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  • 23 Sep 2013
  • Research & Ideas

Status: When and Why It Matters

competitors. "Being distinctive from the high-status firms in an industry should be particularly crucial, as high-status firms attract a disproportional share of attention and resources from their... View Details
Keywords: by Dina Gerdeman
  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

upgrades, and better rooms are also offered by hotels. Casinos designate their guests as silver, gold, and platinum members, rewarding frequent visits with an increasing level of attention and free services... View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
  • 24 May 2004
  • Research & Ideas

The Watsons: IBM’s Troubled Legacy

of which was the unionization of its plants and the creation of the United Automobile Workers, General Motors was anxious to turn the nation's View Details
Keywords: by Richard S. Tedlow
  • 24 Jun 2013
  • Research & Ideas

Is Your iPhone Turning You Into a Wimp?

tell anyone not to interact with those devices just before doing something that requires any kind of assertiveness," Bos says. "Mostly because people won't listen: They will do it anyway. But if you realize that, 'hmm, I'm pretty quiet... View Details
Keywords: by Carmen Nobel; Technology; Consumer Products
  • 11 Mar 2015
  • Research & Ideas

How Do You Grade Out as a Negotiator?

then at least in the fog” "We negotiate, if not in the dark, then at least in the fog," says Michael Wheeler, a senior fellow at Harvard Business School and retired MBA Class of 1952 Professor of Management... View Details
Keywords: by Michael Blanding
  • 15 Aug 2005
  • Research & Ideas

The Founding CEO’s Dilemma: Stay or Go?

Noam Wasserman is an assistant professor and MBA Class of 1961 Fellow in the entrepreneurial management unit at Harvard Business School. His paper "Founder-CEO Succession and the Paradox of... View Details
  • 06 Jul 2009
  • What Do You Think?

Are You Ready to Manage in an Irrational World?

obsolete, and (3) it makes suspect much of what we do as managers. Consider two examples that came to my attention this past week. One is a book by Charles Jacobs titled Management Rewired, which concludes... View Details
Keywords: by Jim Heskett
  • 18 Oct 2016
  • Op-Ed

Why Business Should Invest in Community Health

corporate attention than employee, consumer, and environmental health. In a survey of more than 80 companies attending the Building a Culture of Health conference at Harvard... View Details
Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health
  • 06 Apr 2016
  • What Do You Think?

As Tim Cook, How Would You Tackle Apple's Next Challenge?

waste of time... Offer an annual $10 million award to the next solution and the hackers will be working for Apple.” There was other advice for Tim Cook. Much of it concerned the potential loss View Details
Keywords: by James Heskett; Computer
  • 15 Aug 2024
  • Op-Ed

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

that business disruptions are not just potential threats, but common occurrences that demand immediate attention from CEOs, C-suite teams, and boards. It's time for leaders to take stock of their companies’... View Details
Keywords: by Hise Gibson and Anita Lynch
  • 06 Mar 2006
  • Research & Ideas

Winners and Losers at the Olympics

of the event. Are we talking about figure skating, a sport whose artistry and excitement regularly attract huge television audiences (including many women viewers), or bobsledding, which normally attracts little View Details
Keywords: Re: Stephen A. Greyser; Consumer Products; Entertainment & Recreation; Sports
  • 04 Mar 2002
  • Research & Ideas

Don’t Lose Money With Customers

relationships with the short- and long-run benefits that each generates will help companies make informed decisions about how to serve their customers more profitably in the future. Probing The Process Working with several other scholars, Narayandas has focused View Details
Keywords: by Peter K. Jacobs
  • 13 Mar 2014
  • Research & Ideas

Can We Get To Where We Need To Go?

much bigger, "gleaming" roadways, and he feels a growing concern that America's transportation and infrastructure systems are lacking attention and falling behind. “We suffer through an extremely aged and outdated... View Details
Keywords: by Dina Gerdeman; Transportation; Air Transportation; Auto
  • 03 Aug 2016
  • What Do You Think?

How Can We Hold the “Leadership Industry” Accountable?

Why Does the Leadership Industry Continue to Thrive? The unstated assumption underlying most of responses to this month’s column is that the leadership industry has done little or nothing to improve leadership behaviors or to deter... View Details
Keywords: by James Heskett; Education
  • 23 Jul 2018
  • Research & Ideas

The Open Office Revolution Has Gone Too Far

offices because so many of us work in them, and we have very strong opinions about them. They were all the rage in the late 20th century, and academic attention in them followed suit. But most View Details
Keywords: Re: Ethan S. Bernstein
  • 21 Sep 2016
  • Research & Ideas

Shabana Azmi: Leveraging Bollywood Fame into Social Good

an abstract, separate level but being part of groups willing to fast on the street as a nonviolent protest, has had a huge impact. She is using her status as a celebrity to bring attention to the cause, and... View Details
Keywords: by Sean Silverthorne; Motion Pictures & Video
  • 18 Jul 2005
  • Research & Ideas

Identify Emerging Market Opportunities

openness and the sociopolitical atmosphere) or some of the market factors, but few pay attention to both. We have developed sets of questions that companies can ask to create a... View Details
Keywords: by Tarun Khanna, Krishna G. Palepu & Jayant Sinha
  • 18 Sep 2013
  • Research & Ideas

Unspoken Cues: Encouraging Morals Without Mandates

attention to the human input into the system since so much moral decision-making is repeatedly delegated to individuals. The screening and hiring procedures need therefore be quite robust to ensure continuity. In addition, a lot View Details
Keywords: by Sean Silverthorne; Education
  • 27 Jun 2007
  • Lessons from the Classroom

Learning to Make the Move to CEO

into living groups of 8 people each, with careful attention paid to the balance of expertise and geographical representation. Each living group "pod" includes a... View Details
Keywords: by Julia Hanna; Education
  • 14 May 2012
  • Research & Ideas

Breaking the Smartphone Addiction

Editor's note: Check out the crowd at a concert, a movie, a school play, a beach—heck, even a funeral—and you'll likely see several people sneaking prolonged peeks at their smartphones. They just can't help themselves. Ringtones and message alerts are siren songs that... View Details
Keywords: by Leslie A. Perlow
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