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  • February 2003 (Revised May 2004)
  • Case

ENSR International

What is the best way to "sell" consulting services? Should the firm focus on key accounts? Should it have dedicated salespeople? How should the firm account for "selling" activities in its compensation plan? ENSR is an environmental consulting firm located in Westford,... View Details
Keywords: Sales; Consulting Industry; Massachusetts
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Godes, David B. "ENSR International." Harvard Business School Case 503-075, February 2003. (Revised May 2004.)
  • 22 Jun 2018
  • News

Harvard Business School Welcomes Dwyane Wade As Executive Fellow

  • 2025
  • Working Paper

Corporate Actions as Moral Issues

By: Zwetelina Iliewa, Elisabeth Kempf and Oliver Spalt
We examine nonpecuniary preferences across a broad set of corporate actions using a representative sample of the U.S. population. Our core findings, based on large-scale online surveys, are that (i) self-reported nonpecuniary concerns are large both for stock market... View Details
Keywords: Public Opinion; Corporate Social Responsibility and Impact; Moral Sensibility
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Iliewa, Zwetelina, Elisabeth Kempf, and Oliver Spalt. "Corporate Actions as Moral Issues." NBER Working Paper Series, No. 33749, May 2025.
  • 2023
  • Working Paper

The Limits of Algorithmic Measures of Race in Studies of Outcome Disparities

By: David S. Scharfstein and Sergey Chernenko
We show that the use of algorithms to predict race has significant limitations in measuring and understanding the sources of racial disparities in finance, economics, and other contexts. First, we derive theoretically the direction and magnitude of measurement bias in... View Details
Keywords: Racial Disparity; Paycheck Protection Program; Measurement Error; AI and Machine Learning; Race; Measurement and Metrics; Equality and Inequality; Prejudice and Bias; Forecasting and Prediction; Outcome or Result
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Scharfstein, David S., and Sergey Chernenko. "The Limits of Algorithmic Measures of Race in Studies of Outcome Disparities." Working Paper, April 2023.
  • 23 Jun 2022
  • News

The C-Suite Skills That Matter Most

    Greater Good

    Marketing has a greater purpose, and marketers, a higher calling, than simply selling more widgets, according to John Quelch and Katherine Jocz. In Greater Good, the authors contend that marketing performs an essential societal function--and... View Details
    • 2018
    • Working Paper

    Full Substitutability

    By: John William Hatfield, Scott Duke Kominers, Alexandru Nichifor, Michael Ostrovsky and Alexander Westkamp
    Various forms of substitutability are essential for establishing the existence of equilibria and other useful properties in diverse settings such as matching, auctions, and exchange economies with indivisible goods. We extend earlier models’ definitions of... View Details
    Keywords: Substitutability; Mathematical Methods; Auctions; Market Design
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    Hatfield, John William, Scott Duke Kominers, Alexandru Nichifor, Michael Ostrovsky, and Alexander Westkamp. "Full Substitutability." Harvard Business School Working Paper, No. 19-016.
    • November 2005 (Revised August 2007)
    • Case

    ConAgra Foods: The Next Chapter

    By: Ray A. Goldberg and Mary L. Shelman
    In 2005, CEO Bruce Rohde has almost completed the integration of ConAgra Foods' collection of 90 independent operating companies into a focused, value-added firm and was beginning to think about his successor. ConAgra had become the second largest food company and No.... View Details
    Keywords: Change Management; Corporate Strategy; Leading Change; Management Succession; Strategic Planning; Brands and Branding; Food; Agribusiness; Product Marketing; Management Teams; Transformation; Customer Focus and Relationships; Food and Beverage Industry; Food and Beverage Industry; United States
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    Goldberg, Ray A., and Mary L. Shelman. "ConAgra Foods: The Next Chapter." Harvard Business School Case 906-409, November 2005. (Revised August 2007.)
    • 01 Aug 2023
    • What Do You Think?

    As Leaders, Why Do We Continue to Reward A, While Hoping for B?

    column How Are Middle Managers Falling Down Most Often on Employee Inclusion? Middle managers are not devoting the thought and effort that employee inclusion requires. But who’s responsible, middle managers... View Details
    Keywords: by James Heskett
    • August 2019 (Revised March 2022)
    • Case

    Family Matters: Governance at the Zamil Group

    By: Christina R. Wing, Suraj Srinivasan and Esel Çekin
    This case focuses on a large Saudi Arabian industrial conglomerate and family business Zamil Group’s corporate and family governance journey. The 12 sons of the founder led and grew the group successfully after taking over from their father in 1961. The secret to their... View Details
    Keywords: Middle East; Family Ownership; Family-owned Business; Saudi Arabia; Family Business; Governance; Organizational Structure; Values and Beliefs; Steel Industry; Industrial Products Industry; Middle East; Saudi Arabia; Bahrain
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    Wing, Christina R., Suraj Srinivasan, and Esel Çekin. "Family Matters: Governance at the Zamil Group." Harvard Business School Case 620-009, August 2019. (Revised March 2022.)
    • November 2019
    • Article

