Total Customer Value - Publications - Faculty & Research

01 Jun 2015
News

Alumni and Faculty Books for June 2015

Alumni Books The Boat House Café: Book One of First Light by Linda Cardillo (MBA 1978) (Bellastoria Press LLP) A novel set on Martha’s Vineyard. Buffoonery on Woodhouse Avenue by Bob Garland (PMD 20, 1970) (Gabbrolandbooks) The fourth in a series of humorous novels.... View Details

08 Jul 2021
Blog Post

Managing Sustainable Advantage with Key ESG Co-Founders, Anne-Marie Schoonbeek and Heleen van Poecke

them to build a business where they could: Help their customers unlock value while improving their impact on society Put their Finance, Consulting and SaaS experience to good use. Conversations with HBS... View Details

Keywords: Entrepreneurship; Technology

February 2010
Teaching Note

The Cleveland Clinic: Growth Strategy 2008 (TN)

By: Michael E. Porter, Elizabeth O. Teisberg, Jennifer F Baron and Carolyn Daly

Teaching Note for 709473. View Details

Keywords: Health Care and Treatment; Value; Restructuring; Groups and Teams; System; Transformation; Expansion; Integration; Alignment; Goals and Objectives; Leading Change; Customer Focus and Relationships; Health Industry; Cleveland; United States; Abu Dhabi; Canada

Citation

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16 Sep 2008
First Look

First Look: September 16, 2008

(Bazerman, Loewenstein & White, 1992). The present analysis, however, shows that the perceived value of such tradeoffs—the transaction utility (Thaler, 1985; 1999)-depends on whether the allocation occurs within a particular social... View Details

01 Jun 2002
News

Up to the Challenge: Lori Schock - Listen and Learn

manufacturing workers on a computer system used for data reconciliation. The assignment proved challenging. “I was a total outsider running a class designed to change the work patterns of an experienced manufacturing team,” she grimaces.... View Details

Keywords: Kathleen Brill

17 Jul 2019
Blog Post

Tech for the People

Enterprise Initiative that provides competitive salaries to graduating MBAs who work for a year in nonprofit and public sector organizations. Spending his first post-HBS year as a Leadership Fellow made total sense for Tsai, a Stanford... View Details

Web

Protecting Yourself Against Social Engineering | Information Technology

they do it? The most common use of social engineering is to steal information, whether this is your personal information, a password, or banking information. However, sometimes they are seeking to get access to information like customer... View Details

13 Jul 2010
First Look

First Look: July 13

infrastructure ITG had constructed to support clients with customized software tools and technical support had grown well beyond sustainable levels. With his management team, Gasser had developed a two-part response to the challenge: a... View Details

Keywords: Martha Lagace

28 Mar 2004
Research & Ideas

HBS Celebrates Social Enterprise Initiative

When Harvard Business School launched its Social Enterprise Initiative (SEI) in 1993-1994, few academic institutions were conducting serious research and teaching about how to create social value through the nonprofit, private, and public... View Details

Keywords: by Manda Salls

03 Nov 2003
Research & Ideas

Making Money Making Movies

movie admissions was the highest since the late 1950s, and box office revenues grew to $9.5 billion. Internationally, box office grosses are even higher—also at record levels. Total grosses for 2003 will probably not be far behind. All of... View Details

Keywords: by Manda Salls; Entertainment & Recreation; Motion Pictures & Video

07 Mar 2024
Blog Post

IFC India: Green-tech Entrepreneurship in India

some areas of strength and key insights from our Log9 site visit. Overall, all ventures should use this framework to ensure that they have found “Product-Market-Fit”; this is even more critical in resource-constrained developing countries like India. Context + View Details

01 Oct 2000
News

The Entrepreneurial Venture

the last quarter century, not only in terms of entrepreneurship but also in the dynamics of the free-enterprise system itself. In 1975, venture funding in the United States totaled about $50 million. Today, it is somewhere between $50 and... View Details

15 Jul 2002
Research & Ideas

Going Green Makes Good Business Sense

Press in 2000. Reinhardt evaluated current trends and tensions for managers, and outlined tactics that managers use to try to reconcile what at face value seem competing objectives: how to maximize shareholder View Details

Keywords: by Martha Lagace

01 Oct 2001
Research & Ideas

Five Questions for Stuart Gilson

restructuring as the process through which a company radically changes the contractual relationships that exist among its creditors, shareholders, employees, and other stakeholders. The goal of restructuring is to increase the overall market View Details

Keywords: by Sean Silverthorne

Web

Social Entrepreneurship Fellowship | Social Enterprise | Harvard Business School

Social Entrepreneurship Fellowship will support a graduating HBS student who is launching a social enterprise that will create significant social or environmental value in a sustainable manner. The fellowship is selective and will be... View Details

01 Oct 1999
News

Q & A: Jeanne P. Jackson: A New Regime at Banana Republic

the customer like about the brand? We found that they associated the brand with quality, a sense of adventure, and a pleasant store experience. Then we did some opportunity analyses on what people wished was out there. We found a gigantic... View Details

20 Nov 2000
Research & Ideas

Moving from Supply Chains to Supply Networks

successful firms. Some firms have completely changed the competitive dynamics of their industries because of the kind of competitive advantage they've been able to gain in the supply chain. Wal-Mart, of course, is the obvious one. The impact of their ability to get... View Details

Keywords: by Staff

01 Feb 2001
News

Books

upsetting the West's conventional wisdom about the reasons for Japan's success, Porter and his coauthors emphasize that Japanese practices such as total quality and continuous improvement were valuable additions to U.S. industry. But, as... View Details

Keywords: books; research; Publishing Industries (except Internet); Information

Web

Loan Assistance Programs - Alumni

continues beyond April. Application deadline is September 18 at 12:00 PM (noon) ET. To be considered for an award, applicants must be working in the private sector with total compensation at or below $130,000 USD . Applications from... View Details

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Online Entrepreneurial Marketing Course | HBS Online

Hours Download full syllabus 4-5 hrs Module 1 Intro to Entrepreneurial Marketing Explore a startup business model’s four key elements and learn how to formulate a customer value proposition, determine... View Details

Publications