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  • Article

Conversational Receptiveness: Expressing Engagement with Opposing Views

By: M. Yeomans, J. Minson, H. Collins, H. Chen and F. Gino
We examine “conversational receptiveness”—the use of language to communicate one’s willingness to thoughtfully engage with opposing views. We develop an interpretable machine-learning algorithm to identify the linguistic profile of receptiveness (Studies 1A-B). We then... View Details
Keywords: Receptiveness; Natural Language Processing; Disagreement; Interpersonal Communication; Relationships; Conflict Management
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    Christina R. Wing

    Christina Wing is a Senior Lecturer in the Technology and Operations Management Unit at the Harvard Business School. Her research focuses primarily on topics surrounding families in business, and the course she created, titled Demystifying the Family... View Details

    • January 2001 (Revised June 2004)
    • Case

    PetroChina

    By: Alexander Dyck, Yasheng Huang and David Lane
    In March 2000, plans for the initial public offering of shares in PetroChina were proceeding on schedule, and institutional investors were evaluating the deal. PetroChina was China's largest oil and gas company and an attractive play on China's continued economic... View Details
    Keywords: Investment; Corporate Governance; Energy Sources; Energy Industry; China
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    • Web

    Classroom and Field Work - Business Education For Women At Harvard University | Harvard Business School

    Introduction Training Certificate Management Program Harvard-Radcliffe HBS MBA Program Methods of Instruction Theory to Practice Classroom and Field Work: Methods of Instruction 063, 132, 081 Field Work The... View Details
    • June 2017 (Revised September 2021)
    • Case

    Sales Misconduct at Wells Fargo Community Bank

    By: Suraj Srinivasan, Dennis W. Campbell, Susanna Gallani and Amram Migdal
    Set in early 2017, this case examines widespread sales misconduct at Wells Fargo Community Bank. Wells Fargo's governance and controls are described in the lead up to the September 2016 announcement that Wells Fargo had settled with regulators for $185 million in... View Details
    Keywords: Corporate Governance; Governance Controls; Governing Rules, Regulations, and Reforms; Governing and Advisory Boards; Executive Compensation; Lawsuits and Litigation; Crisis Management; Mission and Purpose; Organizational Design; Business and Community Relations; Business and Government Relations; Crime and Corruption; Business Organization; Business Model; Ethics; Corporate Accountability; Governance Compliance; Policy; Compensation and Benefits; Resignation and Termination; Laws and Statutes; Legal Liability; Business or Company Management; Risk Management; Business Processes; Organizational Culture; Organizational Structure; Failure; Agency Theory; Business and Shareholder Relations; Business and Stakeholder Relations; Risk and Uncertainty; Salesforce Management; Public Opinion; Banking Industry; North and Central America
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    • September 2023
    • Teaching Note

    Esquel Group

    By: William C. Kirby and Noah B. Truwit
    Teaching Note for HBS Case Nos. 307-076 and 322-058. These cases focus on the experience of China's largest shirt manufacturer, Esquel Group, and how it manages various aspects of government relations in China and abroad. The A case identifies a wide variety of social... View Details
    Keywords: International Relations; Trade; Globalized Markets and Industries; Fashion Industry; China
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    • May 1994 (Revised August 1994)
    • Case

    Motorola-Penang

    By: Shoshana Zuboff and Janis Lee Gogan
    S.K. Ko managed Motorola's Penang, Malaysia factory, producing telecommunications components and equipment. As a female manager of a multi-ethnic and labor-intensive plant in Asia, Ko faced a number of challenges. She had already promoted quality circles and quality... View Details
    Keywords: Factories, Labs, and Plants; Transformation; Decision Making; Ethnicity; Gender; Training; Leading Change; Management Analysis, Tools, and Techniques; Problems and Challenges; Technology Industry; Malaysia
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    • 08 Apr 2016
    • Blog Post

    Working With Organizations That Recruit at HBS: An Interview with Harley Munsell

    How long have you been at HBS? I have been working at HBS for almost 4 years, but I’ve been a Recruiting Relations Manager for a year and a half. Before joining Career &... View Details
    Keywords: Consulting
    • March 1994
    • Case

    Bose Corp.: The JIT II Program (A)

    By: Roy D. Shapiro and Bruce Isaacson
    Bose Corp. is evaluating an unusual plan to manage relationships with vendors that supply components for Bose speakers. The company must decide: 1) which planning and ordering activities should be performed by Bose and which can be performed by vendors, 2) how much... View Details
    Keywords: Supply Chain Management; Planning; Production; Alliances; Order Taking and Fulfillment; Electronics Industry
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    • TeachingInterests

