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Show Results For
- All HBS Web
(3,002)
- People (4)
- News (721)
- Research (1,829)
- Events (3)
- Multimedia (10)
- Faculty Publications (1,009)
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- 30 May 2000
- Research & Ideas
Market Makers Bid for Success
of FairMarket, which provides online auction services for a variety of merchant and community sites. Meakem is the founder and CEO of FreeMarkets, which creates business-to-business online auctions for industrial parts and suppliers.... View Details
- 11 Oct 2016
- First Look
October 11, 2016
service requests to their city government. Users who viewed photos of city workers responding to their service requests were more likely to continue using the app over the ensuing 13 months, demonstrating... View Details
Keywords: Sean Silverthorne
- 04 Apr 2008
- What Do You Think?
Who Owns Intellectual Property?
Naeem puts much the same sentiment this way: " ... there has to be a defining identity that uniquely defines that idea ... if you do create something, you do own it, until you decide to do otherwise ...." To the degree that View Details
Keywords: by Jim Heskett
- 31 Aug 2010
- First Look
First Look: August 31
interpersonal team diversity. Using detailed project—and individual-level data from an Indian software services firm, we find that the interaction of task change with intrapersonal diversity is related to improved project performance,... View Details
Keywords: Sean Silverthorne
- 14 Feb 2017
- First Look
First Look at New Research: February 14
growing rapidly in importance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52240 forthcoming Management Science Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R.... View Details
Keywords: Sean Silverthorne
- 20 Feb 2007
- First Look
First Look: February 20, 2007
in Executive Education in Business Marketing Author:Das Narayandas Periodical:Journal of Business-to-Business Marketing 14, no. 1 (2007) Abstract Business marketers in the 21st century are grappling with the harsh, tough demands of a consolidated View Details
Keywords: Martha Lagace
- 20 Dec 2016
- First Look
December 20, 2016
managers a way to illustrate the cause-effect relationship between company goals and the overall business strategy. Using an internal value chain model, we discuss how the balanced scorecard can support and enable customer management,... View Details
Keywords: Carmen Nobel
- 13 Sep 2011
- First Look
First Look: September 13
of software-as-a-service apps for a wide range of business needs from customer management to human resources, while the portal service gives businesses the ability to manage all their apps in one place from... View Details
Keywords: Sean Silverthorne
- 20 May 2014
- First Look
First Look: May 20
logo, and selecting the right products and services that enhanced her revitalized brand. And, she had to decide where to site the new hotel properties to best compete against global behemoths, Starwood, Marriott, Hyatt, and... View Details
Keywords: Sean Silverthorne
- 08 Jul 2008
- First Look
First Look: July 8, 2008
tail in action-reviewing sales data from Nielsen SoundScan, Nielsen VideoScan, the online music service Rhapsody, and the Australian DVD-by-mail service Quickflix. What she found may surprise you:... View Details
Keywords: Martha Lagace
- 02 Jan 2018
- First Look
First Look at New Research and Ideas, January 3, 2018
new offering that would "change the way people experience TV." The new service would allow consumers to bypass traditional cable and satellite delivery and use the Internet to access live streams of more than 40 popular... View Details
Keywords: Sean Silverthorne
- 09 Aug 2016
- First Look
August 9, 2016
Corporation suffered one of the largest cyber breaches to date. The breach that occurred during the busy holiday shopping season resulted in personal and credit card information of approximately 110 million Target customers being... View Details
Keywords: Sean Silverthorne
- 11 Oct 2022
- Research & Ideas
Shrinking the Racial Wealth Gap, One Mortgage at a Time
Taints Customer Service: Evidence from 6,000 Hotels A World of Difference: What Keeps Companies from Becoming More Inclusive Measuring the Perceived Liquidity of the Corporate Bond Market Feedback or ideas to share? Email the Working... View Details
- 30 Jul 2013
- First Look
First Look: July 30
assisted by the creation of individual divisions that provided specialized services to its clients-Freight, Express, Supply Chain Solutions, Seaways, and Global. In 2012, the company renewed it efforts to foster cross-selling across the... View Details
Keywords: Anna Secino
- 10 Jul 2000
- Research & Ideas
Cable TV: From Community Antennas to Wired Cities
sets. To demonstrate the sets, he secured informal permission from his employer to string an electrical wire from a local hilltop to serve as an antenna for the reception of signals from Philadelphia stations. When customers who purchased... View Details
- 16 Jun 2014
- Research & Ideas
The Unfulfilled Promise of Educational Technology
that, especially in urban school districts, excellence is found in pockets—terrific schools in underperforming districts or engaging classrooms in terrible schools—but that high performance is lacking across entire school systems.... View Details
- 17 Feb 2003
- Research & Ideas
Building Communities as Well as Companies
research, figure out what's going to be hot, and be adaptable to the market. Brand yourself and create value by using whatever resources you have at hand." Groves outlined a few common characteristics of companies that have weathered well over the past two years.... View Details
Keywords: by Julia Hanna
- 29 Oct 2014
- Research & Ideas
Inventing Products is Less Valuable Than Inventing Ideas
by contrast, has been very careful about monetizing its site only gradually over time through the collection of customer data—all the while developing the idea by layering on new services such as messaging,... View Details
- 05 Dec 2017
- First Look
First Look at New Research and Ideas, December 5, 2017
S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost, and Rom Schrift Abstract—In today’s turbulent business environment, customer retention presents a significant challenge for many View Details
Keywords: Sean Silverthorne
- 17 Jul 2006
- Lessons from the Classroom
Developing a Strategy for Digital Convergence
between Microsoft and Intel. Tech companies contend with high, upfront fixed costs and low marginal costs. They deal with the effect of standards in locking in customers and raising switching costs. With the unique aspects of the... View Details