Publications

09 Jun 2003
Research & Ideas

The Challenge of the Multi-site Nonprofit

some possible solutions—at the Faculty Research Symposium held at HBS on May 20. Whether a particular nonprofit organizational structure favors central or local control, inevitable tensions develop between national headquarters and local... View Details

Keywords: by Sean Silverthorne

26 Apr 2004
Research & Ideas

A Clear Eye for Innovation

the key to creating breakthrough innovations. Still others have claimed that a company may be able to shift back and forth between different organizational models, focusing on exploitation for a period and then moving into exploration... View Details

Keywords: by Charles A. O'Reilly III & Michael L. Tushman

Web

Departments | Employment

Initiatives, Reporters Culture The Marketing and Communications department is an extremely close knit team who "thinks together." Staff members are mutually supportive and highly cooperative. Attributes of Successful Staff Members View Details

August 2017
Supplement

Canada Mortgage and Housing Corporation in Motion: Video Supplement

By: Boris Groysberg and Sarah L. Abbott

Evan Siddall, newly appointed CEO of Canada Mortgage Housing Corporation, a governmental organization focused on the residential housing market, is charged with leading change at the organization. The case follows this process of change step by step and looks at the... View Details

Keywords: Leading Change; Organization Behavior; Government; Performance; Leadership; Change; Organizational Change and Adaptation; Organizational Culture; Nonprofit Organizations; Government Administration; Restructuring; Risk Management; Financial Services Industry; Canada

01 Dec 2021
What Do You Think?

How Will the Metaverse Affect Productivity?

relatively soon? How will the Metaverse affect productivity? What do you think? Share your thoughts in the comments below. Editor's note: Heskett explores the leader's role in his upcoming book, Win From Within: Build Organizational View Details

Keywords: by James Heskett

July 2024
Case

Board Director Dilemmas: Strategic Leadership

By: David G. Fubini and Patrick Sanguineti

Professor John Michaels, a distinguished scholar of corporate strategy, has served on the Board of OmniCo, a diversified industrial giant, for four years. Three months ago, the Board appointed a new CEO, Andrew Bennett, to lead growth, develop a more cooperative... View Details

Keywords: Board; Board Dynamics; Strategic Leadership; Governing and Advisory Boards; Corporate Strategy; Organizational Culture; Leadership Style; Management Succession

September 2023 (Revised December 2023)
Case

Twiddy & Company: Trust in a Chaotic Environment

By: Sandra J. Sucher, Shalene Gupta and Tom Quinn

Twiddy & Company, known for Southern hospitality rooted in personal interactions, needed to adjust to contactless remote customer service as fear of the contagious virus prevented person-to-person contact. Local elected officials, in a bid to stop tourists from... View Details

Keywords: Trust; Health Pandemics; Organizational Culture; Disruption; Government Legislation; Transportation; Tourism Industry; North Carolina; United States

July 2019
Case

Instabeat—One More Lap?

By: Shikhar Ghosh, Nicole Tempest Keller and Alpana Thapar

This case follows Lebanese entrepreneur, Hind Hobeika, an engineer and competitive swimmer who spends seven years trying to launch a wearable heartrate monitor and motion sensor to help swimmers track their performance while swimming. While the Beirut-based... View Details

Keywords: Startup; Manufacturing; Prototyping; Female Protagonist; Business Startups; Decision Making; Entrepreneurship; Information Infrastructure; Information Technology; Design; Organizational Culture; United States; Lebanon

July 2011
Teaching Note

Buro Happold (TN)

By: Robert G. Eccles and Erin McFee

Teaching Note for 409021. View Details

Keywords: Leadership Development; Training; Organizational Culture; Service Operations; Performance Effectiveness; Management Skills; Service Industry

March 2008 (Revised February 2009)
Case

Russell Reynolds Associates, Inc.

By: Robert G. Eccles and David Lane

This brief document presents the schedule of events for Russell Reynolds Associates 2007 New Associates Program, an opportunity for recent hires to spend time with each other and the firm's senior leadership while learning subtleties of the search process amid bonding... View Details

Keywords: Talent and Talent Management; Learning; Recruitment; Leadership; Organizational Culture; Programs; Consulting Industry; Service Industry

February 1999 (Revised April 1999)
Case

Guaranty Trust Bank PLC Nigeria (A)

By: Lynn S. Paine and Hal Hogan

Fola Adeola, the CEO of Nigeria's Guaranty Trust Bank and one of its founders in 1991, is considering what should be done to maintain the bank's original vision and vitality in the face of its rapid growth and success in the marketplace. Known for its high ethical... View Details

Keywords: Banks and Banking; Organizational Culture; Ethics; Planning; Expansion; Business Processes; Law; Banking Industry; Nigeria

Profile

Anthony Martore

a time-constrained environment. This exercise was memorable because real world events often vary from strategic plans, and the step of evaluating all elements of a process, from the throughput unit numbers to organizational View Details

Web

Leadership, Ethics, and Corporate Accountability Course | HBS Online

culture at scale that supports diversity, equity, and inclusion, and analyze how personal beliefs might influence decision-making. Develop techniques to combat bias. Highlights What is Fairness View Details

October 2015
Supplement

The National Geographic Society (B)

By: David A. Garvin

This case was written as an update to the case "The National Geographic Society," HBS No. 311-002, published in 2011. The (B) case describes the 2015 creation of National Geographic Partners, a for-profit joint venture between the National Geographic Society and 21st... View Details

Keywords: Business Model; Information Publishing; Leadership Style; Leading Change; Growth and Development Strategy; Managerial Roles; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Internet; Publishing Industry; Media and Broadcasting Industry

April 2007
Case

Alan Kendricks at Cardiology Associates

By: Boris Groysberg, Colleen Kaftan and Wilfred S. McCalla, Jr.

Alan Kendricks struggles to address many challenges facing him as a recently promoted medical director for Cardiology Associates at Southeastern Pennsylvania University Hospital. He must balance his time taking care of patients, running a practice, managing up, down,... View Details

Keywords: Leadership; Business or Company Management; Strategy; Organizational Culture; Work-Life Balance; Organizational Structure; Change Management; Health Care and Treatment; Health Industry; Pennsylvania

01 Mar 2022
What Do You Think?

Is It Time for More Reverse Mentoring?

organization performance in his book Win From Within: Build Organizational Culture for Competitive Advantage. Your feedback to last month’s column: Is Concierge Management an Answer to the “Big Quit”? The... View Details

Keywords: by James Heskett

08 Apr 2021
News

Real Talk

storytelling and narrative to help employees in their organizations work across—and value—their differences to create stronger professional relationships and organizational cultures. The Equitas founders also turned to the findings of... View Details

September 2009 (Revised December 2011)
Teaching Note

IBM Values and Corporate Citizenship (TN)

By: Rosabeth M. Kanter and Matthew Bird

Teaching Note for [308106]. View Details

Keywords: Corporate Social Responsibility and Impact; Transformation; Fairness; Innovation and Invention; Value; Global Range; Organizational Culture; Information Technology Industry; Computer Industry