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  • 04 Oct 2010
  • Research & Ideas

Introverts: The Best Leaders for Proactive Employees

hardly any talk. To that end, a team of passive followers benefits from an extraverted leader. "Often the leaders end up doing a lot of the talking, and not listening to any View Details
Keywords: by Carmen Nobel
  • Fast Answer

Financial databases: certification and training

Where can I find out about certification for Bloomberg, Capital IQ, and LSEG Workspace (formerly Refinitiv), and Datastream? Bloomberg Certification:  Bloomberg offers 3 modules as part of there certification program - Bloomberg... View Details
  • 18 Apr 2023
  • Research & Ideas

The Best Person to Lead Your Company Doesn't Work There—Yet

knowledge of that specific industry, whether it's pharmaceutical or manufacturing or hospitality or rocket science.” Cracking the code of PE-backed firms The authors looked at... View Details
Keywords: by Rachel Layne; Financial Services
  • Article

Unconventional Insights for Managing Stakeholder Trust

By: Michael Pirson and Deepak Malhotra
Initiatives to build and maintain trust with various stakeholders, including customers, employees, suppliers and investors, are at the top of the executive agenda at many organizations. But most companies don't really understand how to manage stakeholder trust... View Details
Keywords: Values and Beliefs; Knowledge Use and Leverage; Organizational Culture; Business and Stakeholder Relations; Perspective; Trust; Cooperation
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  • Web

Skydeck - Alumni

to Code Code for America COO Minnie Ingersoll (MBA 2002) on how her organization is strengthening the social safety net The Value of Valleys Alumni share stories View Details
  • Web

U.S. Competitiveness

Dec 2019 Survey A Recovery Squandered By: Michael E. Porter , Jan W. Rivkin , Mihir A. Desai , Katherine M. Gehl , William R. Kerr , with Manjari Raman In 2019, HBS faculty members of the U.S. Competitiveness Project View Details
  • September 2018 (Revised May 2021)
  • Teaching Plan

Eastern Bank: Innovating Through Eastern Labs

By: Karen Mills, Dennis Campbell and Aaron Mukerjee
Eastern Bank is a 200-year-old New England mutual bank with a community focus. Eastern specializes in small business lending, having made strategic investments to become the top SBA lender in New England in the midst of the Great Recession, when other banks were... View Details
Keywords: Banks; Fintech; Innovation; Innovation ＆ Entrepreneurship; Innovation And Strategy; Technological Change; Technology And Innovation Management; Entrepreneurial Management; Intrapreneurship; Banks and Banking; Innovation and Invention; Entrepreneurship; Innovation Strategy; Technological Innovation; Information Technology; Management
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  • 29 Jan 2024
  • Research & Ideas

Do Disasters Rally Support for Climate Action? It's Complicated.

Environmental disasters like wildfires can ignite awareness of climate change and boost eco-friendly politicians’ careers. But do voters perceive a tradeoff between environmental policies and local economic growth? In Brazil, home to a majority of the Amazon tropical... View Details
Keywords: by Rachel Layne
  • Forthcoming
  • Article

Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
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  • March 2020 (Revised June 2023)
  • Case

EyeControl: Inspiring Communication

By: Paul A. Gompers and Danielle Golan
Eye-controlled communication device startup EyeControl was founded in Tel Aviv, Israel in 2016 by cofounders with a shared personal connection to locked-in syndrome—a neurological disorder that left sufferers cognitively sound, yet paralyzed, with the exception of eye... View Details
Keywords: Health Disorders; Communication Technology; Business Startups; Expansion; Finance; Decision Making; Social Enterprise; Medical Devices and Supplies Industry
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  • 11 Sep 2012
  • First Look

First Look: September 11

  PublicationsIndispensable: When Leaders Really Matter Author:Gautam Mukunda Publication:Harvard Business Review Press, 2012 Abstract Will your next leader be insignificant-or indispensable? The importance of leadership and the impact... View Details
Keywords: Sean Silverthorne
  • March 2013
  • Case

