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  • All HBS Web  (2,221)
    • People  (7)
    • News  (455)
    • Research  (1,487)
    • Events  (4)
    • Multimedia  (5)
  • Faculty Publications  (833)
← Page 82 of 2,221 Results →
  • May 2021
  • Simulation

Customer Compatibility Exercise Application

By: Ryan W. Buell
Customers impose considerable variability on the operating systems of service organizations. They show up when they wish (arrival variability), they ask for different things (request variability), they vary in their willingness and ability to help themselves (effort... View Details
Keywords: Customer Compatibility; Customer Relationship Management; Strategy; Service Operations; Service Delivery; Performance Efficiency; Analysis; Consumer Behavior; Analytics and Data Science
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Buell, Ryan W. "Customer Compatibility Exercise Application." Harvard Business School Simulation 620-707, May 2021.
  • 11 Feb 2021
  • Blog Post

2+2 Where Are They Now Spotlight: Ali Evans (MBA 2019)

understand my strengths and weaknesses, passions and longer-term direction before beginning my MBA. Where are you currently working? Can you describe your role? I am a technology investor at Francisco Partners (FP). At FP, we partner with... View Details
  • 26 May 2016
  • News

W. James McNerney Jr., MBA 1975

consumer products, including Scotch tapes and Post-it notes. While at Boeing, McNerney defined, built, and nurtured a culture that emphasizes both individual accountability for getting one’s job done and a shared responsibility for the... View Details
Keywords: Susan Young; Air Transportation; Transportation
  • 01 Dec 2017
  • News

Case Study: The Doctor Deficit

marketplaces are often “winner take all,” and Nomad is not alone in pursuing a technological fix to health care staffing; delaying expansion risks ceding ground to new competitors. Which path should the company take? The Answers: Having... View Details
Keywords: April White
  • 01 Sep 2010
  • News

Dean Nohria Looks Ahead

three major cities. The first six years of my life were in Calcutta. Then we moved to Delhi, where I finished my schooling at St. Columba’s. Afterward I enrolled at IIT Indian Institute of Technology Bombay and earned a chemical... View Details
Keywords: Roger Thompson
  • 01 Jun 2011
  • News

New Venture Winner Mines E-Waste

consumers to access core components. Take circuit boards, for example. The process would begin with grinding up the circuit boards and would end with a yield of refined commodity-grade metals.” Modeled after the School’s student Business... View Details
Keywords: contests; awards; Mining (except Oil and Gas); Mining
  • 28 Sep 2010
  • First Look

First Look: September 28, 2010

incentivized boards of directors may have played a role in protecting the interests of outside investors. Technology Diffusion and Postwar Growth Authors:Diego Comin and Bart Hobijn Publication:NBER Macroeconomics Annual (forthcoming)... View Details
Keywords: Sean Silverthorne
  • 24 Sep 2021
  • Blog Post

Alumni Spotlight: Career Advice from Alums Working in Climate

climate change: policy, joining startups or building your own, investing, scaling new technologies in large corporations and beyond. Mitigating emissions requires reimagining entire sections of the economy - from where we live, what we... View Details
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

technological characteristics of the innovation and at the potential business model by which the innovation might be brought to market. Overserved customers consume a product or service but don't need all... View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
  • 02 Jun 2003
  • Research & Ideas

Stuck in Gear: Why Managers Don’t Act

re-tooled to successful and profitable strategic ends. In Revival of the Fittest, he draws on his extensive global research in such diverse industries as personal computers, brewing, tires, and consumer banking to outline the pitfalls... View Details
Keywords: by Martha Lagace
  • 03 Dec 2001
  • Research & Ideas

Healthcare Conference Looks At Ailing Industry

Technologies Cause Great Firms to Fail, may be that they haven't yet been disrupted. As Christensen explained, the debate on mass healthcare reform usually pivots around the same three questions. "Maybe we've just got to get... View Details
Keywords: by Martha Lagace; Health
  • 16 Feb 2021
  • Blog Post

The Rise of The Sixes: Interview with CEO and Founder Franci Girard

it Fashion Inspired to work with innovative fashion companies within the industry, Girard began making connections. Through her efforts she was introduced to a venture backed technology company that built sustainable fashion businesses.... View Details
Keywords: Consumer Products / Retail; Consumer Products / Retail
  • 04 Oct 2011
  • First Look

First Look: October 4

consumers to reduce their energy usage. OPOWER was co-founded in 2008 by two young Harvard graduates, Dan Yates and Alex Laskey, who were inspired by Robert Cialdini's behavioral science research showing that people's normative... View Details
Keywords: Sean Silverthorne
  • 09 Feb 2010
  • First Look

First Look: Feb. 9

  Working PapersThe Architecture of Complex Systems: Do Core-Periphery Structures Dominate? Authors:Alan MacCormack, Carliss Baldwin, and John Rusnak Abstract Any complex technological system can be decomposed into a number of subsystems... View Details
Keywords: Martha Lagace
  • February 1990 (Revised August 2001)
  • Case

Merloni Elettrodomestici SpA: The Transit Point Experiment

By: Janice H. Hammond and Maura G Kelly
Merloni Elettrodomestici is a leading Italian manufacturer of domestic appliances. In 1986, an exposition for Merloni customers is scheduled at its Milano regional warehouse. During the two-month period preceding the event, when the warehouse must be free of inventory,... View Details
Keywords: Logistics; Marketing Channels; Planning; Time Management; Distribution Channels; Competitive Advantage; Customer Relationship Management; Information Technology; Consumer Products Industry; Italy
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Hammond, Janice H., and Maura G Kelly. "Merloni Elettrodomestici SpA: The Transit Point Experiment." Harvard Business School Case 690-003, February 1990. (Revised August 2001.)
  • 31 Mar 2022
  • Blog Post

Setting Interns Up for Success at Your Startup

startup, and their successful experience bringing an HBS intern into their Business Intelligence team. Meet Mori Mori is a technology company focused on innovations in the food, agriculture, and packaging industries. Mori’s proprietary... View Details
Keywords: Entrepreneurship
  • 25 Apr 2012
  • What Do You Think?

How Will the “Age of Big Data” Affect Management?

of perfect information." Among the suggestions for managers were these: Help "data analyzers consume and translate the data" (Scott Kemme, who also suggested an alternative title for the column, which I instead used above), Know "what not... View Details
Keywords: Re: James L. Heskett
  • 26 Jan 2004
  • Research & Ideas

What Developing-World Companies Teach Us About Innovation

When most people think of innovation, they envision developed-world companies such as the U.S.A.'s IBM, Japan's Sony, South Korea's Samsung, Finland's Nokia, or Switzerland's Novartis, technology leaders that have stayed at the cutting... View Details
Keywords: by Donald N. Sull, Alejandro Ruelas-Gossi & Martin Escobari
  • 01 Oct 2021
  • Blog Post

Alumni Spotlight: Career Advice from Alums Working in Climate

climate change: policy, joining startups or building your own, investing, scaling new technologies in large corporations and beyond. Mitigating emissions requires reimagining entire sections of the economy - from where we live, what we... View Details
Keywords: Energy / Cleantech
  • 02 Jul 2001
  • Research & Ideas

Ray A. Goldberg

discussions. Known as the Private and Public, Scientific, Academic, and Consumer Food Policy Group (PAPSAC), the organization is dedicated to using a multidisciplinary approach to "assist the food system in evaluating the various... View Details
Keywords: by Staff; Agriculture & Agribusiness
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