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Show Results For
- All HBS Web
(2,486)
- People (2)
- News (547)
- Research (1,700)
- Events (3)
- Multimedia (9)
- Faculty Publications (945)
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
contest. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54708 June 2018 Management Science Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged By: Lee, Clarence, Elie Ofek, and Thomas... View Details
Keywords: Dina Gerdeman
- Web
Strategic Plan | Information Technology
who make a difference in the world. Our Vision IT is a nimble, innovative, and strategic partner, helping to distinguish HBS as the world‘s leader in business education. Strategic Priorities 1. Excel in Service Delivery We strike a... View Details
- Web
Departments | Employment
Services, and Curriculum Services) Business Operations Executive Office Information Management Services ( Analytics, Taxonomy, Search, Data Management) Information Products Team (Working Knowledge, eBaker, Baker Library|Bloomberg Center... View Details
- 14 Nov 2006
- First Look
First Look: November 14, 2006
Abstract For manufacturers, customers are the open wallets at the end of the supply chain. But for most service businesses, they are key inputs to the production process. View Details
Keywords: Sean Silverthorne
- 18 Oct 2018
- Research & Ideas
How to Use Free Shipping as a Competitive Weapon
service through which Zalora customers could purchase an annual membership to receive free shipping, similar to the Amazon Prime model. "Our research implies that it is very difficult for the average... View Details
- 01 Sep 2008
- News
Alumni Books
while witnessing the end of the studio system, the development of indepen-dent production, and the rise and fall of some of Hollywood’s most gifted (and notorious) cultural icons. Satisfied Customers Tell Three Friends, Angry View Details
- 05 Oct 2010
- First Look
First Look: October 5, 2010
Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole DeHoratius, and Ananth Raman Abstract To set service levels, firms must understand how changes in service affect View Details
Keywords: Sean Silverthorne
- 29 Sep 2020
- Blog Post
New Life for Old Tech: Startup Provides Network Security Solutions for Obsolete Devices
companies for a sale, and customers are going to be more skeptical, wondering who is selling snake oil and who is providing a service that will actually make their lives easier,” she said. “Trying to shine... View Details
Jodi Gernon
I leverage my 30+ years of experience launching and scaling startups to help startup founders and CEOs succeed. This includes helping early stage founders think about how complete customer discovery, build an MVP and develop their... View Details
- 01 Jun 2015
- News
Alumni and Faculty Books for June 2015
High-Profit Strategies in the Age of Techno Service by John A. Goodman (MBA 1971) (AMACOM) These days businesses have more opportunities to enhance the customer experience than ever before. Goodman explains... View Details
- 01 Sep 2005
- News
Business Plan Contest Has Many Winners
fashionable and custom-fitted bras to fuller-sized customers and the 85 percent of women who wear the wrong size. In the social enterprise track, the winner was India Info Village, a team featuring Rita Singh (MBA ’05) and several other... View Details
- 21 Jul 2023
- Blog Post
Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow
historically distressed communities nationwide. He later served as an HBS Rock Center for Entrepreneurship Summer Fellow, working to address the labor shortage within the restaurant industry, developing service models to protect and... View Details
Keywords: Nonprofit / Government
- 18 Oct 2016
- First Look
October 18, 2016
innovation from a game of chance to one in which they develop products and services that customers want to buy and are willing to purchase at a premium price. How do companies know how to grow? How can they... View Details
Keywords: Sean Silverthorne
- Fast Answer
India - Industry specific research
manufacturers. Automotive Advisory Service Ernst & Young's India... View Details
- 01 Jun 1998
- News
Renewing Baker: Tom Michalak, Executive Director of Baker Library
information broadly, I believe we're seeing a marriage of electronic and print media, wherein each medium has a complementary and important role. What are some interesting uses of technology at Baker Library? We are using information technology in almost every aspect... View Details
- 01 Jun 2022
- News
Vision: Into the Breach
big and so easy to find, it’s almost a miracle they haven’t been breached yet,” says Iram (above, left), a former captain in Israeli military intelligence who established the risk, compliance, and advisory services firm K2 Intelligence... View Details
Keywords: Alexander Gelfand
- 26 Jan 2016
- First Look
January 26, 2016
service excellence, the case provides an insurance context in which to explore the link between customer satisfaction and competitive performance, and it challenges the students to ponder the extent of the... View Details
Keywords: Sean Silverthorne
- 01 Dec 2017
- News
Case Study: The Doctor Deficit
market for medical services there is almost no risk of being swept by “winner takes all.” Every regional market will have to be sold individually, so there is ample time to build up the business. The real challenge will be getting... View Details
Keywords: April White
- 07 May 2013
- First Look
First Look: May 7
and the concentration of the certification industry. We also analyze the possibility that certifiers opt for a quick turnaround time at the expense of a lower accuracy. Finally, we investigate the opportunity of regulating transparency. Working Papers How Do View Details
Keywords: Carmen Nobel
- 22 Jul 2024
- News
Viral Marketing’s Early Muse
Illustration by John Weber In 2008, Canadian musician Dave Carroll saw United Airlines employees manhandling his $3,500 Taylor guitar on the tarmac in Chicago. When he arrived at his destination, the guitar was in pieces. Carroll contacted United View Details