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  • All HBS Web  (2,645)
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  • 17 Nov 2003
  • Research & Ideas

Lessons from a Nasty Trade Dispute

seems likely that Brazil will work with Canada to arrive at mutually agreeable financing packages to be used by each country. HBS professors Rawi Abdelal and Laura Alfaro recently co-wrote a business case with Brett Laschinger on the... View Details
Keywords: by Cynthia Churchwell
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

increased benefits and efficiency for their customers. While institutions that spent more on information technology also demonstrated shorter times when customers were kept "on hold", the study also found a company may View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 12 Feb 2014
  • Research & Ideas

Private Sector, Public Good

change. "My reading of some of these CEOs is that they're charging and looking back over their shoulders saying, 'Come on, guys. We can get to another place," Henderson said. Many other executives are concerned enough about the... View Details
Keywords: by Dina Gerdeman
  • 03 Nov 2022
  • Op-Ed

Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains

on how to express their concerns with their new bosses versus offering to talk to their boss on their behalf or worse, commiserate with them. Just because you used to sit next... View Details
Keywords: by Julia Austin
  • 25 Aug 2003
  • Research & Ideas

Should You Sell Your Digital Privacy?

It's a startling idea: Instead of relying on regulators to protect our privacy against telemarketers, data miners, and consumer companies, we should capitalize on the value of our personal information and... View Details
Keywords: by Manda Salls & Sean Silverthorne; Advertising
  • 03 Nov 2003
  • Research & Ideas

Making Money Making Movies

the summer issue of Marketing Science. Elberse discusses her research on the entertainment industry in this e-mail interview. Salls: Briefly describe the state of the motion picture industry today. Elberse: The U.S. theatrical motion... View Details
Keywords: by Manda Salls; Entertainment & Recreation; Motion Pictures & Video
  • 04 Aug 2014
  • Op-Ed

Why Small-Business Lending Is Not Recovering

Editor's note: This is the second in a series of articles based on a Harvard Business School working paper by Karen Mills that analyzes the current state of availability of bank capital for small business. During the 2008 financial... View Details
Keywords: by Karen Mills; Banking; Financial Services
  • 10 Nov 2011
  • HBS Case

HBS Cases: Making Lincoln Center Cool Again

Center for the Performing Arts: Alternative Futures, cowritten with Coleman Radell (HBS MBA '11), addresses many more challenges for the Lincoln Center's chief beyond fundraising. The case is a compelling read for nonprofit leaders View Details
Keywords: by Kim Girard; Entertainment & Recreation
  • 10 Feb 2014
  • HBS Case

Stressing Safety in South Africa’s Platinum Mines

that it was OK for workers to bring concerns to their supervisors. In addition, Carroll mandated that Anglo executives fly to Rustenburg and meet with every one of some 30,000 miners, encouraging them,... View Details
Keywords: by Carmen Nobel; Manufacturing
  • 26 Jun 2000
  • Research & Ideas

Three Countries, Three Choices in Post-Soviet Eurasia

Belarus, on the other hand, has tried to draw itself closer than any other former Soviet republic to Russia. Belarus is, as HBS Professor Rawi Abdelal writes in a new working paper, "the quintessential status quo state in... View Details
Keywords: by Martha Lagace
  • 26 Aug 2008
  • First Look

First Look: August 26, 2008

  Working PapersApplicant and Examiner Citations in U.S. Patents: An Overview and Analysis Authors:Juan Alcacer Abstract Researchers studying innovation increasingly use indicators based on patent citations. However, it is well known that... View Details
Keywords: Sean Silverthorne
  • 22 Feb 2011
  • Research & Ideas

Most Popular Articles, Papers of the Decade

concerned about cash, and employees worry about their jobs. But a downturn is no time to stop spending on marketing. The key, says professor John Quelch, is to understand how the needs of your customers and... View Details
Keywords: by Sean Silverthorne
  • 17 Apr 2013
  • Research Event

Conference Challenges Gender Conventions

Held on the HBS campus in late February, the conference on "Gender and Work: Challenging Conventional Wisdom" brought together scholars and practitioners for a thoughtful, forward-looking... View Details
Keywords: by Maggie Starvish
  • 02 Sep 2015
  • Research & Ideas

Explaining China's Crash

as some people are asking, the [Federal Reserve Bank] were to delay raising U.S. interest rates on the basis that China’s deceleration will induce a global slowdown. That decision would clearly have an effect View Details
Keywords: by Christina Pazzanese; Financial Services
  • 19 Jul 2011
  • Research & Ideas

Rupert Murdoch and the Seeds of Moral Hazard

bullying, and disdain for the concerns of others. Each act of indignity lengthens the line of offended parties who are eager to join the vigilante squad seeking punishment for the moguls. LOL, other news outlets. Remember the classic... View Details
Keywords: by Staff; Journalism & News; Publishing
  • 05 Aug 2014
  • First Look

First Look: August 5

research in the natural sciences on the measurement of biodiversity, we introduce-and demonstrate the benefits of-emodiversity: the variety and relative abundance of the emotions that humans experience. Two cross-sectional studies across... View Details
Keywords: Sean Silverthorne
  • 10 Jun 2002
  • Research & Ideas

Reinventing the Industrial Giant

1980s, under the leadership of Roger Smith, GM tried to transform itself into the "21st Century Corporation." 74 The plan was to revamp all of the assembly plants and replace workers with robots and other forms of computerization. The company was to spend $40... View Details
Keywords: by Nitin Nohria, Davis Dyer & Frederick Dalzell; Manufacturing
  • 12 Apr 2004
  • Research & Ideas

Operations and the Competitive Edge

operations took somewhat of a back seat. There were just too many new things to think about and explore, and everybody's attention was focused on "breakthrough improvements," so the mandate for operations became "just keep... View Details
Keywords: by Martha Lagace
  • 14 Jan 2015
  • Research & Ideas

Thriving in the Turbulence of Emerging Markets

not be there tomorrow. A good set of principles and values will remain with you for a lifetime." Among the wider societal responsibilities that Chandaria felt was to improve the rules of the game under which business operated. One major... View Details
Keywords: by Geoffrey Jones; Manufacturing; Auto
  • 30 Oct 2012
  • First Look

First Look: October 30

& Law (forthcoming) Abstract The globalization of accounting standards as seen through the proliferation of IFRS worldwide is one of the most important developments in corporate governance over the last decade. I offer an analysis of... View Details
Keywords: Sean Silverthorne
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