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Show Results For
- All HBS Web
(10,283)
- People (50)
- News (2,200)
- Research (5,157)
- Events (80)
- Multimedia (242)
- Faculty Publications (3,673)
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- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
a direct effect on retention of existing clients and can have a significant impact on acquiring new business. The result is that satisfaction is based on how well an institution meets and exceeds a customer's expectations in every... View Details
- 01 Dec 2014
- News
Five Degrees of Doriot
LIFE VEST: A soldier displays a piece of shrapnel that lodged in his armored vest during frontline action in Korea on March 30, 1952. The impact knocked him to the ground, but the vest, reinforced with Doriot’s “Doron,” was credited with... View Details
- 01 Sep 2013
- News
Passion & Purpose
who aspire to have an impact on business and society. Joanna M. Jacobson, MBA 1987 Cofounder and Managing Partner, Strategic Grant Partners Boston, Massachusetts Joanna M. Jacobson “A fulfilling career doesn't always follow a straight... View Details
- 18 May 2011
- News
Man with a Plan
News (February, 13, 2011). Therein lies the broad impact of his “Yella Fella” TV ads, in which Rane stars as the yellow-clad cowboy who saves the West from rotting wood with his pressure-treated pine, known as YellaWood. “They'll probably... View Details
- 01 Mar 2010
- News
Rwanda Provides Students with Hands-On Learning
cultures of NGOs. And they have to worry about ensuring that their impact will really continue after they leave.” At the end of the two-week program, the HBS students were invited to meet with Rwandan President Paul Kagame for a... View Details
- 01 Feb 2000
- News
Financial Services 24/7
a routine part of most people's lives, there is no doubt that technology - especially Internet technology - is having a huge impact on the financial services industry. With much hype and headlines, Web trading has revolutionized the... View Details
Keywords: Susan Young
- 21 Nov 2017
- News
Alumni Peer into the Future of Energy
I went to business school without having taken any business courses previously. So, for me, the two courses that had the most impact were Large-Scale Investment with Ben Esty, and Entrepreneurial Finance with Bill Sahlman. I think every... View Details
- 10 Mar 2017
- News
The Business of Lego Batman
own, obviously, the rights to the brand, the Lego brand. And it's going to impact them in a very, very big way. This is not a subbrand. This is not a Ninjago movie, or a Bionicle movie, or Chima movie. What I asked them for The Lego Movie... View Details
- 01 Sep 2013
- News
Who Are We?
consequences over the next 10 or 20 years. We keep that long-term impact in mind as we explore new technology investments for our network." They both note a shift taking place as more nontraditional hires, like themselves, replace... View Details
- 01 Sep 2018
- News
Research Brief: Where Top-Down Tops Out
recent study, “The Impact of CEOs in the Public Sector: Evidence from the English NHS,” Associate Professor Raffaella Sadun and her coauthors conclude that a singular leader is far less effective in these large and complex public... View Details
Keywords: Jennifer Myers
- 15 Dec 2015
- News
The Year in Ideas 2015
products—and more likely to indulge in treats. Why? “You did something good for the environment,” Karmarkar says, “so you can have a cookie.” It was easy to believe Bill Gates in 2012 when he predicted that Sal Khan’s (MBA 2003) 2006 startup, Khan Academy, would have... View Details
- 19 Jul 2013
- News
All in Good Time
Andrea Silbert Financial analyst. Grassroots organizer. Social entrepreneur. Candidate for political office. These are just a few of the titles held by Andrea Silbert (MBA 1991 / MPA 1992) over the years. Now president of the Boston-based Eos Foundation, a... View Details
- 18 Nov 2011
- News
A Gift to Honor Professor Arthur Segel
- 25 Jul 2024
- News
Mentorship Program in Singapore is Still Lighting the Way to Success
Clubs News Clubs News It’s been a decade since the HBS Club of Singapore (HBSCS) launched its signature Mentorship Program, aimed at helping local university and trade school students to prepare for life after graduation, both personally and professionally. The program... View Details
Keywords: Margie Kelley
- 01 Dec 2009
- News
Alumni Books
The Differentiated Workforce: Transforming Talent into Strategic Impact by Brian E. Becker, Mark A. Huselid, and Richard W. Beatty (MBA ’81) (Harvard Business Press) Many companies spend too much time and money on low performers while... View Details
- 01 Aug 2002
- News
HBS Alumni Association Board of Directors: President's Report
we worked on. The Alumni Communications Committee, under the able guidance of Paul Stewart (MBA '87), reached out to a sampling of alumni in order to better define existing market segments and their needs. The committee's work will inform future outreach efforts and... View Details
- 01 Jun 2005
- News
Marked Managers
with a very different set of competencies, connections, and ways of thinking about management. You need to look beyond functional areas and try to discern companies’ managerial practices and patterns, as well as how they are viewed by others in their industry. That can... View Details
- 01 Jun 2024
- News
The Exchange: Chance Encounters
very short distances—here, I really mean short distances of 20 meters—can impact technology-adoption decisions, I’ve been examining how the virtual space can substitute for the physical space, by looking at tech adoption at Stack... View Details
Keywords: Jen McFarland Flint
- 01 Sep 2011
- News
HBS Moves Ahead with Curriculum Innovations
simply the development of useful skills, takes time. You don’t form identity overnight. That’s why, even as the world moves to all these other approaches, we remain convinced that a two-year immersive experience is the only way to create a transformational educational... View Details
- 09 Feb 2017
- News
Turning Disorder into Opportunity
success of the venture. Fieldhouse says HBS professors constantly challenged him and his classmates to think big and consider the impact of their actions. “I clearly remember the lectures from Michael Tushman about leading organizational... View Details
Keywords: Jennifer Myers