Publications

29 Aug 2018
What Do You Think?

What Should Harley-Davidson’s Management Do?

a gift-horse tax break, is offensive and extremely poorly timed. Get your (American) manufacturing streamlined and more efficient, offer models that compete with your competition ” A compromise was offered by dpgoodness: “My suggestion is... View Details

Keywords: by James Heskett; Auto

17 Jul 2023
Research & Ideas

Money Isn’t Everything: The Dos and Don’ts of Motivating Employees

In a post-pandemic business world of hybrid work and quiet quitting, companies must rethink how they motivate employees. Good incentive plans and reward structures require a careful analysis of a company’s objectives, culture, and... View Details

Keywords: by Avery Forman

July 2019
Case

Autonomous Vehicles: Smooth or Bumpy Ride Ahead?

By: Elie Ofek and Akhil Waghmare

In early 2019, transportation was set to undergo a major transformation with the advent of autonomous vehicles (AVs), also referred to as driverless cars, which were nearing completion from an R&D and testing phase. Yet many questions remained open regarding exactly... View Details

Keywords: Transportation; Technological Innovation; Disruptive Innovation; Transformation; Technology Adoption; Business Model; Governing Rules, Regulations, and Reforms; Transportation Industry; Auto Industry

Research Summary

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

By: W. Earl Sasser

W. Earl Sasser, Jr., Leonard A. Schlesinger, and James L. Heskett complted a multi-firm study that provides further empirical verification of relationships established in their earlier examinations of 'breakthrough' service and the service profit chain.... View Details

May 2015
Case

Acıbadem Healthcare Group

By: Regina E. Herzlinger, Esel Çekin, Natalie Kindred and Gamze Yucaoglu

Acıbadem Healthcare Group is Turkey's only premium nationwide hospital network. This case focuses on Acıbadem’s potential expansion strategy after it was acquired by International Healthcare Holdings Berhad (IHH) in 2011, the world's second-largest publicly listed... View Details

Keywords: Health Care; Turkey; Hospital; Health Care and Treatment; Health; Health Industry; Turkey

08 Aug 2011
News

Summer Venture in Management Program Offers Insights into Harvard MBA Experience

16 Nov 2017
News

Perspectives, Part One: Five Forces, Politics and Porter & Gehl: “Why Competition in the Politics Industry is Failing America”

Program

Authentic Leader Development

relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions Who Should Attend This program is designed for senior executives who want to enhance their leadership... View Details

22 Jan 2008
Research & Ideas

New Challenges in Leading Professional Services

New Model for High Performance But lately the challenges for professional service firms (PSFs) have been growing in size and complexity, and the excitement is more the type you need a stomach antacid to control. The dilemma, says HBS... View Details

Keywords: by Sean Silverthorne; Consulting; Accounting; Legal Services

November 1999 (Revised March 2003)
Case

Webvan: Groceries on the Internet

By: John A. Deighton and Kayla Bakshi

What are the prospects for grocery shopping on the Web? This case invites a comparison of seven business models, with particular emphasis on Webvan. Why does the investment community value Webvan at $7.8 billion after less than six months of operating experience, and... View Details

Keywords: Business Model; Experience and Expertise; Investment; Information; Marketing; Distribution Channels; Service Delivery; Cognition and Thinking; Internet and the Web; Retail Industry; Service Industry

27 Mar 2017
Blog Post

Should Entrepreneurs Get an MBA?

In his encouraging entrepreneurs not to go to business school, PayPal co-Founder and Gawker toppler Peter Thiel faults MBA programs for producing “extremely herd-like thinking.” He’s not alone – Elon Musk also rails against View Details

Program

Managing Health Care Delivery

live online sessions, and self-paced lessons, this health care management program emphasizes opportunities for innovation and prepares you to improve medical and economic outcomes at a time when patient needs are becoming more complex, technology innovations are... View Details

Keywords: Health Care; Health Care

June 2017
Case

AT&T Versus Verizon: A Financial Comparison

By: V.G. Narayanan and Joel L. Heilprin

This case asks students to prepare a report comparing the financial and operating performance of AT&T and Verizon. Taking the perspective of a communications industry analyst, they must also consider the differences between and implications of the companies' business... View Details

Keywords: Financial Statements; Operations; Analysis; Business Model; Accounting; Performance Effectiveness; Telecommunications Industry

2018
Working Paper

UK Competitiveness after Brexit

By: Michael E. Porter

On June 23rd, 2016 52% of UK voters opted to put their country on the path to leave the European Union by March 29, 2019. This result was a surprise to many, and went against the advice of the vast majority of economic experts and business leaders. Two years later, and... View Details

Keywords: Competitiveness; International Relations; Trade; Economy; Strategy; United Kingdom

Read Now

Program

Driving Corporate Performance

measurement and control systems across all business functions for effective strategy execution—and to design, motivate, and lead a successful, scalable organization. Details Drive your strategy throughout the entire organization Translate... View Details

28 Apr 2022
Blog Post

Harvard Team Wins Second Place in MIINT Impact Investing Competition

(MBA 2023) shared his experience: “I joined the MIINT competition to learn how I could capitalize on my background as an investment professional to drive impact in emerging markets. The experience enabled me to gauge societal and community impact as well as learn about... View Details

August 2020 (Revised June 2021)
Case

Just Arrived: Integrating Refugees in Sweden

By: Brian Trelstad, Emilie Billaud and Mette Fuglsang Hjortshoej

Just Arrived is an online platform that matches newly-arrived immigrants in Sweden with employment opportunities. As one of several for-profit and non-profit start-ups in Europe that is looking to address the refugee crisis, the case enables a comparative analysis of... View Details

Keywords: Immigration; Refugees; Employment; Integration; Business Model; Social Entrepreneurship; Growth and Development Strategy; Employment Industry; Sweden; Italy; Germany

October 2007
Case

The AtekPC Project Management Office

By: F. Warren McFarlan, Mark Keil and John Hupp

Presents one company's efforts to implement a project management organization, or PMO, and the challenges they faced in doing so. Issues brought out in the case include defining the PMO's purpose and mission, the structure and governance of the PMO, and how to... View Details

Keywords: Projects; Goals and Objectives; Technological Innovation; Information Technology; Business Strategy; Mathematical Methods; Consulting Industry