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Publications

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  • All HBS Web  (6,908)
    • News  (1,262)
    • Research  (4,448)
    • Events  (116)
    • Multimedia  (73)
  • Faculty Publications  (3,084)

Show Results For

  • All HBS Web  (6,908)
    • News  (1,262)
    • Research  (4,448)
    • Events  (116)
    • Multimedia  (73)
  • Faculty Publications  (3,084)
← Page 81 of 6,908 Results →
  • 05 Jun 2017
  • News

5 Takeaways For The C-Suite From 2016's Vote Prediction Debacles

  • October 1981 (Revised April 1984)
  • Case

H.J. Heinz Co.: The Administration of Policy (B)

Summarizes the investigation conducted by outside legal and accounting firms under the Heinz audit committee. Improper practices were found at three of the five Heinz domestic divisions and at a number of foreign operations. Presents restated financial data for the... View Details
Keywords: Ethics; Accounting Audits; Manufacturing Industry; Consumer Products Industry
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Goodpaster, Kenneth E. "H.J. Heinz Co.: The Administration of Policy (B)." Harvard Business School Case 382-035, October 1981. (Revised April 1984.)
  • December 12, 2009
  • Other Article

The Transformation of India: Incumbent Control, Reforms, and Newcomers

By: Laura Alfaro and Anusha Chari
What microeconomic forces drove the structural transformation of India's economy in recent decades? This column studies firm-level data and portrays a dynamic economy driven by the growth of private and foreign firms. But the Indian economy did not go through an... View Details
Keywords: Transformation; Microeconomics; India
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Alfaro, Laura, and Anusha Chari. "The Transformation of India: Incumbent Control, Reforms, and Newcomers." Vox, CEPR Policy Portal (December 12, 2009).
  • October 2008 (Revised August 2010)
  • Background Note

Understanding the Credit Crisis of 2007 to 2008

By: Arthur I Segel and Ben Creo
This note details the background of the credit crisis, discusses potential causes of it, and considers its ramifications. The exhibits contain a variety of pertinent data regarding the rise of securitization, debt levels, and typical aspects of financial crises. A new... View Details
Keywords: Financial Crisis; Borrowing and Debt; Credit; Financial Instruments; Financial Management; Financial Markets
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Segel, Arthur I., and Ben Creo. "Understanding the Credit Crisis of 2007 to 2008." Harvard Business School Background Note 209-073, October 2008. (Revised August 2010.)
  • 01 Jun 2014
  • News

How to Make Robots Seem Less Creepy

  • 15 Oct 2012
  • News

Pay-as-You-Drive Insurance: Big Brother Needs a Makeover

  • 15 Oct 2019
  • News

Harvard's Commitment to a Campus, World Free from Assault, Harassment

  • 03 Nov 2016
  • News

Seven Catalysts To Creating Progress and Becoming A More Effective Leader with Dr. Teresa Amabile

  • 05 Mar 2012
  • News

Josh Lerner Plans A Better Private Equity Database

  • 21 Nov 2008
  • Working Paper Summaries

Applicant and Examiner Citations in U.S. Patents: An Overview and Analysis

Keywords: by Juan Alcacer
  • Winter 2020
  • Article

The Economics of Maps

By: Abhishek Nagaraj and Scott Stern
For centuries, maps have codified the extent of human geographic knowledge and shaped discovery and economic decision-making. Economists across many fields, including urban economics, public finance, political economy, and economic geography, have long employed maps,... View Details
Keywords: Maps; Economic Geography; Geography; Economics; History
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Nagaraj, Abhishek, and Scott Stern. "The Economics of Maps." Journal of Economic Perspectives 34, no. 1 (Winter 2020): 196–221.
  • 2011
  • Working Paper

The Impact of Forward-Looking Metrics on Employee Decision Making

By: Pablo Casas-Arce, F. Asis Martinez-Jerez and V.G. Narayanan
This paper analyzes the effects of providing forward-looking metrics on employee decision making. We use data from a southern European bank that, in April 2002, started providing its branch managers with customer lifetime value (CLV) information about mortgage... View Details
Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Mortgages; Employees; Information; Knowledge Use and Leverage; Service Delivery; Banking Industry; Europe
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Casas-Arce, Pablo, F. Asis Martinez-Jerez, and V.G. Narayanan. "The Impact of Forward-Looking Metrics on Employee Decision Making." Working Paper, 2011.
  • Article

