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Publications

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  • All HBS Web  (2,341)
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    • News  (380)
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  • All HBS Web  (2,341)
    • People  (3)
    • News  (380)
    • Research  (1,529)
    • Events  (11)
    • Multimedia  (13)
  • Faculty Publications  (820)
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  • 01 Mar 2010
  • News

Alumni Books

The Masters of Private Equity and Venture Capital: Management Lessons from the Pioneers of Private Investing by Robert A. Finkel (MBA ’89) with David Greising (McGraw-Hill) Ten investment and management... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Finance; Management, Scientific, and Technical Consulting Services; Professional Services
  • March 2003
  • Background Note

Monitoring the Health of Customer Relationships

By: Das Narayandas
Discusses the role of satisfaction and loyalty measurement in monitoring the health of customer relationships. View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Demand and Consumers; Measurement and Metrics; Business and Stakeholder Relations
Citation
Educators
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Narayandas, Das. "Monitoring the Health of Customer Relationships." Harvard Business School Background Note 503-081, March 2003.
  • 06 Feb 2018
  • First Look

First Look at New Research and Ideas: February 6, 2018

it is urgent. What does it mean to make capitalism a subject of historical inquiry? What is its potential across multiple disciplines, alongside different methodologies, and in a range of geographic and chronological settings? And how... View Details
  • Profile

Chao Zeng

to become a general manager for a global business; all the learning at HBS is linked to that goal in three ways. First, the case method allows us to learn from real people and actual practices – I like to pretend I’m the protagonist and... View Details
Keywords: Manufacturing/Energy; Financial Services
  • Profile

Abena Nyantekyi-Owusu

Born and raised in Ghana, Abena Nyantekyi-Owusu saw “the impact that business and the private sector have on developing nations.” After graduating from Ashesi University College, she pursued a dynamic career at General Electric where she fulfilled View Details
  • Web

Security & Privacy | Information Technology

people, you need to be extremely careful regarding what tools you use. Password Managers A password manager can help you juggle the need to have unique complex passwords at every site. Working Remotely?... View Details
  • 01 Jun 2016
  • News

Taking Care of Business

adapted and changed its model since launching in 2010, first crowning a single winner, then introducing multiple business tracks, and finally opting for three categories—most innovative, greatest impact, and best investment. New this... View Details
Keywords: Julia Hanna
  • 04 Sep 2013
  • News

From HBO to HBS

affiliate in Hawaii couldn't pick it up," he recalls. "We shipped them tapes of the programming. "Fast-forward to today, HBO has multiple networks with over 100 million subscribers worldwide, only 40 million of whom are in the United... View Details
Keywords: Hanna, Julia; HBSO; HBS; faculty; Arts, Entertainment; Colleges, Universities, and Professional Schools; Educational Services
  • 10 Apr 2023
  • Blog Post

Creating Emerging Markets Sustainability Series - Innovations to Address the Global Water Crisis

discussed the enormous gap between our current situation and the UN SDG goal at a press conference, articulating how “there will definitely be a global crisis” if stakeholders do not act swiftly to address water scarcity. Agriculture... View Details
  • 01 Dec 2022
  • News

Ink: Comfort in Discomfort

creativity and flexibility, sparking innovation. The book is based on 25 years of research. (Smith began hers at HBS and is now a professor of management at the University of Delaware’s Lerner College of Business and Economics; Lewis is a... View Details
  • 03 Dec 2024
  • News

From One to Many

actions to shift team behavior. “While traditional companies struggle with siloed organizations and slow decision-making, the most disruptive companies are being built by founder teams that have teamship behaviors born into their everyday practices,” writes Ferrazzi,... View Details
  • August 2021
  • Supplement

Danone S.A.: Becoming a Mission-Driven Company (C)

By: Benjamin C. Esty and Emilie Billaud
Describes the events that took place in the first year after Danone became France’s first “entreprise à mission” (mission-driven company). View Details
Keywords: Business and Stakeholder Relations; Corporate Governance; Leadership; Corporate Social Responsibility and Impact; Mission and Purpose; Environmental Sustainability; Goals and Objectives; Consumer Products Industry; Food and Beverage Industry; France; Europe
Citation
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Related
Esty, Benjamin C., and Emilie Billaud. "Danone S.A.: Becoming a Mission-Driven Company (C)." Harvard Business School Supplement 722-356, August 2021.
  • August 2021
  • Supplement

Danone S.A.: Becoming a Mission-Driven Company (B)

By: Benjamin C. Esty and Emilie Billaud
Describes the events that took place in the first six months after Danone became France’s first “entreprise à mission” (mission-driven company). View Details
Keywords: Business and Stakeholder Relations; Corporate Governance; Leadership; Corporate Social Responsibility and Impact; Mission and Purpose; Environmental Sustainability; Goals and Objectives; Consumer Products Industry; Food and Beverage Industry; France; Europe
Citation
Purchase
Related
Esty, Benjamin C., and Emilie Billaud. "Danone S.A.: Becoming a Mission-Driven Company (B)." Harvard Business School Supplement 722-355, August 2021.
  • Web

Challenges and Opportunities in the Restaurant Industry - Course Catalog

(Barcelona Wine Bar and bartaco). He is currently a board member of US Foods and multiple privately-owned restaurant groups. Click here for a sample syllabus for this course Course Overview Uniquely within the HBS EC curriculum, this... View Details
  • Web

About IT: IT Planning and Service Delivery Team Profile | Information Technology

functions—service delivery and strategic portfolio planning. On one side, the team drives the tools and processes that empower HBS IT to deliver seamless, high-impact services to the broader HBS community. On the other, they lead the charge in planning and governance,... View Details
  • 29 Jan 2008
  • First Look

First Look: January 29, 2008

Author:Andrew A. King Periodical:The Academy of Management Review 32, no. 3 (July 2007): 889-900 Abstract Theory suggests that when transaction costs are low, corporations and stakeholders can minimize... View Details
Keywords: Martha Lagace
  • January 2009
  • Supplement

The Tip of the Iceberg: JP Morgan Chase and Bear Stearns (B1)

By: Clayton S. Rose, Daniel Baird Bergstresser and David Lane
Bear Stearns & Co burned through nearly all of its $18 billion in cash reserves during the week of March 10, 2008, and an unprecedented provision of liquidity support from the Federal Reserve on Friday March 13 was insufficient to reverse the decline in Bear's... View Details
Keywords: Economic Slowdown and Stagnation; Capital; Financial Liquidity; Banks and Banking; Governance; Crisis Management; Failure; Business and Stakeholder Relations; Balance and Stability; Valuation; New York (state, US)
Citation
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Related
Rose, Clayton S., Daniel Baird Bergstresser, and David Lane. "The Tip of the Iceberg: JP Morgan Chase and Bear Stearns (B1)." Harvard Business School Supplement 309-070, January 2009.
  • 16 Jun 2023
  • Blog Post

Improve Decision-Making in Hiring: Common Pitfalls and How to Avoid Them

that are compatible with Zoom backgrounds, could be sharing living space with limited private quiet areas, or managing multiple responsibilities including child or elder care. None of these factors impact... View Details
Keywords: All Industries
  • Profile

Alika Phipps

great way to learn about industry,” Alika says, “at a time when I wasn’t quite sure what I wanted to do. The internship opened doors and gave me a glimpse of multiple opportunities.” Specific reasons for general View Details
  • 22 Aug 2018
  • Blog Post

MBA Students Reflect on Their Summer Internships

knew that I wanted a different experience for my summer and looked at multiple leadership development programs. One stood out: Marriott’s Management Acceleration Program.” Reimagining Fashion For The Good Of... View Details
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