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  • October 2015
  • Article

The Relational Nature of Leadership Identity Construction: How and When It Influences Perceived Leadership and Decision-Making

By: Lisa Marchiondo, Christopher G. Myers and Shirli Kopelman
This paper empirically tests leadership identity construction theory (DeRue & Ashford, 2010), conceptually framing claiming and granting leadership as a negotiated process that influences leadership perceptions and decision-making in interdependent contexts. In Study... View Details
Keywords: Identity Construction; Leadership Development; Identity
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  • 13 May 2020
  • Blog Post

Crisis Leadership with Nikhil Patel: The Critical Importance of Trust

immediately ahead. “I had to figure out how to set up isolation and quarantine sites for two to three thousand homeless people, sheltered and unsheltered,” he says. “I made epidemiological models to estimate the number View Details
Keywords: Nonprofit / Government; Social Enterprise
  • 27 Dec 2014
  • Working Paper Summaries

How Should We Pay for Health Care?

Keywords: by Michael E. Porter & Robert S. Kaplan; Health
  • June 2016
  • Teaching Note

HubSpot: Lower Churn through Greater CHI

By: Jill Avery, Asis Martinez Jerez and Thomas Steenburgh
HubSpot, a web marketing startup selling inbound marketing software to small- and medium-sized businesses, is under pressure from its venture capital partners to rapidly acquire new customers and to maintain a low level of customer churn. The B2B SaaS company is in the... View Details
Keywords: CRM; Customer Acquisition; Customer Retention; Churn Management; SaaS Business Models; Customer Lifetime Value; Venture Capital; Startup; Software; Monitoring And Control; Marketing; Customer Relationship Management; Marketing Strategy; Accounting; Technology Industry; United States
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  • 12 May 2025
  • News

Building in the Age of AI: Timeless Methods, Timely Tools

Led by HBS Senior Lecturer and AI venture capitalist Jeffrey Bussgang, this virtual program provides a briefing on the latest AI tools that cutting-edge entrepreneurs are using to accelerate the company-building process. In this program, you'll learn how "10x Founders"... View Details
  • 01 Feb 1999
  • News

Q&A: Camille Tang Yeh of the Asia-Pacific Research Office

include whether high-performance Asian companies can provide a business model for success in the region, the role of accounting infrastructure in transitional economies, restructuring diversified businesses... View Details
Keywords: Educational Support Services; Educational Services
  • April 2017
  • Case

China Hospitals Inc.: The Growth of Private Hospitals in China

By: Kevin Schulman, Xiao Yu and Ariel Hwang
This case examines the privatization of hospitals in China. China Hospitals, Inc. has become the largest for-profit hospital company in China, purchasing government owned hospitals in Tier 2 cities. The case profiles CEO Frank Hu. To build his company, he has to... View Details
Keywords: Privatization; For-Profit Firms; Growth and Development Strategy; Business Model; Health Industry; China
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  • 15 Aug 2019
  • Blog Post

Stan Chang: “A Guided Experience into the World of Entrepreneurship”

state-of-the-art enterprise B2B software utilizing SaaS business models inspired him to seek more. Going to HBS, with its start-up support system, would give Stan, “a guided experience into the world of... View Details
Keywords: Technology; Entrepreneurship
  • August 2018
  • Article

Creative Sparks or Paralysis Traps? The Effects of Contradictions on Creative Processing and Creative Products

By: Goran Calic and Sébastien Hélie
Paradoxes are an unavoidable part of work life. The unusualness of attempting to simultaneously satisfy contradictory imperatives can result in creative outcomes that simultaneously satisfy both imperatives by inducing search for, and selection of, novel and useful... View Details
Keywords: Creativity; Cognition and Thinking; Business or Company Management; Performance
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  • October 2019
  • Teaching Note

Google: To TVC or Not to TVC?