An Entrepreneur's New Product Development Journey

By: Elie Ofek
This case tracks the new product development process undertaken by Gauri Nanda, the founder and CEO of Nanda Home, as she ventures to innovate beyond her initial product launches. Having achieved commercial success with her first product Clocky, a roll away alarm clock... View Details
Keywords: Entrepreneurship; Decision Making; Product Development; Manufacturing Industry; Consumer Products Industry
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  • Web

Impact Investing | Social Enterprise | Harvard Business School

understand whether and how small investments might help these businesses grow. The course primarily involves teams of 4-5 students conducting investment diligence on small businesses who are looking for... View Details
  • Web

About - Race, Gender & Equity

equality in business and society at large. Leadership Robin J. Ely Initiative Co-Chair, Diane Doerge Wilson Professor of Business Administration, Emerita Robin Ely is the Diane Doerge Wilson Professor of... View Details
  • 26 May 2023
  • Blog Post

Bringing Space Tech Back to Earth

conduct real-time measurements around the sun for better space weather predictions. “This whole program has made me more willing to explore options, say ‘yes’ to things, and understand the power of... View Details
  • October 2023
  • Case

CornerUp: Digitizing the Corner Store

By: Álvaro Rodríguez Arregui, Stacy Straaberg and Diego Zainos De La Sota Riva
In July 2023, Jason Diaz, co-founder and CEO of CornerUp, assessed the progress of his business-to-business e-procurement software application (app) startup, founded in January 2022. CornerUp began as a fast-moving consumer packaged goods (FMCG) distributor in New York... View Details
Keywords: Business Growth and Maturation; Business Startups; Small Business; Transition; Decisions; Social Entrepreneurship; Geographic Location; Disruptive Innovation; Market Participation; Digital Platforms; Trust; Business Strategy; Expansion; Information Infrastructure; Internet and the Web; Technology Adoption; Value Creation; Technology Industry; United States
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  • January 2008
  • Article

Entrepreneurship and Urban Success: Toward a Policy Consensus

By: Zoltan J. Acs, Edward L. Glaeser, Robert E. Litan, Lee Fleming, Stephan J. Goetz, William R. Kerr, Steven Klepper, Stuart S. Rosenthal, Olav Sorenson and William C. Strange
Like all politics, all entrepreneurship is local. Individuals launch firms and, if successful, expand their enterprises to other locations. But new firms must start somewhere, even if their businesses are conducted largely or exclusively on the Internet. Likewise,... View Details
Keywords: Business Headquarters; Business Startups; Development Economics; Economy; Entrepreneurship; Policy; Taxation; Growth and Development Strategy; Product Development; Business Processes; Expansion; Internet
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  • 28 Feb 2022
  • Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

administration at Harvard Business School, and Tami Kim, assistant professor at University of Virginia-Darden, conducted the research. The findings come at a time when many companies are taking a hard look... View Details
Keywords: by Pamela Reynolds
  • March–April 2022
  • Article

Uncovering the Mitigating Psychological Response to Monitoring Technologies: Police Body Cameras Not Only Constrain but Also Depolarize

By: Shefali V. Patil and Ethan Bernstein
Despite organizational psychologists’ long-standing caution against monitoring (citing its reduction in employee autonomy and thus effectiveness), many organizations continue to use it, often with no detriment to performance and with strong support, not protest, from... View Details
Keywords: Monitoring; Transparency; Polarization; Body Worn Cameras; Quasi Field Experiment; Analytics and Data Science; Employees; Perception; Law Enforcement
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  • 27 Apr 2020
  • Research & Ideas

How Remote Work Changes What We Think About Onboarding

the new tools at their disposal. Orientation and training: Hiring managers should provide employees with electronic versions of important company documents that will help orient them to the company’s culture, as well as its policies and... View Details
Keywords: by Boris Groysberg