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Show Results For
- All HBS Web
(2,530)
- People (3)
- News (249)
- Research (2,028)
- Events (13)
- Multimedia (4)
- Faculty Publications (963)
- 2023
- Working Paper
Targeting, Personalization, and Engagement in an Agricultural Advisory Service
By: Susan Athey, Shawn Cole, Shanjukta Nath and Jessica Zhu
ICT is increasingly used to deliver customized information in developing countries. We
examine whether individually targeting the timing of automated voice calls meaningfully
increases engagement in an agricultural advisory service. We define, estimate, and... View Details
Keywords: Developing Countries and Economies; Knowledge Dissemination; Customization and Personalization; Performance Effectiveness
Athey, Susan, Shawn Cole, Shanjukta Nath, and Jessica Zhu. "Targeting, Personalization, and Engagement in an Agricultural Advisory Service." Harvard Business School Working Paper, No. 24-006, August 2023.
- July 2011
- Teaching Note
Buro Happold (TN)
By: Robert G. Eccles and Erin McFee
Teaching Note for 409021. View Details
- April 2007
- Article
Wintel: Cooperation and Conflict
We study competitive interactions between Intel and Microsoft, two producers of complementary products. In a system of complements, like the PC, the value of the final product depends on how well the different components work together. This, in turn, depends on the... View Details
Keywords: Conflict and Resolution; Competition; Cooperation; Value; Performance Effectiveness; Research and Development; Motivation and Incentives; Investment; Price; Product Launch; Product
Casadesus-Masanell, Ramon, and David B. Yoffie. "Wintel: Cooperation and Conflict." Management Science 53, no. 4 (April 2007): pp. 584–598.
- 19 Dec 2005
- Research & Ideas
Public Education Goes to School
years, we've produced sixteen teaching cases, two conceptual notes, and a working paper. Q: The performance problems of U.S. public education are receiving growing attention. How are urban schools performing... View Details
- May 2011
- Article
Think Customers Hate Waiting? Not So Fast...
By: Ryan W. Buell and Michael I. Norton
Managers typically look for ways to reduce wait time to increase customer satisfaction. New research suggests there's a better approach: showing customers a representation of the effort, whether literal or not, being expended on their behalf while they wait. (The... View Details
Keywords: Customer Relationship Management; Service Delivery; Consumer Behavior; Performance Effectiveness; Customer Satisfaction
Buell, Ryan W., and Michael I. Norton. "Think Customers Hate Waiting? Not So Fast..." Harvard Business Review 89, no. 5 (May 2011).
- June 2018 (Revised June 2018)
- Teaching Note
Blake Sports Apparel and Switch Activewear: Bringing the Executive Team Together
By: Boris Groysberg, Tricia Gregg and Katherine Connolly Baden
Teaching Note for HBS No. 417-048. View Details
- January 27, 2010
- Article
Leadership with a Small 'l'
By: Richard Bohmer
What exactly do we mean by leadership in health care? Does it mean to take formal positions in senior leadership teams in hospitals, trusts, health boards, ministries of health, and professional societies-what might be termed leadership with a big "L?" Or does it mean... View Details
Keywords: Decision Choices and Conditions; Leadership; Service Delivery; Service Operations; Organizational Culture; Outcome or Result; Performance Effectiveness; Health Industry
Bohmer, Richard. "Leadership with a Small 'l'." BMJ: British Medical Journal (January 27, 2010): 340:c483.
- 25 Feb 2020
- News
Research Brief: May I Ask Your Advice?
implicit effort to not seem negative, but reserving that input has performance consequences later on,” Whillans says. “A better understanding of how advice-seeking closes those gaps would be a really powerful View Details
Keywords: Jen McFarland Flint
- 01 Dec 2015
- First Look
December 1, 2015
vary the sales force compensation scheme at an Asian enterprise that sells consumer durable goods. With variation generated by the experimental treatments, we model sales force performance to identify the View Details
Keywords: Sean Silverthorne
- 19 Mar 2006
- Research & Ideas
Do I Dare Say Something?
worked with, many employees suggested that (a) "openness to input from below" should become a key component of each leader's 360-degree performance evaluation and (b) a cut-off score be set for this component, such that those... View Details
Keywords: by Sarah Jane Gilbert
- 09 Jan 2006
- What Do You Think?
