Publications

September 2013 (Revised June 2019)
Case

Marquee: Reinventing the Business of Nightlife

By: Anita Elberse, Ryan Barlow and Sheldon Wong

In January 2013, nightlife impresarios Jason Strauss and Noah Tepperberg are celebrating the re-opening of their famed New York City–based nightclub Marquee. While most clubs are over within their first one and a half years, Strauss and Tepperberg managed to keep... View Details

Keywords: Creative Industries; Nightlife; Service Management; Entertainment; Fashion; Celebrities; Event Marketing; Risk Management; Customer Relationship Management; Change Management; Supply Chain Management; Music Entertainment; Product Marketing; Entertainment and Recreation Industry; Las Vegas

Apr 11 2019
Interview

Navigating Rapid Change and Uncertainty

03 Mar 2014
HBS Case

Decommoditizing the Canned Tomato

to lower their prices by paying less for their tomatoes. We took a different approach and concentrated on quality." This meant going to the start of the supply chain: the tomato farmers. ("You can't put the... View Details

Keywords: by Maggie Starvish; Agriculture & Agribusiness; Food & Beverage; Retail

10 Feb 2017
Working Paper Summaries

The Persistent Effect of Initial Success: Evidence from Venture Capital

Keywords: by Ramana Nanda, Sampsa Samila, and Olav Sorenson; Financial Services

11 Feb 2013
News

Neuroeconomics: Eyes, Brain, Business

15 Jan 2020
Video

Prithvi Raj Singh Oberoi

P.R.S Oberoi, Chair of the iconic Indian luxury travel company Oberoi Hotel and Resorts, holds business largely responsible for most of the corruption in India, but argues that there is now an increasing... View Details

29 Aug 2018
Working Paper Summaries

How Much Does Your Boss Make? The Effects of Salary Comparisons

Keywords: by Zoë B. Cullen and Ricardo Perez-Truglia

November 2015 (Revised January 2017)
Case

Uber: Changing the Way the World Moves

By: Youngme Moon

In 2015, Uber is building what may be the largest point-to-point transportation network of its kind; it is literally changing the way the world moves. But unlike traditional transportation logistics companies like FedEx, Uber has an incredibly lightweight... View Details

Keywords: Service; Innovation; Pricing; Customer Loyalty; Uber; Taxi; Sharing Economy; On-demand Economy; Marketing; Operations; Strategy; Disruption; Customer Satisfaction; Transportation; Consumer Behavior

18 Nov 2002
Research & Ideas

Where Morals and Profits Meet: The Corporate Value Shift

competitors can get away with paying off officials—either public or corporate—to win major contracts or secure exemptions from health, safety, or other requirements. On the other hand, a background of corruption can sometimes make it... View Details

Keywords: by Carla Tishler

2015
Working Paper

Toxic Workers

By: Michael Housman and Dylan Minor

While there has been a strong focus in past research on discovering and developing top performers in the workplace, less attention has been paid to the question of how to manage those workers on the opposite side of the spectrum: those who are harmful to organizational... View Details

Keywords: Strategic Human Resource Management; Misconduct; Worker Productivity; Superstar; Ethics; Performance Productivity; Personal Characteristics; Employees

SSRN

Read Now

02 Mar 2010
First Look

First Look: March 2

disclosures, performance evaluations, self-regulation, participation, and adaptive learning. Nonprofit leaders must adapt any such mechanisms to suit their organization-be it a membership-based organization, a service-delivery nonprofit,... View Details

Keywords: Martha Lagace

07 Jul 2015
News

Want more customers? Lower your CEO’s pay.

17 Jun 2019
Working Paper Summaries

The Comprehensive Effects of a Digital Paywall Sales Strategy

Keywords: by Doug J. Chung, Ho Kim, and Reo Song; Media & Broadcasting

25 Jan 2012
News

Pine Street Inn gets into corporate catering

10 Oct 2018
News

Amazon’s $15 Minimum Wage Might Cost Some Workers

June 1998 (Revised August 2001)
Case

Wells Fargo Online Financial Services (A)

By: Robert S. Kaplan and Nicole Tempest

Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and measure performance. The OFS group develops and supports services that allow existing and future banking customers to... View Details

Keywords: Balanced Scorecard; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Performance Evaluation; Finance; Change; Situation or Environment; Measurement and Metrics; Banking Industry; Financial Services Industry

August 2020 (Revised May 2021)
Case

PayPal: The Next Chapter

By: Michael Porter, Mark Kramer and Annelena Lobb

Can a social purpose and stakeholder capitalism confer a powerful competitive advantage in the age of COVID-19? For PayPal, the answer is yes. After spinning off from eBay in a 2015 IPO, the company declared its purpose as "democratizing financial services" by ensuring... View Details

Keywords: Mission and Purpose; Finance; Business and Stakeholder Relations; Social Entrepreneurship; Competitive Advantage; Financial Services Industry