelligence. These complements include data, human capital & skills, organizational processes, and business models. 
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    • 06 May 2024
    • Research & Ideas

    The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams

    mask, and what do you unveil?” In studying backstage interactions among employees working for a global company in the United States and China, Perlow found that team members in the two locations often interpreted what happened on the frontstage differently. If not... View Details
    Keywords: by Michael Blanding
    • Program

    Rising Generation in the Family Enterprise

    responsibility to society? This program focuses specifically on the choices facing the rising generation in the context of a successful family enterprise. Some members of the new generation will decide to pursue leadership roles in View Details
    • Program

    Strategic Negotiations

    key issues, and develop the best process for each deal—all before the negotiations even start. This program is eligible for the Certificate of Management Excellence. Learn More Key Benefits The advanced skills you develop in this program... View Details
    • Program

    Leadership for Senior Executives

    learn how to manage this uncertainty by exploring five different roles: leader as beacon, leader as coach, leader as innovator, leader as change agent, and leader as architect. The Leadership for Senior Executives program is presented... View Details
    • December 2022 (Revised January 2025)
    • Case

    Akooda: Charging Toward Operational Intelligence

    By: Christopher Stanton and Mel Martin
    The Akooda case describes the challenges confronting founder and CEO Yuval Gonczarowski (MBA ‘17) in 2022 as he attempts to boost sales. Launched in November 2020, Akooda was an AI company that mined 20 different sources of digital data, from tools like Slack, Google... View Details
    Keywords: Data Mining; Productivity; Monitoring; Data Analysis; AI and Machine Learning; Knowledge Management; Operations; Problems and Challenges; Employee Relationship Management; Information Technology Industry; Information Technology Industry; Information Technology Industry; Boston; Israel
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    • 2008
    • Book

    Billions of Entrepreneurs: How China and India Are Reshaping Their Futures and Yours

    By: Tarun Khanna
    China and India are home to one-third of the world's population. And they're undergoing social and economic revolutions that are capturing the best minds--and money--of Western business. In "Billions of Entrepreneurs," Tarun Khanna examines the entrepreneurial forces... View Details
    Keywords: Talent and Talent Management; Development Economics; Entrepreneurship; Globalized Economies and Regions; China; India
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    • November 2019 (Revised January 2020)
    • Case

    Bayer Crop Science

    By: David E. Bell, Damien McLoughlin, Natalie Kindred and James Barnett
    In mid-2019, a year after German conglomerate Bayer Group closed its acquisition of U.S.-based seeds giant Monsanto, the leadership of Bayer’s Crop Science division (which absorbed Monsanto) is reflecting on the opportunities ahead. Some observers have questioned... View Details
    Keywords: Agribusiness; Research and Development; Innovation and Invention; Innovation Strategy; Mergers and Acquisitions; Consolidation; Customer Value and Value Chain; Change Management; Agriculture and Agribusiness Industry; Technology Industry; United States; Germany
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    • Program

    Strategic Marketing for Driving Growth

    wide-ranging insights into your business challenges and career decisions Who Should Attend Senior marketing executives, including established or emerging CMOs, directors and agency leaders, especially those taking on new responsibilities General View Details
    • Program

    Families in Business

    strengths of your family business and implement practices that enable high performance, shareholder loyalty, healthy family relationships, and broad social impact. Key Benefits In this family enterprise management program, you’ll learn... View Details
    • April 1996 (Revised April 2004)
    • Case

    Virtual Vineyards

    By: Jeffrey F. Rayport, Alvin J. Silk, Lisa Klein Pearo and Thomas A. Gerace
    Virtual Vineyards markets wine from small California vineyards directly to consumers through its site on the World Wide Web. It also facilitates fulfillment of customer orders. The case focuses on the ways in which Virtual Vineyards provides value to end consumers... View Details
    Keywords: Customer Focus and Relationships; Technological Innovation; Management; Service Operations; Internet and the Web
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    • 06 Oct 2023
    • Book

    Yes, You Can Radically Change Your Organization in One Week

    solve difficult problems. Denouncing Mark Zuckerberg’s informal Facebook motto, “move fast and break things,” partners Frei and Morriss combine their decades of consulting experience—Frei as the UPS Foundation Professor of Service View Details
    Keywords: by Kristen Senz
    • March 2008
    • Article

    Is Yours a Learning Organization?

    By: David A. Garvin, Amy C. Edmondson and Francesca Gino
    This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. An organization with a strong learning culture faces the unpredictable deftly.... View Details
    Keywords: Interpersonal Communication; Learning; Surveys; Leading Change; Management Analysis, Tools, and Techniques; Organizational Culture
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    • 03 Sep 2014
    • Working Paper Summaries

    Supply Chain Screening Without Certification: The Critical Role of Stakeholder Pressure

    Keywords: by Susan A. Kayser, John W. Maxwell & Michael W. Toffel
    • Web

    Application Requirements - Doctoral

    Management Admissions Test (GMAT). Submitted test scores are valid for no longer than five years. If you are applying for admission for Fall 2026, we will accept at-home versions of the GRE. You may submit scores from tests taken no... View Details
    • 29 Mar 2016
    • First Look

    March 29, 2016

    answering one key question: How are leaders successfully managing competitive companies in the 21st century? Today's constantly changing business environment presents challenges and opportunities that are more dynamic and complex than... View Details
    Keywords: Sean Silverthorne
    • 2007
    • Article

    Pharmacovigilance and the Missing Denominator: The Changing Context of Pharmaceutical Risk Mitigation

    By: Arthur A. Daemmrich
    In the wake of Vioxx, Avandia, and other recent prominent cases of drugs found to cause side effects after marketing, the safety of pharmaceuticals has come to the forefront of American public policy. Press attention, congressional investigations, and legislative... View Details
    Keywords: Brands and Branding; Policy; Risk Management; Government Legislation; Risk and Uncertainty; Goals and Objectives; Customers; Pharmaceutical Industry; Health Industry; United States
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    • 2023
    • Working Paper

    Virtual Water Coolers: A Field Experiment on the Role of Virtual Interactions on Organizational Newcomer Performance

    By: Prithwiraj Choudhury, Jacqueline N. Lane and Iavor Bojinov
    Designing management practices to better onboard organizational newcomers working remotely is a key priority for firms. We report results from a randomized field experiment conducted at a large global firm that estimates the performance effects of different types of... View Details
    Keywords: Remote Work; Virtual Water Coolers; Social Interactions; Careers; Field Experiment; Employees; Interpersonal Communication; Internet and the Web; Performance; Personal Development and Career
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