Should More Transparency Extend to Education for Management?
because they fail to account for the fact that management is less about writing and analyzing and more about getting things done!" What's the problem? Are grading methods broken? If so, what could be done to fix them? Or is any information about academic View Details
- 23 Feb 2015
- Research & Ideas
How to Break the Expert’s Curse
relatively actionable." The Upside-down Guitar Effect The next experiment explored how experts could experience the feeling of inexperience without the benefit of past documentation. Zhang hired 74 skillful right-handed guitarists to... View Details
- February 2008
- Case
Moët Hennessy España
By: Tiziana Casciaro, Vincent Dessain and Elena Corsi
Since being appointed CEO of Moët Hennessy España (MHE), the Spanish subsidiary of the wine & spirits business of Louis Vuitton Moet Hennessy (LVMH), the world's leading luxury products group, Ramiro Otano had overseen a spectacularly successful run at the company by... View Details
Keywords: Interpersonal Communication; Growth and Development Strategy; Management Practices and Processes; Organizational Culture; Performance Effectiveness; Groups and Teams; Food and Beverage Industry; Spain
Casciaro, Tiziana, Vincent Dessain, and Elena Corsi. "Moët Hennessy España." Harvard Business School Case 408-108, February 2008.
- August 2006 (Revised May 2007)
- Case
Management Levels at Staples (A): Company and Organization
By: David A. Garvin and Lynne Levesque
One of six cases that describe the roles and responsibilities of managers at each of the hierarchical levels of management within the U.S. Stores business unit of Staples, the world's largest office supply company. Together, the cases form a complete integrated... View Details
Keywords: Cost vs Benefits; Leadership; Management Practices and Processes; Managerial Roles; Operations; Performance Effectiveness; Strategic Planning; Perspective; Retail Industry
Garvin, David A., and Lynne Levesque. "Management Levels at Staples (A): Company and Organization." Harvard Business School Case 307-037, August 2006. (Revised May 2007.)
- January 2023 (Revised April 2024)
- Case
First to Fight? Culture, Tradition, and the United States Marine Corps (USMC)
By: Ranjay Gulati, Akhil Iyer and Joel Malkin
Over a history of more than 240 years, the United States Marine Corps has forged a distinct culture and institutional identity centered on its “warrior ethos.” In the wars of American history, Marines fought with uncommon valor, rising to international prominence for... View Details
Keywords: Change Management; Transformation; Talent and Talent Management; Government Administration; Management Practices and Processes; Management Systems; Organizational Change and Adaptation; Organizational Culture; Performance Effectiveness; United States
Gulati, Ranjay, Akhil Iyer, and Joel Malkin. "First to Fight? Culture, Tradition, and the United States Marine Corps (USMC)." Harvard Business School Case 423-051, January 2023. (Revised April 2024.)
- 27 Sep 2016
- First Look
September 27, 2016
a substantial anticipation effect that presents as a gradual decrease in operational performance beginning several months before the actual cohort turnover. We identify higher overall quality of nursing and... View Details
Keywords: Sean Silverthorne
- 2010
- Report
State of the Region Report 2010: The Top of Europe Recovering—Regional Lessons from a Global Crisis
By: Christian H.M. Ketels
The 2010 State of the Region Report, the seventh in this series of annual evaluations of competitiveness and cooperation across the Baltic Sea Region, takes the Region's economic temperature in the first year after the full onslaught of the global crisis. The focus of... View Details
- 03 Jan 2016
- Research & Ideas
NFL Black Monday: How Much Do Coaches Really Matter?
that perform poorly (suffering from the performance gap) and good teams that under-perform (suffering from the opportunity gap). In both cases, teams need quality coaches to improve their on-field... View Details
- Web
Transforming Health Care Delivery - Course Catalog
value delivery and innovation. For each of these approaches, the course will emphasize the importance of identifying improvement opportunities, implementing relevant changes, and measuring their effects on performance. Course Faculty The... View Details
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
commented that this mindset "leads to poor morale and burn out," as well as a loss of effective communication skills. Gerald Nanninga added that "it is destroying the art of pondering" and "by valuing work as a... View Details