Publications

16 Aug 2010
Lessons from the Classroom

HBS Introduces Marketing Analysis Tools for Managers

that managers deliver ROI from their marketing investments; therefore, quantifying the effects of marketing decisions is imperative. At the same time, customer relationship management (CRM) software and emerging Web 2.0 applications are... View Details

Keywords: by Sarah Jane Gilbert

2017
Working Paper

Discretionary Task Ordering: Queue Management in Radiological Services

By: Maria Ibanez, Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats

Work scheduling research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize similar tasks... View Details

SSRN

January 2007 (Revised July 2007)
Case

Clear Channel Communications, Inc.

By: Felix Oberholzer-Gee and Carole Winkler

Discusses the rise of Clear Channel Communications, Inc. (CC) as the most important radio broadcasting company in the United States. While CC can look back on a glorious past, it faces a multitude of business issues: radio listenership is in decline, media deregulation... View Details

Keywords: History; Media; Performance Effectiveness; Public Opinion; Business and Government Relations; Media and Broadcasting Industry; United States

Educators

2010
Working Paper

Reversing the Queue: Performance, Legitimacy, and Minority Hiring

By: Andrew Hill and David A. Thomas

Studies of minority hiring have found that poor-performing firms or firms in highly competitive contexts are more likely to hire minority candidates. However, most work has examined hiring for entry and mid-level positions, not senior management. Management positions... View Details

Keywords: Diversity; Selection and Staffing; Leadership; Managerial Roles; Performance Effectiveness; Sports Industry; United States

February 2005 (Revised March 2005)
Case

The Trustees of Reservations

By: Michael Chu

The executive director and chairman of the board of The Trustees of Reservations, one of the nation's oldest land conservation institutions, undertake a major governance restructuring. Reviews the forces leading to the change, the process by which its undertaken, and... View Details

Keywords: Restructuring; Governance Controls; Performance Effectiveness; Problems and Challenges; Social Enterprise

Find at Harvard

2016
Flash Talks

Rachel Arnett

03 Dec 2018
Research & Ideas

How Companies Can Increase Market Rewards for Sustainability Efforts

flavijus For the first time, a link has been drawn between public sentiment about a company’s sustainability practices and how that company is valued in the market. The results are important both for investors searching for under-valued, socially responsible companies,... View Details

Keywords: by Rachel Layne

2019
Flash Talks

Leveraging Minority Identities at Work

May 1996 (Revised October 2001)
Case

BAE Automated Systems (B): Implementing the Denver International Airport Baggage-Handling System

By: Lynda M. Applegate, H. James Nelson, Ramiro Montealegre and Carin-Isabel Knoop

Describes the negotiations between the City of Denver officials, airlines, consulting companies, and BAE for the construction of a backup baggage system to enable the Denver International Airport (DIA) to open. When DIA finally opens in February 1995, 16 months behind... View Details

Keywords: Performance Effectiveness; Management Practices and Processes; Projects; Negotiation; Outcome or Result; Problems and Challenges; Air Transportation Industry; Construction Industry; Colorado

Educators

28 Apr 2011
Working Paper Summaries

When Smaller Menus are Better: Variability in Menu-Setting Ability and 401(k) Plans

Keywords: by David Goldreich & Hanna Halaburda

2021
Article

Evidence of Decreasing Internet Entropy: The Lack of Redundancy in DNS Resolution by Major Websites and Services

By: Samantha Bates, John Bowers, Shane Greenstein, Jordi Weinstock, Jonathan Zittrain and Yunhan Xu

This paper analyzes the extent to which the Internet’s global domain name resolution (DNS) system has preserved its distributed resilience given the rise of cloud-based hosting and infrastructure. We explore trends in the concentration of the DNS space since at least... View Details

Keywords: Domain Name System; Resilience; Entropy; Internet and the Web; Infrastructure; Performance Effectiveness; Safety; Cybersecurity

April 2010
Teaching Note

Dartmouth-Hitchcock Medical Center: Spine Care (TN)

By: Robert S. Huckman and Michael E. Porter

Teaching Note for [609016]. View Details

Keywords: Health Care and Treatment; Health Disorders; Research; Performance Effectiveness; Outcome or Result; Education Industry; United States

January 1989
Case

Benetton S.p.A.

By: Howard H. Stevenson

Focuses on the strategic/organizational development of Benetton. Examines the organizational structure which has allowed the company to expand into a world scale company from its small entrepreneurial base. Examines the functional strategies which have allowed a huge... View Details

Keywords: Marketing Strategy; Organizational Structure; Growth and Development; Business Strategy; Performance Effectiveness; Fashion Industry; Apparel and Accessories Industry

Educators

12 Mar 2012
Research & Ideas

Crowded at the Top: The Rise of the Functional Manager

other functional managers, in hopes that they'll work as a team and discover effective ways to cooperate better. "By narrowing their focus in terms of their business portfolio, companies increase the potential for synergies,"... View Details

Keywords: by Carmen Nobel

18 Jun 2012
Research & Ideas

Better by the Bunch: Evaluating Job Candidates in Groups

because of the potential positive effects on a company's bottom line. "By basing decisions on performance rather than uninformative stereotypes," Bohnet says, "instead of hiring who you think... View Details

Keywords: by Maggie Starvish

2023
Working Paper

Targeting, Personalization, and Engagement in an Agricultural Advisory Service

By: Susan Athey, Shawn Cole, Shanjukta Nath and Jessica Zhu

ICT is increasingly used to deliver customized information in developing countries. We examine whether individually targeting the timing of automated voice calls meaningfully increases engagement in an agricultural advisory service. We define, estimate, and... View Details

Keywords: Developing Countries and Economies; Knowledge Dissemination; Customization and Personalization; Performance Effectiveness

July 2011
Teaching Note

Buro Happold (TN)

By: Robert G. Eccles and Erin McFee

Teaching Note for 409021. View Details

Keywords: Leadership Development; Training; Organizational Culture; Service Operations; Performance Effectiveness; Management Skills; Service Industry

2008
Working Paper

Exploring the Duality between Product and Organizational Architectures: A Test of the Mirroring Hypothesis

By: Alan D. MacCormack, John Rusnak and Carliss Y. Baldwin

A variety of academic studies argue that a relationship exists between the structure of an organization and the design of the products that this organization produces. Specifically, products tend to "mirror" the architectures of the organizations in which they are... View Details

Keywords: Open Source Distribution; Product Design; Organizational Design; Organizational Structure; Performance Effectiveness; Information Technology Industry

Article

Making a Difference: Developing Actionable Knowledge for Practice and Theory

By: Michael Beer

There is a widely acknowledged gap between academic research and practice. While the field of organizational studies and development has had an impact on management practice in some organizations, it has had only a modest impact on widely accepted management practice... View Details

Keywords: Actionable Knowledge; Actionable Practice; Normal Science; Scholar-consultant; Management Practices and Processes; Theory; Innovation Leadership; Organizations; Performance Effectiveness