Publications

26 Nov 2013
First Look

First Look: November 26

we argue that this persistence fundamentally changes the environment in which legislation is made. Publisher's link: http://www.people.hbs.edu/wkerr/DynamicsOfFirmLobbying.pdf August 2013 Industrial and Corporate Change View Details

Keywords: Sean Silverthorne

19 Aug 2002
Research & Ideas

Here Comes Internet2—Time to Shed Dot Vertigo

inroads in important ways in collaborative learning and R&D. When privatization and business applications start to enter the picture, which he predicted would happen by the year 2005, managers will have much to gain—or lose. Research In Real-time The View Details

Keywords: by Martha Lagace

23 Nov 2009
Research & Ideas

Management’s Role in Reforming Health Care

are used to good service from other industries and expect higher performance than they see on the delivery sector. They obviously worry a lot about whether their insurance will cover the medical services they need, but they are also... View Details

Keywords: by Martha Lagace; Health

12 Feb 2007
Lessons from the Classroom

‘UpTick’ Brings Wall Street Pressure to Students

situations in classroom discussion. It's not a bad way to learn, but Coval and colleague Erik Stafford felt the need for a classroom tool that would more effectively communicate the dynamic nature of their subject. The theory predicts the... View Details

Keywords: by Julia Hanna; Financial Services; Education

March 2006
Background Note

Influencing Customer Behavior in Service Operations

By: Frances X. Frei and Amy C. Edmondson

Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details

Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry

04 Oct 2006
Lessons from the Classroom

Surviving Success: When Founders Must Go

search process, the company offered the position of CEO to Dick Williams, an industry veteran with twenty-two years of experience at IBM. In the final stages of negotiating his hiring terms, Williams made one final, surprising request:... View Details

Keywords: by Julia Hanna; Technology

29 Jun 2017
Research & Ideas

Why Uber Is Worth Saving and How To Do It

industry like taxicabs. It can fight hard to get the rules changed,” says Rosabeth Moss Kanter, the Ernest L. Arbuckle Professor of Business Administration at Harvard Business School and chair and director of the Harvard University... View Details

Keywords: by Dina Gerdeman; Transportation

August 2010 (Revised January 2020)
Case

Rupert Murdoch: The Last Tycoon

By: Geoffrey Jones and Hari Balkrishna

The case examines the entrepreneurial career of Rupert Murdoch and the growth of News Corporation from a small Australian newspaper to a global media giant. It shows how he expanded geographically to Europe, the United States, and Asia and from newspapers to the film... View Details

Keywords: Family Business; Entrepreneurship; Media; Globalized Firms and Management; Business History; Business and Government Relations; Power and Influence; Media and Broadcasting Industry; Media and Broadcasting Industry; Media and Broadcasting Industry; Europe; United States; Australia

25 Aug 2015
First Look

First Look Tuesday

Publications Forthcoming Management Science How Much Is a Win Worth? An Application to Intercollegiate Athletics By: Chung, Doug J. Abstract—Intercollegiate athletics in the United States have become a multibillion-dollar industry over... View Details

25 Feb 2013
Research & Ideas

Lean Strategy Not Just for Start-Ups

garnering revenues of $4.15 billion in 2012 with products like Quicken, TurboTax, and QuickBooks. But there lies the potential rub. "Success is a powerful thing," said Cook, who now serves as chairman of Intuit's Executive... View Details

Keywords: by Carmen Nobel; Financial Services

09 Dec 2008
First Look

First Look: December 9, 2008

interest in a concept of competitive strategy more closely grounded in industrial organization economics; and third, with the development of a new course in entrepreneurial management more closely linked to business policy's concerns with... View Details

Keywords: Martha Lagace

March 2021 (Revised August 2021)
Case

Nayana Mawilmada: Transforming Urban Development in Sri Lanka

By: Joshua D. Margolis and Mahima Rao-Kachroo

In February 2018, Nayana Mawilmada (Nayana), investment head for the Sri Lankan government’s ambitious $40 billion Megapolis project, must weigh an attractive job offer to move from the public sector to the private sector. A massive government project aimed at... View Details

Keywords: Change Management; Transformation; Decision Making; Public Sector; Experience and Expertise; Strategic Planning; Work-Life Balance; Transportation; Risk and Uncertainty; Power and Influence; Personal Development and Career; Real Estate Industry; Real Estate Industry; Real Estate Industry; South Asia; Sri Lanka; Boston; Virginia; United States

06 Apr 2020
Research & Ideas

Where Do Workers Go When the Robots Arrive?

Economics researchers have long studied how local workers respond when an industry such as steel manufacturing is squashed by obsolescence or competition. Is the region able to regenerate with new industries... View Details

Keywords: by Rachel Layne; Manufacturing

29 May 2013
Research & Ideas

Faculty Symposium Showcases Breadth of Research

customers reported their mileage more truthfully when customers signed their annual report form before filling it out, she said. Now the British government is considering the tactic for its tax forms. The Power Of Crowdsourcing Since the... View Details

Keywords: by Carmen Nobel; Financial Services

February 2004 (Revised June 2004)
Case

Freeport Mine, Irian Jaya, Indonesia, The: "Tailings & Failings" - Stakeholder Analysis

By: V. Kasturi Rangan and Arthur McCaffrey

Chronicles the development of Freeport's nearly 30 years of mining operations in Indonesia. Building on a mining concession awarded by the country's government, headed by General Suharto, in 1973, Freeport steadily built its mining output to nearly 200,000 cubic... View Details

Keywords: History; Situation or Environment; Private Sector; Economic Growth; Power and Influence; Business and Government Relations; Growth and Development Strategy; Mining Industry; Indonesia

12 Jul 2020
Book

The Harvard Business School Faculty Summer Reader 2020

Company: How Companies Create Continuous Innovation What does it take to truly change the world? Hirotaka Takeuchi shares the practices that help leading companies turn knowledge into lasting breakthroughs. Experimentation Works: The Surprising View Details

Keywords: by Staff

03 Oct 2006
First Look

First Look: October 3, 2006

the footwear industry. So when a well-respected industry leader asked to talk about a merger, Cabot had to admit that with her "crisis of confidence," it might just be time. Purchase this case:... View Details

Keywords: Sean Silverthorne

November 2024
Case

Meghna Modi at Revlon India: Leading with a Bold Purpose

By: Aiyesha Dey, Sarah Mehta and Sarah Sasso

This case is about Meghna Modi, the head of struggling cosmetics company Revlon India, as she tries to both turn the company around and implement her personal purpose at work. Influenced by her own life struggles, Modi feels compelled to empower her frontline... View Details

Keywords: Leadership; Business or Company Management; Performance; Personal Development and Career; Gender; Insolvency and Bankruptcy; Power and Influence; Beauty and Cosmetics Industry; Asia; India; Delhi