By: William R. Kerr and Carl Kreitzberg
A Teaching Note for the "Google: To TVC or Not to TVC?" case study (HBS#820-048). The case discusses recent controversies regarding how Google manages temporary help agency workers, workers supplied by vendors, and independent contractors ("TVCs"). Such TVCs reportedly... View Details
Keywords: Workforce; Independent Contractors; Talent Management; Silicon Valley; Google; Employee Attitude; Employee Compensation; Employee Engagement; Future Of Work; Innovation; Innovation And Strategy; Inequality; Talent Acquisition; Labor; Talent and Talent Management; Strategy; Technological Innovation; Employees; Attitudes; Innovation and Management; Human Resources; Information Technology Industry; United States; San Francisco
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  • December 2015
  • Article

Harnessing Productive Tensions in Hybrid Organizations: The Case of Work Integration Social Enterprises

By: Julie Battilana, Metin Sengul, Anne-Claire Pache and Jacob Model
We examine the factors that influence the social performance of hybrid organizations that pursue a social mission, and sustain their operations through commercial activities, by studying work integration social enterprises (WISEs). We argue that social imprinting and... View Details
Keywords: Hybrid Organizations; Social Enterprise; Social Entrepreneurship; Organizations; Performance Productivity
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  • July 2021
  • Article

Big Data for Social Benefits: Innovation as a Mediator of the Relationship between Big Data and Corporate Social Performance

By: Goran Calic and Maryam Ghasemaghaei
Over the last decade, the use big data in firms has seen a rapid increase. Whilst scholars have begun to unpack the relationship between big data utilisation and financial performance, significant uncertainty exists about the ethical uses of this new asset. Whether... View Details
Keywords: Analytics and Data Science; AI and Machine Learning; Performance Improvement; Organizational Change and Adaptation
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  • Web

Business at the Base of the Pyramid - Course Catalog

the base of the pyramid encompasses 5.0 of the 7.5 billion people in the world. In most nations, it accounts for the largest aggregate expenditure of the economy, yet continues... View Details
  • July 2020
  • Article

Who Should Select New Employees, Headquarters or the Unit Manager? Consequences of Centralizing Hiring at a Retail Chain

By: Carolyn Deller and Tatiana Sandino
We examine how changing the allocation of hiring decision rights in a multiunit organization affects employee-firm match quality, contingent on a unit’s circumstances. Our research site, a U.S. retail chain, switched from a decentralized hiring model (hiring by... View Details
Keywords: Control; Selection; Decentralization; Company Values; Retail Chains; Employees; Selection and Staffing; Local Range; Business Headquarters; Decision Making
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  • 01 Jun 1998
  • News

HBS Club of Ireland Puts Management Skills to Work

that small groups of alumni will continue to work with each of the three companies. Fitzgerald, who hopes that the weekend might offer a useful model for others interested in... View Details
  • Article

Valuing Time Over Money Predicts Happiness After a Major Life Transition: A Preregistered Longitudinal Study of Graduating Students

By: A.V. Whillans, Lucia Macchia and Elizabeth Dunn
How does prioritizing time or money shape major life decisions and subsequent well-being? In a preregistered longitudinal study of approximately 1000 graduating university students, respondents who valued time over money chose more intrinsically rewarding activities... View Details
Keywords: Time Use; Trade-offs; Career Decisions; Time Management; Money; Happiness; Values and Beliefs; Personal Development and Career
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  • 2000
  • Chapter

E-Business Models: Making Sense of the Internet Business Landscape

By: L. M. Applegate
Keywords: Business Model; Internet and the Web; Business Ventures; Internet and the Web
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    The Air War Versus The Ground Game: An Analysis of Multi-Channel Marketing in U.S. Presidential Elections

    This study jointly examines the effects of television advertising and field operations in U.S. presidential elections, with the former referred to as the “air war” and the latter as the “ground game.” Specifically, the study focuses on how different campaign... View Details
    • Web

    Impact of the New Medium - Edwin H. Land & Polaroid | Harvard Business School

    introduced the Polaroid Land Camera, Model 95, and Land Film, Type 40, to the public. Edwin Land stood at a precipice, wondering whether the significant investment and research in his new product would pay off. Land had wisely kept his... View Details
    • 01 Apr 1997
    • News

    Critical Information: MIS Monitors the Ever-Changing World of IT

    managerial model emerging out of these capabilities the "sense-and-respond" approach. He and HBS professor Stephen P. Bradley explore the implications of this paradigm shift in... View Details
    Keywords: Elaine Gottlieb