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Show Results For
- All HBS Web
(3,597)
- People (20)
- News (681)
- Research (1,721)
- Events (20)
- Multimedia (109)
- Faculty Publications (1,132)
- Profile
Madison McIlwain
power of self-conviction in my own career and personal life. What is one thing you brought with you to campus, and one thing you'll be leaving with? A tea pot. A deeper sense of my inner compass on ethics, business decisions, and personal values. How have diverse View Details
- March 2002 (Revised May 2007)
- Case
Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)
By: V.G. Narayanan and Lisa Brem
The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
Keywords: Customers; Customer Relationship Management; Price; Perspective; Marketing; Competitive Advantage; Financial Services Industry; Banking Industry; Canada
Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)." Harvard Business School Case 102-072, March 2002. (Revised May 2007.)
- 09 Mar 2022
- Research & Ideas
War in Ukraine: Soaring Gas Prices and the Return of Stagflation?
has served the purpose of punishing the country, but paradoxically perhaps has given the Russian government a lot less to lose by continuing down this path because it’s all stick and no carrot. So from the perspective of the Russian... View Details
- 28 Feb 2022
- Blog Post
Making an Impact on the Media Industry with my MBA
shoes of a case protagonist! Our discussions are illuminating given the breadth of industry and international perspectives exchanged in class. This conversation manifests beyond the classroom as 80 minutes never seems long enough! I was... View Details
- Web
Negotiation Course Online | HBS Online
a raise to buying a car. I am paying more attention to how my clients perceive the value of my services. I find myself rephrasing their statements to confirm their true needs. Peggy Dau Founder & Managing Partner at MAD Perspectives LLC... View Details
- 18 Nov 2022
- HBS Case
What Does It Take to Safeguard a Legacy in Asset Management?
diversity of both background and perspective among Brown Capital’s staff was a key driver behind its impressive performance,” according to the case. Indeed, the company’s recruiters approach high-potential candidates regardless of their... View Details
- 26 Mar 2014
- HBS Seminar
Brian Kahin, MIT
- Web
A Chronicle of the China Trade. The Papers of Augustine Heard & Co., 1840-1877
personal perspectives of the life and trajectory of a nineteenth—century firm—a firm that prospered at the height of the China trade and met its decline with the advent of new technologies and the emergence of the Chinese as mainstream... View Details
- 01 Mar 2024
- News
Alumni and Faculty Books and Podcasts
Edited by Margie Kelley Alumni Books You Got This! A Straightforward, No-Nonsense Playbook for Crushing 130+ Workplace Challenges By Heidi Abelli (MBA 1993) Palmetto Publishing Stepping into the corporate world can feel like navigating a labyrinth, especially when... View Details
- 26 Jan 2022
- News
Making Peace with Anger
did it take for you to start seeing results, both from a managerial perspective and at the firm level, but also on a personal level, and what did those results look like? What was the feedback that you were getting? WW: The example I just... View Details
- 14 Jul 2016
- Blog Post
Dating at HBS
or through mutual friends. I think it happens because there is a lot of alignment on the outlook of life – you want to be stimulated intellectually by your partner, and the most amazing perspectives and topics come up daily while at HBS... View Details
- Web
Design Thinking Course | HBS Online
Details Concepts An Introduction to Innovation Clarify Through Observation Insights and Problem Framing The Right Enviroment for Creativity Featured Exercises Problem Framing: Reframe problems from various perspectives (deep, emotional,... View Details
- 31 Aug 2021
- Book
Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate
understand what is valued in your environment, and then expanding your network to include people who can give you a different perspective as well as access to the people who control those valued resources. Once your power map is as clear... View Details
Keywords: by Jay Fitzgerald
- Web
Reunions - Alumni
events or encourage your classmates to invest in the future of HBS by fundraising for your class gift. In alignment with the School’s commitment to advancing racial equity , we are actively seeking planning volunteers and fundraising volunteers with different... View Details
- 28 Sep 2023
- News
Screen Time
iStock/ST.art MBA 1982’s Section B had already formed a close-knit group that gathered often in the decades following their time at the School, when the pandemic appeared in the spring of 2020. Unable to enjoy one another’s company in person, the group didn’t miss a... View Details
Keywords: Margie Kelley
- January 2011
- Article
Building a Better America—One Wealth Quintile at a Time
By: Michael I. Norton and Dan Ariely
Disagreements about the optimal level of wealth inequality underlie policy debates ranging from taxation to welfare. We attempt to insert the desires of "regular" Americans into these debates, by asking a nationally representative online panel to estimate the current... View Details
Keywords: Taxation; Policy; Perspective; Wealth; Equality and Inequality; Income; Demography; Debates; Welfare; Diversity; Philanthropy and Charitable Giving; United States
Norton, Michael I., and Dan Ariely. "Building a Better America—One Wealth Quintile at a Time." Perspectives on Psychological Science 6, no. 1 (January 2011): 9–12.
- 18 Jan 2023
- Blog Post
Career Planning and Development: Interview with Career Coach Wendi Zhang (MBA/MPP 2013)
and changes. Create meaningful connections after HBS: I continue to stay involved with HBS after graduation, and find myself frequently meeting new alumni, staff, faculty, and students who bring unique and interesting perspectives that... View Details
- June 2022 (Revised November 2022)
- Case
Larry Miller
By: Francesca Gino, Frances X. Frei, Hise Gibson and Alicia Dadlani
Under the leadership of Larry Miller, chairman and former president of Nike’s Air Jordan brand, annual revenues for the Jordan brand soared from $150 million to over $4 billion. But for over 40 years, Miller guarded a secret. When he was younger, he spent nearly a... View Details
Keywords: Race; Ethnicity; Fairness; Values and Beliefs; Job Offer; Employment; Social Issues; Perspective; Personal Development and Career; Apparel and Accessories Industry; United States; Pennsylvania; Philadelphia; Portland; Oregon
Gino, Francesca, Frances X. Frei, Hise Gibson, and Alicia Dadlani. "Larry Miller." Harvard Business School Case 922-041, June 2022. (Revised November 2022.)
- 01 Oct 2001
- Research & Ideas
Organizing the Family-Run Business
resolve issues that crop up. Each member of the board will typically have a different experience base and a unique perspective on the business, but all members of the board should have in mind the same responsibilities. The primary duties... View Details
- Web
Credential of Leadership, Impact, and Management in Business | HBS Online
leader, unleash the capabilities of others, and cultivate high-performing teams. This course leverages self-assessments, 360° feedback from colleagues, and peers’ perspectives to help you build greater self-awareness and enhance the... View Details