Place - Publications - Faculty & Research

11 Jul 2019
Sharpening Your Skills

Deconstructing 'Customer Experience'

when you don’t. A Good Place to Start Terror at the TajUnder terrorist attack, employees of the Taj Mahal Palace and Tower bravely stayed at their posts to help guests. A multimedia case study looks at the hotel's customer-centered... View Details

Keywords: by Sean Silverthorne; Retail; Service

02 Dec 2002
Research & Ideas

The Secret of How Microsoft Stays on Top

increasingly brought to the market by networks of firms, each focused on only specific pieces of the overall puzzle. Competition takes place both between competing platforms and between products that build on top of these platforms.... View Details

Keywords: by Sean Silverthorne

20 Feb 2020
Op-Ed

Love in the Office Is Wonderful. Except for CEOs.

same types of jobs. Love , especially in its early stages, sears the business judgment part of the brain. The loved one can do no wrong. However, if you are a CEO in love with a colleague, the only place you should go is out the door.... View Details

Keywords: by Regina Herzlinger

Fast Answer

Patent search: A comparative table of databases

What are the major patent databases and which one should I use? Google Patents is a good place to begin. It covers full text patents from major patent offices worldwide and is particularly helpful for a quick identification of patent... View Details

01 Jun 2023
News

Cultivating Prosperity in Afghanistan

which are picked by hand and dried into saffron threads. Photo from istockphoto.com When Jung and Miller returned to campus in the fall, “We went all in because that’s when we got our place at the i-lab. It was our second home,” says... View Details

Keywords: Jennifer Gillespie

Web

Schwartz Common & Pavilion | About

Schwartz Common & Pavilion About the Space The Schwartz Common and Pavilion were dedicated in 2019 in recognition of a gift from The Gerald Schwartz & Heather Reisman Foundation. Representing an outdoor hub of community life at HBS, the Schwartz Common and Pavilion are... View Details

23 May 2018
News

Abigail P. Johnson, MBA 1988

the firm’s president of Personal Investing. “She is hardworking, grounded, passionate, and her values come through. She sets a tremendous example.” That example is evident in Johnson’s commitment to ensuring that Fidelity remains a great View Details

Keywords: Susan Young

31 Jul 2017
HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

1981. Opened in 1992, Pho Hoa has been run with few formal processes in place and no regular income statement reporting, forecasting, or budgeting. Thanh, wanting to take a well-deserved retirement after 25 years of hard work, has named... View Details

Keywords: by Julia Hanna; Food & Beverage

Web

Balancing Work & Life - Alumni

location It’s not just about having a desirable place to live. Think carefully about how location impacts your commute, your family obligations (school pick-ups and drop-offs), and access to resources that can make your life easier. Find... View Details

Web

Gallatin Hall | About

as part of the School’s original master plan, Gallatin Hall was constructed in 1926. For many years the four-story, Georgian Revival-style building also housed a first-floor snack bar and pub, a popular gathering place for generations of... View Details

Research Summary

Dissertation: A Relational Perspective on Boundary Work: How Attorneys Manage Work-Life Boundaries

Many professionals struggle with managing boundaries between work and life outside of work. For decades researchers have been trying to understand this issue but we still have much to learn about it. With my dissertation, I aim to improve our understanding of... View Details

June 2017 (Revised December 2017)
Case

CJ E&M: KCON Goes Global

By: Elie Ofek and Michael Norris

In January of 2017, CJ Entertainment & Media (E&M) proudly announced that it will be holding its first ever KCON in Mexico City just two months later. CJ Group Chairman Jay Lee and Vice Chairwoman Miky Lee are pleased at the progress that KCON, a Korean-oriented music... View Details

Keywords: Music Entertainment; Cultural Entrepreneurship; Growth and Development Strategy; Food; Music Industry; Entertainment and Recreation Industry; Food and Beverage Industry

Citation

Educators

Purchase

Web

Technology & Operations Management Awards & Honors - Faculty & Research

"Privately-Owned Battery Storage - Reshaping the Way We Do Electricity" with Serguei Netessine. Christian Kaps : Awarded Second Place in the 2023 TIMES Best Working Paper Competition from the Technology, Innovation Management and... View Details

03 Dec 2014
What Do You Think?

Can the Brilliant Jerk Be Managed Effectively?

month's question elicited responses across the spectrum of recommended ways of managing them. At one extreme was Sherpa, who said, "Any sort of 'brilliant jerk" is simply another form of psychopath. Psychopaths have no place in... View Details

Keywords: by James Heskett

Profile

Ernesto Sterling

the garage and came back with a big box. He placed it on the grass and out rushed our first puppy, a golden labrador. What is the best thing about your hometown? I love its colonial downtown. It is very picturesque, full of bright,... View Details

15 Jun 2009
Research & Ideas

GM: What Went Wrong and What’s Next

and other GM executives placed a series of important bets on what American consumers wanted (different makes, models and prices; cars that were status symbols and identity holders as well as transportation sources) and they did so with... View Details

Keywords: by Staff; Auto

Profile

Tim Kluska

advice to prospective students, what would it be? It's natural to over-index on that voice inside your head questioning if you'll fit into a new and faraway place. But I assure you, there is a place for you at HBS. Don't be fooled into... View Details

08 Apr 2019
Sharpening Your Skills

The Life of Luxury and How to Sell It

maker better off emphasizing performance over luxury? Are luxury and sustainability mutually exclusive? And just what is the “new aspirational lifestyle?” Here is what they found. A Good Place to Start The ‘Luxury Prime’: How Luxury... View Details

Keywords: by Sean Silverthorne; Auto; Retail; Fashion

15 Dec 2023
News

Exploring Business Opportunities in Africa; Alumni Grapple with Plastic Waste Problem

Norwegian investment fund for developing countries which has committed 60 percent of its portfolio to sub-Saharan Africa. Fynn asked the panelists why they’re investing and building businesses in Africa; why they believe companies, investors and entrepreneurs should... View Details

Keywords: Margie Kelley

Portrait Project

Olga Sokolova

indeed: starting from a Barbie and MTV in my room to opportunities to travel to, and even study in, places which before had seemed so out of reach. It felt as if we were growing up together, my country and I, going through the same... View Details

Publications