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  • Web

Online Transforming Customer Experiences Course | HBS Online

and curation in service design. Evaluate sustainable pricing strategies and discover how operational transparency builds customer trust. Highlights Cost, Market, Value Lens Adapting to External Changes Getaway’s First Cabin Show Hide... View Details
  • 02 Sep 2008
  • First Look

First Look: September 3, 2008

evidence that boards appoint overly optimistic analysts who exhibit little skill in evaluating the firm itself, other firms within the firm's industry, or even other firms in general. The magnitude of the optimistic bias is large: 82.0%... View Details
Keywords: Sean Silverthorne
  • 22 Sep 2014
  • Op-Ed

Online Banks Fill Funding Needs for Small Business

which other online upstarts such as Amazon.com changed retail and Square changed the small business payments business. A few factors account for the rapid growth of the entrants. First, institutional debt and equity investors have been attracted by the View Details
Keywords: by Karen Mills; Banking; Financial Services
  • 22 Jun 2010
  • First Look

First Look: June 22

innovation outcomes as well as the ongoing performance of existing products. We find that ambidextrous organization designs are relatively more effective in executing innovation streams than functional,... View Details
Keywords: Martha Lagace
  • 26 Jul 2024
  • Research & Ideas

Why Great Ideas Get Stuck in Universities

specialization can give rise to standalone products that are too narrow to appeal to potential acquirers or too difficult for venture capitalists to evaluate against other potential investments. But it’s not the quality of the knowledge... View Details
Keywords: by Ben Rand; Biotechnology; Health
  • 24 Apr 2018
  • First Look

First Look at New Research and Ideas, April 24, 2018

online-first and traditional retailers alike. We focus on the relatively understudied domain of online-first retailers and the engagement of a key omnichannel tactic; specifically, the introduction of showrooms (physical locations where... View Details
Keywords: Sean Silverthorne
  • 25 Feb 2025
  • Blog Post

Making a Broader Impact with Multiple Disciplines: Santosh Iyer (MBA 2020)

platform dedicated to revolutionizing health care innovation through experiential learning. Autonomous surgical robots, health care artificial intelligence, targeted therapeutics, and AR/VR surgery—what was once science fiction now helps doctors View Details
  • 01 Jun 2000
  • News

Books

strategy, organizing for performance, and using information for performance measurement and control. He then explains how to create performance-measurement systems by building a profit plan, evaluating... View Details
  • 03 Jan 2017
  • First Look

January 3, 2017

abstract available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/517006-PDF-ENG Harvard Business School Case 117-025 Springfield Hospital One of the key roles of costing systems is to support the evaluation of View Details
Keywords: Carmen Nobel
  • 29 May 2012
  • First Look

First Look: May 29

What Do Managers Do? Exploring Persistent Performance Differences among Seemingly Similar Enterprises Authors:Rebecca Henderson and Robert Gibbons Publication:In The Handbook of Organizational Economics, edited by Robert Gibbons and John... View Details
Keywords: Sean Silverthorne
  • 09 Aug 2006
  • Research & Ideas

Career Advancement Without Experience

do I get there?" For their study, O'Mahony and Bechky surveyed two strikingly different groups: high-tech contractors and film crew members. While roles in the film industry tend to be more fixed—a key grip on one project will most likely View Details
Keywords: by Julia Hanna; Motion Pictures & Video; Technology
  • 05 Aug 2002
  • Research & Ideas

Five questions for Regina E. Herzlinger

risks of consumer-driven health care: Overall, relative to the current system, the risk of consumer-driven health care is low. After all, the current system has led to quality problems, double-digit cost increases, little information, and... View Details
Keywords: by Martha Lagace
  • December 1998 (Revised February 1999)
  • Case

City of Charlotte (A)

By: Robert S. Kaplan
The city manager's office in Charlotte, North Carolina, is attempting to align and focus the city's programs and operating departments. City managers, working collaboratively with the elected mayor and city council, have identified five strategic themes to make... View Details
Keywords: Balanced Scorecard; Government Administration; City; Growth and Development Strategy; Adoption; Public Sector; Management Teams; Programs; Performance Evaluation; Motivation and Incentives; Public Administration Industry; North Carolina
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  • March 1998 (Revised November 2004)
  • Case

FAG Kugelfischer-A German Restructuring

By: Stuart C. Gilson
A large German manufacturer of ball bearings and precision machinery experiences severe financial difficulty brought on by poor management practices, an ill-conceived acquisition of a former East German ball-bearings company, and an industry recession. The company... View Details
Keywords: Accounting; Acquisition; Restructuring; Economic Slowdown and Stagnation; Machinery and Machining; Policy; Resignation and Termination; Management Practices and Processes; Performance Evaluation; Business and Shareholder Relations; Business and Stakeholder Relations; Europe; Germany; United States
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  • November 2000 (Revised July 2019)
  • Teaching Note

Cafes Monte Bianco: Building a Profit Plan

By: Robert Simons and Indra Reinbergs
Teaching Note for (9-198-088). View Details
Keywords: Business Strategy; Cash Flow; Capital Structure; Business Earnings; Financial Statements; Business Plan; Profit; Cost Management; Performance Evaluation; Strategic Planning; Financial Management; Investment Return; Food and Beverage Industry; Manufacturing Industry; Italy
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  • December 1999 (Revised July 2000)
  • Case

Cimetrics Technology (B): Russian Perspectives

By: Lynn S. Paine
Presents the perspectives of two Russian software developers working for Cimetrics in Moscow. A central issue from the Russian perspective is whether a more structured and formal arrangement is needed for managing the Russian team. View Details
Keywords: Business Model; Applications and Software; Business or Company Management; Corporate Entrepreneurship; Human Resources; Cross-Cultural and Cross-Border Issues; Labor and Management Relations; Product Development; Performance Evaluation; Information Technology Industry; Russia; Canada; United States
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  • 22 Feb 2022
  • News

Ink: Bringing Purpose to Life

In his new book, Deep Purpose: The Heart and Soul of High Performance Companies, Professor Ranjay Gulati makes the case that it is indeed possible to serve two masters—profit and social purpose—at the same time. But in order to do so... View Details
Keywords: Publishing Industries (except Internet); Information
  • 01 Dec 2001
  • News

Reaching Out

the bakery's finances." For her part, Nundy, an intern in the HBS Nonprofit and Public Management Summer Fellowship Program, was equally energized by her experiences during her twelve weeks of service in India. She spent the first six weeks View Details
Keywords: Garry Emmons and Julia Hanna; Health, Social Assistance
  • Web

Leading Change and Organizational Renewal | HBS Online

What you earn . Overview Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Explore the roadblocks to change and how to overcome them Analyze the root cause of your organization’s performance and opportunity gaps Develop strategies... View Details
  • Web

Launching Tech Ventures - Course Catalog

innovative model and drive adoption in the context of a network effect-based business opportunity? How does one evaluate the quality of the startup business model and appreciate the relative pros and cons of... View Details