Span Of Attention - Publications - Faculty & Research

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

red on food service. But Southwest doesn't pay much attention to that, because getting better at food service would slow its turnaround time, which is a big green for the airline when it comes to pleasing its customers. So we work on... View Details

Keywords: by Deborah Blagg; Service

30 Jun 2020
Book

Capitalism Is More at Risk Than Ever

The book Capitalism at Risk first appeared in 2011. The problems it identified with social inequality, global trade strife, and environmental degradation have only accelerated by 2020. The new edition of Capitalism at Risk, subtitled How Business Can Lead, is expanded... View Details

Keywords: by Martha Lagace

26 Jul 2010
Research & Ideas

Yes, You Can Raise Prices in a Downturn

moment of truth, and success breeds attention and willingness to implement. Ben Shapiro: Then look at incentives. Pricing to reflect value-adding performance while paying the sales force for volume rarely... View Details

Keywords: by Sean Silverthorne; Retail; Consumer Products

04 Oct 2016
First Look

October 4, 2016

Abstract—Though fundamental to innovation and essential to many industries and occupations, the creative act has received limited attention as an economic behavior and has historically proven difficult to study. This paper studies the... View Details

11 Apr 2018
Research & Ideas

Sexual Harassment: What Employers Should Do Now

chick” and said she performed surgery “like a girl.” Jurors ultimately awarded her $168 million, the largest judgment for a single victim of workplace harassment in United States history. Years later, sexual harassment remains a problem... View Details

Keywords: by Dina Gerdeman

02 Mar 2015
Research & Ideas

Retail Reaches a Tipping Point—Which Stores Will Survive?

everything—was reportedly in conversations to buy some of those storefronts—possibly its first real beach-head in the brick-and-mortar world. As harbingers of the future of... View Details

Keywords: by Sean Silverthorne; Retail

02 Feb 2004
Research & Ideas

Where Does Apple Go From Here?

Steve has blinders on that make it very hard for him to break out of this pattern. There's the other obvious question. Can anybody really run two companies simultaneously, Apple and Pixar, in two different businesses without sacrificing... View Details

Keywords: by Sean Silverthorne

31 Jan 2017
Research & Ideas

Why These Business School Professors Oppose Trump's Executive Order on Immigration

Arguably, the threat of ISIS is used as a red herring, to divert attention from other more fundamental issues within US society. This is a powerful strategy in the sense that it builds on people lack View Details

Keywords: by Staff

Publications