by HBS Working Knowledge - Publications - Faculty & Research

23 Jun 2003
Research & Ideas

Building a Better Buyer-Seller Relationship

that there are many commonalities," he said. Together they developed a process model of relationship development, described in their working paper, "Building and Sustaining Buyer-Seller Relationships in Mature Industrial... View Details

Keywords: by Martha Lagace

15 Oct 2001
Research & Ideas

What You Don’t Know About Making Decisions

Unfortunately, superior decision making is distressingly difficult to assess in real time. Successful outcomes—decisions of high quality, made in a timely manner and implemented effectively—can be evaluated only after the fact. But by the... View Details

Keywords: by David A. Garvin & Michael A. Roberto

16 May 2011
Research & Ideas

What Loyalty? High-End Customers are First to Flee

How Do Incumbents Fare in the Face of Increased Service Competition?, Campbell, fellow HBS professor Frances X. Frei and doctoral student Ryan W. Buell explore this dance between service levels, customer loyalty, and competitive strategy.... View Details

Keywords: by Julia Hanna

03 Aug 2009
Research & Ideas

Corporate Social Responsibility in a Downturn

2009). He has taught a variety of MBA courses, including the second-year electives Business at the Base of the Pyramid and Customers, Commerce and Society: Business Value and the Private Creation of Social Value. Rangan agreed to take part in an e-mail Q&A with... View Details

Keywords: by Martha Lagace

04 Jun 2012
Research & Ideas

The Business of Life

sticking to principles every day, considering all the hard work involved. "He told me he thought it had 'a negative net present value.'" “It's a travesty that somehow our society has gotten to a point where people have the view that... View Details

Keywords: by Carmen Nobel

03 Dec 2009
Working Paper Summaries

Walking the Talk in Multiparty Bargaining: An Experimental Investigation

Keywords: by Kathleen L. McGinn, Katherine L. Milkman & Markus Nöth

16 Dec 2002
Research & Ideas

Mentoring—Using the Voice of Experience

HBS research associate Brian DeLacey, are studying the processes of mentoring and coaching in entrepreneurial environments. Leonard and DeLacey discuss their findings with HBS View Details

Keywords: by Sean Silverthorne

28 Apr 2022
Research & Ideas

Can You Buy Creativity in the Gig Economy?

e-book market. New regulations have shaken up the e-book landscape in China, intensifying competition and prompting writers to work harder, according to research by Harvard Business School Professor Feng... View Details

Keywords: by Pamela Reynolds

10 Jan 2024
Research & Ideas

Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

Gazette. You Might Also Like: How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make Money? Is AI Coming for Your Job? How Should Artificial Intelligence Be Regulated—if at All? Feedback or ideas to share? Email the Working View Details

Keywords: by Anna Lamb, Harvard Gazette

28 May 2020
Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

Response to Covid-19 (Harvard Business Review) What Quarantine Can Teach You About Spending and Happiness (Wall Street Journal) Read COVID-19 coverage from Working Knowledge Chapter 11 doesn’t give companies... View Details

Keywords: by Dina Gerdeman; Financial Services; Banking

19 Oct 2015
Research & Ideas

Business Research that Makes for Smarter Public Policy

environment,” she says. “The work that is done at HBS is serious, and people respect it. This is not just a policy position with a few facts thrown in. This is real data and real analysis.” Frustrated View Details

Keywords: by Michael Blanding

29 Apr 2002
Research & Ideas

Star Power! How to Win in Professional Services

corporations, the CEO is selected by a higher authority (the board of directors) acting on behalf of the shareholders, which gives him strong positional power to shape the company's direction, strategically and organizationally. The PSF... View Details

Keywords: by Jay W. Lorsch & Thomas J. Tierney

10 Sep 2008
Research & Ideas

Long-Tail Economics? Give Me Blockbusters!

Editor's Note: Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing Know: How, for Harvard Business Online. It is reprinted on HBS Working Knowledge. The... View Details

Keywords: by John Quelch; Entertainment & Recreation; Pharmaceutical

12 Oct 1999
Research & Ideas

Rapid Response: Inside the Retailing Revolution

trucks unload their just-in-time goods from automated distribution centers on a weekly basis, and the variety of products available is seemingly infinite. A typical department store now stocks some 800,000 items, with that number climbing to one to two million in... View Details

Keywords: by James E. Aisner; Apparel & Accessories; Fashion; Consumer Products; Manufacturing; Retail

12 Nov 2008
Research & Ideas

The Marketing of a President

Editor's Note: Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing Know: How, for Harvard Business Online. It is reprinted on HBS Working Knowledge. When the... View Details

Keywords: by John Quelch

29 May 2001
Research & Ideas

Race Does Matter in Mentoring

reached the executive level at his organization. Why did he make it when so many other minorities plateaued in middle management? First, Williams had the good fortune to be hired by Nathan Barrett, a white manager who continually expanded... View Details

Keywords: by David A. Thomas

01 Nov 2021
What Do You Think?

How Long Does It Take to Improve an Organization’s Culture?

to define ‘right’ and realized the value of embracing the concept of ‘situational management.’ A dictator may well be right in a crisis situation.” Is De Cumbria right? What do you think? Related reading from the Working View Details

Keywords: by James Heskett

28 Nov 2011
Research & Ideas

Rethinking the Fairness of Organ Transplants

system to provide good matches so patients survive longer, but with fairness. By contrast, rather than designing a policy and then looking at what the outcomes are, Trichakis and his coauthors allow policymakers to start with desired... View Details

Keywords: by Dennis Fisher; Health

01 Dec 2023
News

Wide Horizon

There were three critical events that led John Rodakis (MBA 1997) to form the nonprofit N of One in 2014 and ultimately dedicate his life to surfacing breakthrough autism research. The first occurred on Thanksgiving of 2012. He had driven about four hours with his wife... View Details

Keywords: Dan Morrell; Photos by Sarah Wilson

03 Jan 2013
Working Paper Summaries

The Value of Advice: Evidence from Mobile Phone-Based Agricultural Extension

Keywords: by Shawn A. Cole; Agriculture & Agribusiness

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