    Full Substitutability

    By: John William Hatfield, Scott Duke Kominers, Alexandru Nichifor, Michael Ostrovsky and Alexander Westkamp
    Various forms of substitutability are essential for establishing the existence of equilibria and other useful properties in diverse settings such as matching, auctions, and exchange economies with indivisible goods. We extend earlier models’ definitions of... View Details
    Keywords: Substitutability; Mathematical Methods; Auctions; Market Design
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    Hatfield, John William, Scott Duke Kominers, Alexandru Nichifor, Michael Ostrovsky, and Alexander Westkamp. "Full Substitutability." Theoretical Economics 14, no. 4 (November 2019): 1535–1590.
    • Research Summary

    When Should Control Be Shared?

    The right to participate in control is one of the primary instruments for protecting stakeholder interests in a firm. A basic question is how control should be allocated across a firm's various stakeholders, including investors, employees, customers, and suppliers.... View Details
    • Program

    Leading in the Digital Era

    leadership approach, behaviors, and capabilities to enable your organization to become digitally mature Lead and build a culture of collaboration, empowerment, and View Details
    • September 2009 (Revised December 2010)
    • Case

    Western Union: Our World, Our Family®

    By: Christopher Marquis
    In 2006, Western Union spun-off from its former parent, First Data Corporation, and began the process of defining itself as a stand-alone organization. Part of that effort was the creation of a strategic corporate social responsibility program called Our World, Our... View Details
    Keywords: Business Model; Corporate Social Responsibility and Impact; Programs; Business and Stakeholder Relations; Alignment; Value
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    Marquis, Christopher. "Western Union: Our World, Our Family®." Harvard Business School Case 410-050, September 2009. (Revised December 2010.)
    • April 2012 (Revised June 2014)
    • Case

    Capitalizing for the Future: HSBC in 2010

    By: Anette Mikes and Dominique Hamel
    Following the financial crisis of 2007/2008, HSBC CEO Michael Geoghegan saw a fundamental change in global opportunities and risks. With increasing regulation and fierce competition between banks, the Western hemisphere was going to be a tougher place to do business.... View Details
    Keywords: Accounting; Competitive Strategy; Control Systems; Finance; Financial Crisis; Banks and Banking; Emerging Markets; Risk Management; Business Strategy; Banking Industry
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    Mikes, Anette, and Dominique Hamel. "Capitalizing for the Future: HSBC in 2010." Harvard Business School Case 112-097, April 2012. (Revised June 2014.)
    • June 2019 (Revised July 2019)
    • Case

    Building a Meritocracy at Alghanim Industries

    By: Paul M. Healy, Susanna Gallani and Esel Çekin
    Building on his father’s legacy, Omar Alghanim (MBA 2002) had been working on strengthening a performance-driven culture based on meritocracy in the family business, Alghanim Industries. The task had been particularly challenging because of traditional Middle East... View Details
    Keywords: Meritocracy; Social Norms; Family Business; Organizational Culture; Performance; Diversity; Organizational Change and Adaptation; Middle East; Kuwait
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    Healy, Paul M., Susanna Gallani, and Esel Çekin. "Building a Meritocracy at Alghanim Industries." Harvard Business School Case 119-019, June 2019. (Revised July 2019.)
    • December 2022 (Revised May 2024)
    • Background Note

    Brief Note on Staggered Boards

    By: Lynn S. Paine and Will Hurwitz
    This background note discusses the evolution, use, and prevalence of staggered boards. By comparison with unitary boards whose members are all elected annually for one-year terms, staggered boards are divided into subsets of directors, with one subset up for election... View Details
    Keywords: Corporate Governance; Governing and Advisory Boards; Business History; Trends; Decision Choices and Conditions; United States
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    Paine, Lynn S., and Will Hurwitz. "Brief Note on Staggered Boards." Harvard Business School Background Note 323-040, December 2022. (Revised May 2024.)
    • 15 Sep 2021
    • News

    Answer to U.S. Labor Shortage? ‘Hidden’ Workforce

    • 02 Nov 2016
    • HBS Seminar

    Antoinette Schoar, MIT Sloan School of Management

    • 2020
    • Working Paper

    Draw Near to Go Far: The Role of Convergence in Capitalizing on Exploration

    By: Carolyn Fu
    Organizations are often advised to engage heavily in exploration in order to succeed – to cast a wide net for diverse solutions that are superior to what they currently exploit. However, what is the organization to do when the fruits of its exploration are inconsistent... View Details
    Keywords: Problems and Challenges; Learning; Knowledge Acquisition; Decision Choices and Conditions
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    Fu, Carolyn. "Draw Near to Go Far: The Role of Convergence in Capitalizing on Exploration." Working Paper, April 2020.
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