    Tuck MBA Program

    VG is the most popular teacher in the Tuck MBA Program. VG has been named in BusinessWeek’s Guide to Best Business Schools as an outstanding teacher. His current courses focus on Implementing Strategy and his research on Global Leadership's research on... View Details

    • September 1983 (Revised December 1985)
    • Case

    Dunkin' Donuts (C): Growth Strategy

    By: Hirotaka Takeuchi
    Dunkin' Donuts franchises and operates retail donut shops for take-home and in-shop consumption. Looks at three growth alternatives: 1) More shops (owned or franchised); 2) A broader product line; and 3) More advertising. Raises important issues related to franchise... View Details
    Keywords: Advertising; Growth and Development Strategy; Growth Management; Brands and Branding; Logistics; Franchise Ownership; Relationships; Food and Beverage Industry; Food and Beverage Industry
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    • Article

    Is ‘Not Guilty’ the Same as ‘Innocent’? Evidence from SEC Financial Fraud Investigations

    By: Eugene F. Soltes and David H. Solomon
    When the Securities and Exchange Commission (SEC) investigates firms for financial fraud, investors learn about the investigation only if managers disclose it, or regulators sanction the firm. We investigate the effects of such disclosures using confidential records on... View Details
    Keywords: Financial Fraud; Corporate Disclosure; Performance; Outcome or Result
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    • 11 May 2012
    • Working Paper Summaries

    Creating an R&D Strategy

    Keywords: by Gary P. Pisano
    • Research Summary

    Overview

    Professor Sherman's research has long focused on financial reporting, performance measurement/management, and financial literacy issues facing corporate management and Boards of Directors in global businesses. He also actively studies methods to improve productivity in... View Details
    • March 2008 (Revised July 2010)
    • Case

    China in Africa: The Case of Sudan

    This case examines the relation between China's demand for resources and political risk. View Details
    Keywords: Developing Countries and Economies; Business and Government Relations; Risk and Uncertainty; Environmental Sustainability; Sudan; China
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    • Web

    Influence of the China Trade and the Heard Legacy - A Chronicle of the China Trade

    Related Collections Site Credits While reading your letters, I always imagine that you are sitting opposite me, and we are conversing together, as we used to do in old times. — John Heard to Elizabeth Heard,... View Details
    • June 2021 (Revised October 2021)
    • Case

    Nissan's Response to the COVID-19 Pandemic

    By: Ananth Raman, William Schmidt and Ann Winslow
    In January 2020, Ashwani Gupta took over as COO at Nissan Motor Corporation, and several weeks later, the COVID-19 pandemic began. Nissan’s Business Continuity Plan (BCP) had been key to the resilience of Nissan’s supply chain. It had enabled Nissan to recover from... View Details
    Keywords: Operations; Supply Chain Management; Health Pandemics; Auto Industry; Manufacturing Industry; Japan; India
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    • Forthcoming
    • Article

    No Line Left Behind: Assortative Matching Inside the Firm

    By: Achyuta Adhvaryu, Vittorio Bassi, Anant Nyshadham and Jorge Tamayo
    How do firms pair workers with managers, and which constraints affect the allocation of labor within the firm? We characterize the sorting pattern of managers to workers in a large readymade garment manufacturer in India and then explore potential drivers of the... View Details
    Keywords: Assortative Matching; Productivity; Global Buyers; Readymade Garments; Labor; Organizational Design; Performance Productivity; Fashion Industry
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    • October 1992 (Revised December 1992)
    • Case

    American Connector Company (A)

    By: Gary P. Pisano
    American Connector Co. is forced to reexamine operations at its Sunnyvale plant when a Japanese competitor announces plans to build an "ultimate" plant in the United States. Case examines issues related to benchmarking a competitor's manufacturing capabilities and... View Details
    Keywords: Production; Infrastructure; Competitive Strategy; Global Strategy; Policy; Strategic Planning; Performance Productivity; Management Analysis, Tools, and Techniques; Performance Effectiveness; Sunnyvale; Japan
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    • June 1998 (Revised January 2000)
    • Case

    Egghead.com

    By: Jeffrey F. Rayport
    Egghead Software, an entrenched traditional chain retailer specializing in computer software and peripherals, had established a nationwide chain of mall and shopping center stores and a well-organized national brand. In early 1998, management made a highly unusual, and... View Details
    Keywords: Organizational Change and Adaptation; Digital Platforms; Internet and the Web; Applications and Software; Information Technology Industry; Retail Industry
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