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  • All HBS Web  (3,710)
    • People  (13)
    • News  (549)
    • Research  (2,911)
    • Events  (3)
    • Multimedia  (46)
  • Faculty Publications  (2,284)
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  • November 2001
  • Supplement

An Interview with Heidi Roizen

By: Kathleen L. McGinn
Heidi Roizen being interviewed by MBA students, talks about the design to explore the theoretical and practical aspects of network development and maintenance. She focuses on the concept of an egocentric and personal network. View Details
Keywords: Design; Retention; Networks; Theory
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McGinn, Kathleen L. "An Interview with Heidi Roizen." Harvard Business School Video Supplement 902-804, November 2001.
  • fall 1985
  • Article

A Theory of Salesforce Compensation Plans

By: R. Lal, A. K. Basu, V. Srinivasan and Richard Staelin
Keywords: Theory; Sales; Employees; Competition
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Lal, R., A. K. Basu, V. Srinivasan, and Richard Staelin. "A Theory of Salesforce Compensation Plans." Marketing Science (fall 1985). (Winner of TIMS College of Marketing. Award for Best Article in Marketing Science For the best marketing paper published in Marketing Science or Management Science presented by Institute of Management Sciences.)
  • October 1986 (Revised March 1989)
  • Case

Singapore Airlines (A)

New competition has led to doubts about Singapore Airlines' excellent reputation for in-flight services. The key to maintaining or improving service is the attitude and proficiency of the cabin crews. The company now discovers that there may be problems in this group.... View Details
Keywords: Quality; Service Operations; Employees; Air Transportation Industry; Singapore
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Hart, Christopher. "Singapore Airlines (A)." Harvard Business School Case 687-022, October 1986. (Revised March 1989.)
  • September 2005
  • Article

Benchmarking Corporate Centre Staffs

By: David J. Collis and Michael Goold
Keywords: Standards; Employees
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Collis, David J., and Michael Goold. "Benchmarking Corporate Centre Staffs." Harvard Business Review 83, no. 9 (September 2005): 28–30.
  • 2003
  • Book

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

By: James L. Heskett, W. Earl Sasser Jr. and Leonard A. Schlesinger
Keywords: Value; Profit; Employees; Customers
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Heskett, James L., W. Earl Sasser Jr., and Leonard A. Schlesinger. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. New York: Free Press, 2003.
  • 10 Mar 2025
  • News

How Gen AI Could Change the Value of Expertise

  • 10 Mar 2025
  • News

The Surprising Truth About Low Performers

  • 23 Jan 2025
  • News

Rethinking DEI Training? These Changes Can Bring Better Results

  • December 2010 (Revised September 2014)
  • Background Note

Layoffs: Effects on Key Stakeholders

By: Sandra J. Sucher, Elana Sara Green, David Alberto Rosales and Susan J. Winterberg
From 2004-2009, almost 40,000 mass layoffs occurred in the US, representing over 7 million workers. This note describes the effects of layoffs on employees, firms, and communities. View Details
Keywords: Restructuring; Decisions; Employees; Resignation and Termination; Business and Stakeholder Relations; United States
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Sucher, Sandra J., Elana Sara Green, David Alberto Rosales, and Susan J. Winterberg. "Layoffs: Effects on Key Stakeholders." Harvard Business School Background Note 611-028, December 2010. (Revised September 2014.)
  • September 2005 (Revised January 2009)
  • Case

E-Duction, Inc.

By: Peter Tufano
E-Ductions, a small privately held start-up, developed a new voluntary employee benefit: a payroll-deduction-linked credit card. The CLEAR card provided workers, especially low-income and credit-challenged employees, access to a card with tight credit limits, zero APR,... View Details
Keywords: Business Startups; Credit; Credit Cards; Compensation and Benefits; Employees
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Tufano, Peter, and Daniel Schneider. "E-Duction, Inc." Harvard Business School Case 206-006, September 2005. (Revised January 2009.)
  • February 2001 (Revised May 2001)
  • Case

Balance, Inc. (A)

By: Richard G. Hamermesh and Michele Lutz
Focuses on an entrepreneur who founded a successful health-food store and seeks to expand his retail concept. Illustrates the challenges he faces as he recruits his top management team. View Details
Keywords: Distribution Channels; Executive Compensation; Agreements and Arrangements; Outcome or Result; Recruitment; Management Teams; Selection and Staffing; Food and Beverage Industry
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Hamermesh, Richard G., and Michele Lutz. "Balance, Inc. (A)." Harvard Business School Case 801-169, February 2001. (Revised May 2001.)
  • November 2008 (Revised January 2012)
  • Case

