Publications

Read Now

October 2012
Case

Global Diversity and Inclusion at Royal Dutch Shell (A)

By: Sandra J. Sucher and Elena Corsi

Royal Dutch Shell has been among the early players to implement diversity and inclusion policies in the 1990s, first in the U.S. and then globally. In May 2009, Peter Voser, CFO and soon-to-be CEO, wants to adjust the company's business, headcount, and cost levels to... View Details

Keywords: Organizational Change and Adaptation; Managerial Roles; Restructuring; Resignation and Termination; Diversity; Financial Crisis; Energy Industry; Netherlands

12 Oct 2022
Research & Ideas

When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb

consequence of the “scapegoating” that can happen whenever a crisis gets blamed on a particular group. The most troubling aspect of the phenomenon, Luca says, is that the discrimination could have to some extent been avoided if the... View Details

Keywords: by Pamela Reynolds; Technology; Travel

14 Dec 2020
Working Paper Summaries

Nonprofit Boards: It is Time to Lift Your Gaze and See the System

Keywords: by Shamal Dass, Kristy Muir, and V. Kasturi Rangan

January 2004 (Revised May 2008)
Case

Johnson & Johnson's Corporate Credo

By: Thomas R. Piper

No corporate credo is better known than that of Johnson & Johnson. Describes the history of the credo, including the credo challenge initiated by the CEO, James Burke, in 1975 and the role the credo played during the Tylenol poisoning crisis. View Details

Keywords: History; Mission and Purpose; Goals and Objectives; Corporate Accountability; Reputation; Crisis Management; Corporate Governance; Management Teams

05 Nov 2021
Op-Ed

Is the Business World Finally Ready for the Wisdom of Shibusawa?

Eiichi Shibusawa continues to gain influence in Japan—even though he died almost a century ago. Japan’s government announced earlier this year that the 19th century business leader would be the face on 10,000 yen ($90) bank notes—the highest value denomination in... View Details

Keywords: by Geoffrey Jones and Rei Morimoto; Financial Services; Retail

Web

Effects of Climate Change - Business & Environment

Confronting Climate Change Effects of Climate Change The time to drive innovation is now The Climate Crisis is Here Climate change is affecting many economic sectors: The time to drive innovation is now Altering the value of real estate ,... View Details

13 Jan 2021
Research & Ideas

How 'Small C' Change Can Beat Large-Scale Rebuilding

iStockphoto] Related Reading The COVID Two-Step for Leaders: Protect and Pivot Good Leadership Is an Act of Kindness What the Stockdale Paradox Tells Us About Crisis Leadership What do great leaders do differently in times of crisis?... View Details

Keywords: by Boris Groysberg, Sascha L. Schmidt, and Sebastian Flegr; Sports

December 2010 (Revised June 2018)
Case

The Pecora Hearings

By: David Moss, Cole Bolton and Eugene Kintgen

In 1932, in the depths of the Great Depression, the Senate Banking Committee began a much-publicized investigation of the nation's financial sector. The hearings, which came to be known as the Pecora hearings after the Banking Committee's lead counsel Ferdinand Pecora,... View Details

Keywords: Financial Crisis; Fairness; Borrowing and Debt; Financial Institutions; Debt Securities; Stocks; Governing Rules, Regulations, and Reforms; Government Legislation; History; Financial Services Industry; United States

January 2021 (Revised July 2022)
Case

Snapp: Scaling Under Sanctions in Iran (A)

By: Meg Rithmire and Gamze Yucaoglu

The case opens in November 2019 as Eyad Alkassar and Mahmoud Fouz, co-founders of Iran’s first and leading ride-hailing platform, Snapp, find out about Apple’s and Google’s decisions to remove all Iranian apps from their respective application stores.
The case... View Details

Keywords: Sanctions; Change Management; Disruption; Volatility; Decision Choices and Conditions; Cross-Cultural and Cross-Border Issues; Government and Politics; International Relations; National Security; Risk Management; Crisis Management; Transportation Industry; Iran; Middle East

01 Sep 2023
News

End Game

Illustration by James Steinberg In the 1960s and 1970s, as the environmental movement dawned in the United States, a new generation of activist-minded entrepreneurs appeared. Among them were companies like Body Shop, Aveda, Tom’s of Maine, and Whole Foods—all founded... View Details

Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade

24 Aug 2020
Research & Ideas

How Much Will Remote Work Continue After the Pandemic?

A new study of pandemic-induced remote workers and their employers suggests that at least 16 percent will remain at-home workers long after the COVID-19 crisis has receded. The survey of 1,800 people in both small and larger businesses... View Details

Keywords: by Kristen Senz

01 Mar 2021
What Do You Think?

What Does Remote Work Mean for Middle Managers?

accelerating a trend toward work-from-anywhere policies that were already proliferating. The crisis required all of us to retreat from the offices from which we practiced our leadership and management crafts. We had to find new ways to... View Details

Keywords: by James Heskett

12 Jul 2004
Research & Ideas

Enron’s Lessons for Managers

Some events mark a generation. If a marker is a source of deep learning about ourselves, as Malcolm Salter believes it is, then the Enron crisis is exactly that for business people. Political scientists have the Bay of Pigs; engineers... View Details

Keywords: by Martha Lagace

Web

Agents of Change: The Founding of the AASU - The Value of Business Education

initiated by W. E. B. Du Bois in 1918 to provide economic studies and assist the formation of cooperatives. Matney regularly corresponded with Du Bois and in 1930 wrote the significant article "Exploitation or Co-operation" for The Crisis... View Details

30 Jan 2013
Working Paper Summaries

These Are the Good Old Days: Foreign Entry and the Mexican Banking System

Keywords: by Stephen Haber & Aldo Musacchio; Banking

22 Feb 2022
News

Breaking News

challenges of professional practice. In the halcyon days of print newspapers, journalists and editors had a fair amount of gate-keeping power. There was a very real deference to editorial expertise. But as newsrooms have collapsed and there’s been a shift to reader... View Details

Keywords: Jen McFarland Flint; illustration by Dana Smith; News, Library, Internet, and Other Services; Information

January 2014 (Revised April 2025)
Supplement

The PGA Tour (D)

By: Ramon Casadesus-Masanell and Cole Magrath

In 1994, the PGA Tour (the "Tour"), the dominant incumbent professional golf circuit, had created tremendous value for its players. In the 1974 season, players competed for $8 million in prize money; by the 1994 season, the total prize purse had increased to $56... View Details

Keywords: PGA Tour; Tim Finchem; Deane Beman; Golf; Professional Golf; Business Model; Value Creation; Adaptation; Sports; Business Strategy; Sports Industry; United States