Market Heterogeneity and Local Capacity Decisions in Services

By: Dennis Campbell and Frances X. Frei
We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and customer sensitivity to service time. Our findings, using data from one of the largest financial services providers in... View Details
Keywords: Customer Satisfaction; Cost; Standards; Service Delivery; Service Operations; Performance Capacity; Performance Productivity; Financial Services Industry; United States
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Campbell, Dennis, and Frances X. Frei. "Market Heterogeneity and Local Capacity Decisions in Services." Manufacturing & Service Operations Management 13, no. 1 (Winter 2011): 2–19. (Lead Article.)
  • June 2025
  • Article

Ideation with Generative AI—In Consumer Research and Beyond

By: Julian De Freitas, G. Nave and Stefano Puntoni
The use of large language models (LLMs) in consumer research is rapidly evolving, with applications including synthetic data generation, data analysis, and more. However, their role in creative ideation—a cornerstone of consumer research—remains underexplored. Drawing... View Details
Keywords: Large Language Model; AI and Machine Learning; Creativity; Innovation Strategy
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De Freitas, Julian, G. Nave, and Stefano Puntoni. "Ideation with Generative AI—In Consumer Research and Beyond." Journal of Consumer Research 51, no. 1 (June 2025): 18–31.
  • June 2016
  • Article

Understanding Online Hotel Reviews Through Automated Text Analysis

By: Shawn Mankad, Hyunjeong "Spring" Han, Joel Goh and Srinagesh Gavirneni
Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience for the hospitality industry. These data are often voluminous and unstructured, presenting analytical challenges for... View Details
Keywords: Hotel Reviews; Natural Language Processing; Information Technology; Service Operations; Accommodations Industry; Moscow
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Mankad, Shawn, Hyunjeong "Spring" Han, Joel Goh, and Srinagesh Gavirneni. "Understanding Online Hotel Reviews Through Automated Text Analysis." Service Science 8, no. 2 (June 2016): 124–138.
  • June 2012 (Revised March 2014)
  • Case

I Paid a Bribe (Dot) Com

By: Karthik Ramanna and Rachna Tahilyani
Anti-corruption web platform "ipaidabribe.com" leverages the transparency and anonymity of the Internet to encourage private citizens in India who have been the victims of corruption to self-report details of bribes paid, including the bribe amount, the name of the... View Details
Keywords: Crime and Corruption; Internet and the Web; Ethics; Service Industry; India
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Ramanna, Karthik, and Rachna Tahilyani. "I Paid a Bribe (Dot) Com ." Harvard Business School Case 112-078, June 2012. (Revised March 2014.)
  • Teaching Interest

Design of Field Research Methods (DFRM)

Field research involves collecting original data (qualitative and/or quantitative) in field sites. This course combines informal lecture and discussion with practical exercises to build specific skills for conducting field research in organizations. Readings include... View Details

  • January 2021
  • Case

Bespoken Spirits: Disrupting Distilling

By: Benjamin C. Esty and Daniel Fisher
On October 7, 2020, Bespoken Spirits publicly announced it had received $2.6 million of seed funding for its “sustainable maturation process,” a process that could produce award-winning whiskeys in just days rather than years using a novel technology and data science. ... View Details
Keywords: Business Ventures; Business Strategy; Competitive Advantage; Disruption; Entrepreneurship; Environmental Sustainability; Cash Flow; Disruptive Innovation; Innovation Strategy; Brands and Branding; Business Model; Consumer Products Industry; Food and Beverage Industry; Service Industry; United States; California
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Esty, Benjamin C., and Daniel Fisher. "Bespoken Spirits: Disrupting Distilling." Harvard Business School Case 721-419, January 2021.
  • 08 Aug 2023
  • Research & Ideas

Black Employees Not Only Earn Less, But Deal with Bad Bosses and Poor Conditions

conditions. While such reviews are published anonymously, Zhang cross-referenced the data with a government database from the Equal Employment Opportunity Commission that lists the racial percentages of employees at all US companies with... View Details
Keywords: by Michael Blanding
  • Research Summary

Overview

By: Ethan C. Rouen
Relying on empirical archival methodologies—as well as techniques in data science—to develop and structure new sources of data by which to approach questions of looming disclosure changes, Professor Rouen has focused on one of the Securities and Exchange Commission’s... View Details
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