Teena Lerner: Dividing the Pie at Rx Capital (Abridged)

By: Boris Groysberg, Victoria Winston and Robin Abrahams
Teena Lerner, the CEO of Rx Capital, had a problem. Her three-year-old hedge fund was highly profitable, but in 2004, one of her four equities analysts lost a lot of money for the firm. If Lerner followed her existing compensation system, designed to reward teamwork,... View Details
Keywords: Compensation and Benefits; Employee Relationship Management; Performance Evaluation; Groups and Teams; Financial Services Industry
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Groysberg, Boris, Victoria Winston, and Robin Abrahams. "Teena Lerner: Dividing the Pie at Rx Capital (Abridged)." Harvard Business School Case 409-058, November 2008. (Revised January 2012.)
  • 1995
  • Book

Report of the NACD Blue Ribbon Commission on Director Compensation

By: Robert B. Stobaugh
Keywords: Executive Compensation
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Stobaugh, Robert B. Report of the NACD Blue Ribbon Commission on Director Compensation. Washington, D.C.: National Association of Corporate Directors, 1995. (Chairman of a 19-person Commission.)
  • 2024
  • Contribution

Work

By: Nien-hê Hsieh and Julie L. Rose
This chapter has two aims. First, in light of the continued dominance of market capitalism, one aim of the chapter is to examine contemporary approaches to traditional concerns about the impact of market capitalism on the manner in which work is carried out. By the... View Details
Keywords: Organizational Design; Employees; Labor
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Hsieh, Nien-hê, and Julie L. Rose. "Work." Contribution to Chap. 69 Routledge Companion to Social and Political Philosophy. Second Edition edited by Gerald F. Gaus, Fred D'Agostino, and Ryan Muldoon, 786–797. London: Routledge, 2025.
  • 1998
  • Chapter

A Better Way to Pay CEOs?

By: Brian J. Hall
Keywords: Executive Compensation
Citation
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Hall, Brian J. "A Better Way to Pay CEOs?" In Executive Compensation and Shareholder Value: Theory and Evidence, edited by D. Yermack and J. Carpenter, 33–44. Kluwer Academic Publishers, 1998.
  • June 2014
  • Case

The Special Master for TARP Executive Compensation

By: Brian Hall, Aaron Chadbourne, Vibha Kagzi and Caren Kelleher
This case is about the response of the US government to the excessive compensation of executives following the market collapse of 2008. In particular, the case focuses on the special committee that was formed to oversee and regulate any financial companies that had... View Details
Keywords: Executive Compensation; United States
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Hall, Brian, Aaron Chadbourne, Vibha Kagzi, and Caren Kelleher. "The Special Master for TARP Executive Compensation." Harvard Business School Case 914-052, June 2014.
  • March 10, 2011
  • Article

Why Balanced Funds Trump Target-Dates in Retirement Plans

By: Robert C. Pozen
Keywords: Compensation and Benefits; Money
Citation
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Pozen, Robert C. "Why Balanced Funds Trump Target-Dates in Retirement Plans." Ignites (March 10, 2011).
  • 2009
  • Report

Conference Board Task Force on Executive Compensation

By: Lynn S. Paine and other contributors
Keywords: Executive Compensation
Citation
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Paine, Lynn S., and other contributors. "Conference Board Task Force on Executive Compensation." Report, Conference Board, September 2009.
  • 12 Nov 2009
  • Keynote Speech

Webcast: Guiding Principles for Executive Compensation." Panelist. "RiskMetrics Group's Governance Exchange

By: Lynn S. Paine
Keywords: Executive Compensation
Citation
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Paine, Lynn S. Webcast: Guiding Principles for Executive Compensation." Panelist. "RiskMetrics Group's Governance Exchange. RiskMetrics Group's Governance Exchange, November 12, 2009.
  • January 2006 (Revised October 2009)
  • Supplement

Negotiating Star Compensation at the USAWBL (A-2): Confidential Instructions for the Boston Sharks General Manager

By: Ian Larkin, James K. Sebenius and Guhan Subramanian
Keywords: Negotiation; Compensation and Benefits; Sports; Sports Industry; Boston
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Larkin, Ian, James K. Sebenius, and Guhan Subramanian. "Negotiating Star Compensation at the USAWBL (A-2): Confidential Instructions for the Boston Sharks General Manager." Harvard Business School Supplement 906-027, January 2006. (Revised October 2009.)
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