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  • 09 Apr 2014
  • Research & Ideas

A Playbook for Small-Business Job Creation

Rather than depend on credit scores, the company uses its own algorithm to analyze data including bank transactions, sales, and customer reviews. Potential borrowers fill out applications online, automatic decisions are made in a matter... View Details
Keywords: by Carmen Nobel; Financial Services; Financial Services
  • 21 Feb 2017
  • First Look

First Look at New Research: February 21

Art Museum By: Lund, Ragnar, and Stephen A. Greyser Abstract—This paper examines cultural sponsorship from a partnership perspective. It studies the collaboration between two international institutions, a bank and a museum, and their value co-creation with View Details
Keywords: Carmen Nobel
  • 19 Mar 2006
  • Research & Ideas

Do I Dare Say Something?

fairly radical change in this company, where technical excellence was seen as the primary basis for promotion. Although senior management did not act on this suggestion, which would have been, admittedly, very difficult in their... View Details
Keywords: by Sarah Jane Gilbert
  • 18 Mar 2001
  • Research & Ideas

Want to Be an Entrepreneur? [Part I]

role (himself MBA '75, PhD '82, he is D'Arbeloff MBA Class of 1955 professor of business administration and cochair of the school's entrepreneurship and service management unit), he pointed out that none of these ideas was a business.... View Details
Keywords: by John S. Rosenberg
  • 10 Nov 2015
  • First Look

November 10, 2015

employee at Google's London office, Markus Berger, was thinking whether he should quit his job and go after his dream of becoming an entrepreneur. Berger's idea was to create Dinr, a company that would offer an upscale food ingredient delivery View Details
Keywords: Sean Silverthorne
  • 18 May 2010
  • First Look

First Look: May 18

role of the American Economic Association (AEA) in the market and focuses in particular on two mechanisms adopted in recent years at the suggestion of our committee. First, job market applicants now have a signaling service to send an... View Details
Keywords: Martha Lagace
  • 16 Jul 2013
  • First Look

First Look: July 16

resource-management issues, the author argues, water, electricity, and transit deserve the greatest focus. Every other service a competitive city provides-functional housing, schools, hospitals, stores, police and fire departments,... View Details
Keywords: Anna Secino
  • 08 May 2018
  • First Look

First Look at New Research and Ideas, May 8, 2018

Medicare cannot directly monitor HAI rates and instead relies on providers accurately self-reporting HAIs in claims to correctly assess penalties. Consequently, the incentives for providers to improve service quality may disappear if... View Details
Keywords: Sean Silverthorne
  • 31 Aug 2010
  • First Look

First Look: August 31

interpersonal team diversity. Using detailed project—and individual-level data from an Indian software services firm, we find that the interaction of task change with intrapersonal diversity is related to improved project performance,... View Details
Keywords: Sean Silverthorne
  • 03 Apr 2018
  • First Look

New Research and Ideas, April 3, 2018

they will be as busy in the future as they are today increased the likelihood that customers would both open the email and click a link to purchase various services. In sum, making the future feel as busy as the present encourages... View Details
Keywords: Sean Silverthorne
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

and complementary effects across channels to provide sales forecasting, promotion planning, and customer relationship management guidance to multichannel managers. We investigate three contingencies in a sales analysis of a leading U.S.... View Details
Keywords: Martha Lagace
  • 14 Feb 2017
  • First Look

First Look at New Research: February 14

growing rapidly in importance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52240 forthcoming Management Science Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R.... View Details
Keywords: Sean Silverthorne
  • 20 Dec 2016
  • First Look

December 20, 2016

managers a way to illustrate the cause-effect relationship between company goals and the overall business strategy. Using an internal value chain model, we discuss how the balanced scorecard can support and enable customer management,... View Details
Keywords: Carmen Nobel
  • 20 Feb 2007
  • First Look

First Look: February 20, 2007

in Executive Education in Business Marketing Author:Das Narayandas Periodical:Journal of Business-to-Business Marketing 14, no. 1 (2007) Abstract Business marketers in the 21st century are grappling with the harsh, tough demands of a consolidated View Details
Keywords: Martha Lagace
  • 06 Aug 2014
  • Research & Ideas

Climbing Down from the Ivory Tower

police to protect the citizens. Olstrom dubbed the phenomenon "co-production." Since then, it has become common for organizations to treat consumers as production partners. Many high-tech firms hire existing customers to beta-test early... View Details
Keywords: by Carmen Nobel; Education; Health
  • 10 Jun 2014
  • First Look

First Look: June 10

to 67.5% of standard. Customers who observed employees engaged in labor perceived greater effort, appreciated that effort, and valued the service more. Employees who observed View Details
Keywords: Sean Silverthorne
  • 05 Mar 2013
  • First Look

First Look: March 5

  PublicationsHow to Identify the Best Customers for Your Business Authors:Cespedes, Frank V., James P. Dougherty, and Ben S. Skinner III Publication:MIT Sloan Management Review Abstract How can businesses achieve profitable growth so... View Details
Keywords: Sean Silverthorne
  • 22 Jan 2019
  • First Look

New Research and Ideas, January 22, 2019

institutions? The answer, the authors argue, is yes. The key lies in market-creating innovations: products and services that speak to unmet local needs, create local jobs, and scale up quickly. Examples include MicroEnsure, which has made... View Details
Keywords: Dina Gerdeman
  • 13 Jul 2010
  • First Look

First Look: July 13

initially? Purchase this case:http://cb.hbsp.harvard.edu/cb/product/810096-PDF-ENG Supply Chain Partners: Virginia Mason and Owens & Minor (A) (Abridged) V.G. Narayanan and Lisa BremHarvard Business School Case 110-063 Owens & Minor (O&M) performed lean... View Details
Keywords: Martha Lagace
  • 29 May 2001
  • Research & Ideas

Race Does Matter in Mentoring

reputation for being an excellent performer, and he gained the cooperation, respect, and sometimes the friendship of whites who were initially either resistant or hesitant to work with him. After seven years as an engineer, Williams... View Details
Keywords: by David A. Thomas

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