Labor Management - Publications - Faculty & Research

October 2010 (Revised October 2011)
Case

Ken Langone: Member, GE Compensation Committee

On September 2003, Richard Grasso stepped down as chairman and CEO of the New York Stock Exchange, following weeks of intense public criticism over the size of his $190 million compensation package. As chairman of the committee that oversaw Grasso's payout, Ken Langone... View Details

Keywords: Accounting; Corporate Governance; Governing and Advisory Boards; Employee Stock Ownership Plan; Executive Compensation; Governing Rules, Regulations, and Reforms; Labor and Management Relations; Wages; Change Management; Energy Industry; New York (city, NY)

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11 Jul 2011
Research & Ideas

Non-competes Push Talent Away

disturbed that nobody had mentioned the non-compete before he accepted the job, Marx signed willingly, assuming such documents were commonplace. “It's clear that that inventors are leaving states that enforce non-competes for states that don't." Fast-forward a few... View Details

Keywords: by Carmen Nobel; Technology

March 2023 (Revised January 2024)
Case

Deepa Bachu (A): Design Thinking at Pensaar Design

By: Thomas Graeber, Joshua Schwartzstein and Amram Migdal

In this case, set in June 2019 in Bangalore, Karnataka, India, Deepa Bachu of Pensaar Design and her team work with client ITC Ltd. to use design thinking and behavioral experiments to improve workplace safety and strive toward the company’s zero-accident goal. The... View Details

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15 Sep 2021
News

Who Is Driving the Great Resignation?

01 Dec 2005
News

A Matter of Opinion

Hayes, for advice on how “to think like a businessman.” Hayes encouraged Navasky to consider the Owner/President Management Program (OPM), an HBS Executive Education offering for family- and small-business executives. Navasky was an... View Details

Keywords: Publishing Industries (except Internet); Information

01 Sep 2014
News

HBS Faculty Explore Ideas Around the World

Research Center hosted an all day conference, followed the next day by the Japan Research Symposium, at which 13 faculty members, including Chung, presented to more than 100 executives, management scholars, and HBS alumni. View Details

Keywords: faculty research

22 Dec 2003
Research & Ideas

Why Negotiation is Like Jazz

negotiation requires adapting your communication acts to the most advantageous pattern. Learning The Notes Imagine you're a sales rep negotiating with the procurement manager of a professional services firm. Your company is the only... View Details

Keywords: by Kathleen L. McGinn

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information... View Details

Keywords: by Martha Lagace; Service; Financial Services

01 Dec 2011
News

Making the Case for Leadership

plant in Williamsport, Pennsylvania, to introduce a new pilot project designed to enhance the motivation and performance of a group of 200 employees. A rare female manager at Frito-Lay, Johnson finds that her youth, inexperience, and... View Details

Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; National Security and International Affairs; Government; Health, Social Assistance; Data Processing, Hosting, and Related Services; Information; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Food Manufacturing; Manufacturing; Nonmetallic Mineral Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services

16 Oct 2019
News

The Road to Impact

When he turned 50, David Offensend (MBA 1977) decided to make a change. He’d had a successful career in finance but had always dreamed of working in the nonprofit sector. In 2003, he recalls, “I made this leap of faith, that if I could find a View Details

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Tools & Resources | Institute for Business in Global Society

presented at the BiGS Mexico City Roundtable Field experiment: Establishing corporate culture through communication When management effectively communicates the connection between employee ownership and wealth-building activities within... View Details

01 Sep 2009
News

How to Fix Wall Street

and ethical performance. The first step should be a rigorous, top-to-bottom review of the firm’s decision-making and management with a special focus on its pay systems, information flows, control functions, and governing beliefs. As my... View Details

Keywords: Lynn Paine; Colleges, Universities, and Professional Schools; Educational Services; Finance; Management, Scientific, and Technical Consulting Services; Professional Services

01 Dec 2008
News

What Went Wrong?

process for getting out. An expert on finance and a director of the Harvard Management Company, Light opened his remarks with this analogy: “The past year and a half or so has been a slow-motion train wreck. About every three months or... View Details

Keywords: Roger Thompson; Finance

06 Nov 2018
First Look

New Research and Ideas, November 6, 2018

forthcoming Management Science Patent Trolls: Evidence from Targeted Firms By: Cohen, Lauren, Umit Gurun, and Scott Duke Kominers Abstract—We provide the first large-sample evidence on the behavior and impact of nonpracticing entities... View Details

Keywords: Dina Gerdeman

01 Dec 2003
News

Business Answers the Call

curriculum, and staff and the skills to manage these resources.” For Burns and the other alumni in these pages, as well as other involved HBS graduates, public education remains a complex and highly charged issue. Stig Leschly cites View Details

Keywords: Garry Emmons; Educational Support Services; Educational Services

03 Oct 2012
What Do You Think?

Can We Bring Back the “Industrial Commons” for Manufacturing?

"Where was (the) support for manufacturing when it really counted, before much of it escaped offshore? Why should we believe this 'new thinking' now?" Citing " high labor costs and uncooperative unions," Philippe... View Details

Keywords: by James Heskett; Manufacturing

14 Jan 2014
First Look

First Look: January 14

help-friendly organization has to be actively nurtured, however, because helpfulness among colleagues does not arise automatically: competition, pride, or distrust may get in the way. The trickiness of this management challenge-to... View Details

Keywords: Sean Silverthorne

09 Nov 2009
Research & Ideas

Come Fly with Me: A History of Airline Leadership

opportunities and promise where others see only defeat.” At each stage of aviation's business life cycle—start-up, growth, maturity, decline, rebirth—new types of leaders emerged, such as entrepreneur C.E. Woolman at Delta in the 1920s and '30s; professional View Details

Keywords: by Sarah Jane Gilbert; Air Transportation

02 Mar 2015
News

To Market, To Market

operate livestock breeding centers, improve soil systems, and create opportunities for a younger generation to take on farming. In Armenia, Heifer has been teaching farmers about pasture management as well as helping to develop an... View Details

Keywords: Margie Kelley; Agriculture; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

March 2018 (Revised June 2018)
Case

City Year at 30: Toward Long-Term Impact

By: Rosabeth Moss Kanter and James Weber

In 2018, City Year was a 30-year-old nonprofit that recruited and organized teams of young-adult “volunteers” (corps teams) to provide a year of citizen service. It had 3,100 corps members serving in 327 schools located in 28 U.S. cities. In its early decades, City... View Details