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All HBS Web
(4,202)
- People (9)
- News (1,166)
- Research (1,693)
- Events (18)
- Multimedia (13)
- Faculty Publications (497)
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- 07 Jan 2015
- What Do You Think?
SUMMING UP: What Are the Limits On Workplace Transparency?
problems in today's workplace. She commented that, "Salary transparency within peer groups is the most expeditious way to bring an end to the gender wage gap that exists in every country in the world (it) will certainly be the...
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by James Heskett
- 13 Nov 2000
- Research & Ideas
Managing to Learn: How Companies Can Turn Knowledge into Action
In his book, Learning in Action: A Guide to Putting the Learning Organization to Work (Harvard Business School Press), HBS professor David Garvin argues that Nike left open a critical gap between encouraging innovative thinking and...
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by Laurie Joan Aron
- 19 Mar 2006
- Research & Ideas
Do I Dare Say Something?
recent working paper, Harvard Business School professor Amy Edmondson and Penn State professor James Detert explored the challenges employees face speaking up to internal authorities. Their research focused on behavior in large,...
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by Sarah Jane Gilbert
- 21 Feb 2012
- First Look
First Look: Feb. 21
and contracts in shaping the growth and influence of business enterprises. It presents entrepreneurs, executives, and the firms they controlled as driving actors in national economies and international growth. Alongside an original introduction, we have selected View Details
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Sean Silverthorne
- 02 Sep 2013
- Research & Ideas
The Curse of Double-Digit Growth
are not unequivocally a club that one should strive to join," writes Werker in his April 2013 working paper, Learning from Double-Digit Growth Experiences, published by the International Growth Centre at the London School of...
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by Kim Girard
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
and The Service Profit Chain and The Value Profit Chain (with Lenoard A. Schlesinger). Some of the ideas go back to Heskett's 1986 book, Managing in the Service Economy. A new book, The Ownership Quotient, is underway, written with Sasser and Wheeler. These View Details
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by Sean Silverthorne
- 16 Aug 2016
- First Look
August 16, 2016
chains lengthened by 20% following the collapse of a flagship dealer in 2008 and even more for institutions strongly connected to this dealer. Finally, dealers drastically reduced their inventory during the crisis. Download working paper:...
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Sean Silverthorne
- 20 Feb 2006
- HBS Case
Oprah: A Case Study Comes Alive
focused on IT businesses and involved male protagonists. Mends thought it would be exciting to explore a wider range of model companies and leaders, and Koehn, whose work has often focused on entrepreneurs in unconventional settings,...
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- 04 Feb 2008
- Research & Ideas
Putting Entrepreneurship in the Social Sector
how a social entrepreneur [GDBA chief executive Geraldine Peacock] used an innovative network approach to achieve tremendous mission impact by mobilizing resources and building capacity beyond GDBA's immediate control. The organization View Details
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by Sean Silverthorne
- 18 Jan 2021
- Book
How Thinking Like a Startup Helps Governments Solve More Problems
startup in govtech or a public sector group at a large company working on public sector cloud solutions, for example. Another reason is that people not in government, such as private business leaders or...
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by Martha Lagace
- 16 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part One
remarkably well.—Nancy F. Koehn In Part Two, to appear in the April 23 update of HBS Working Knowledge, Koehn discusses the remarkable brand power created by Estée Lauder, Howard Schultz, and Michael Dell. ... A Parachute Through Time All...
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by Martha Lagace
- 22 Mar 2010
- Research & Ideas
One Strategy: Aligning Planning and Execution
an interview with HBS Working Knowledge. "Obtaining One Strategy in times of change means the organization will respond in a holistic fashion to new challenges, staying aligned for maximum competitive impact." The book follows...
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- 05 Feb 2007
- Research & Ideas
Business and the Global Poor
2005 on business solutions for alleviating poverty. The work combines chapters from a variety of perspectives—business, academic, government, nonprofit—to examine the nature of poverty, how the poor can become producers as well as...
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by Sean Silverthorne
- 07 Mar 2000
- Research & Ideas
Putting Health Care Consumers in the Driver’s Seat
interests of vulnerable or disenfranchised consumers are protected. Encyclopedic in scope and authoritative in substance, the papers represent the sole major work on the subject to date. Herzlinger, the School's Nancy R. McPherson...
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- 07 Feb 2007
- Research & Ideas
Dividends from Schumpeter’s Noble Failure
so detailed an investigation as would be necessary I would have to have a whole research staff working for me." To another friend, he wrote, "I am still a slave to my manuscript and for instance worried last night till 2 a.m..,...
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by Thomas K. McCraw
- 20 Feb 2001
- Research & Ideas
What’s Next for Japan
approach was not a universal panacea to competing in the global economy." Porter went on to suggest that even the profitable Japan had serious limitations. "Total quality management, lifetime employment, close relationships with suppliers . . . did View Details
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by Hilah Geer
- 22 Dec 2003
- Research & Ideas
Why Negotiation is Like Jazz
hours of hard work flow into a piece that none of them has ever heard before and will never hear again. Like jazz, communication is improvisational. Each time you communicate with another person, you're playing it by ear. You may have...
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by Kathleen L. McGinn
- 21 Jun 2004
- Research & Ideas
Music Downloads: Pirates—or Customers?
comparing the sales of almost 700 albums as reported by Nielsen SoundScan. Oberholzer and Strumpf concluded that there was almost no relationship between the two. How could this be? The researchers believe that most downloading is done over peer-to-peer networks by...
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- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
HBS Working Knowledge recently celebrated its tenth birthday, and we mark the occasion by looking back and looking forward. We've asked HBS Dean Nitin Nohria and a number of faculty to both remark on what they view as the most significant...
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by Sean Silverthorne
- 29 Jul 2002
- Research & Ideas
Get Off the Dime!
seen a variation on this story? Getting the Bosses' Approval From Ted Watson The general idea—hardly unique to us—was to do business consistently across all of our operating units. We would have the same approach to conducting any activity regardless of whether a...
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by John P. Kotter & Dan S. Cohen