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  • All HBS Web  (4,227)
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  • 27 Sep 2010
  • Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

engage in collective behaviors that diminish their ability to do so. Sarah Jane Gilbert:What led you to study the effects of performance pressure on work teams? Heidi Gardner: I experienced similar team dynamics when I worked in a... View Details
Keywords: by Sarah Jane Gilbert
  • 23 Jun 2009
  • First Look

First Look: June 23

percent. Consistent with theory, we show that entry led to a redistribution of surgeries from lower- to higher-quality surgeons. The value of the improved outcomes due to this redistribution was roughly equal to the additional fixed costs... View Details
Keywords: Martha Lagace
  • 10 Jul 2018
  • First Look

New Research and Ideas, July 10, 2018

Litigation Strategy in EMC Corporation v. Donatelli (B) Supplements the (A) case. Purchase this case:https://hbsp.harvard.edu/product/318027-PDF-ENG Harvard Business School Case 218-020 Actera Group: Investing in Mars Cinema Group (A) In summer of 2010, Murat Çavuşoğlu... View Details
Keywords: Dina Gerdeman
  • 25 Mar 2014
  • First Look

First Look: March 25

process that has led to many successful product launches, but are there areas of customer need that are undervalued by the traditional process? A novel online customer analysis approach suggests untapped opportunities for innovation, but... View Details
Keywords: Sean Silverthorne
  • 21 May 2013
  • First Look

First Look: May 21

http://hbr.org/search/113094-PDF-ENG Harvard Business School Case 613-031 Microsoft Server & Tools In 2011, Microsoft's Server & Tools Business (STB) was large, fast growing, and highly profitable on the strength of traditional packaged product lines View Details
Keywords: Sean Silverthorne
  • 20 Sep 2012
  • Research & Ideas

US Competitiveness at Risk

taxing our companies on foreign income, which has led to dozens of companies moving their corporate headquarters offshore and American companies holding more than a trillion dollars of cash abroad rather than repatriate it. Almost all... View Details
Keywords: Re: Michael E. Porter & Jan W. Rivkin
  • 29 Sep 2009
  • First Look

First Look: September 29

bonds to relatively wealthy investors—became integrated in a quite novel way in the course of the 1960s. The rise of the so-called 'Eurobond' market was a major breakthrough in the history of European integration, but it was a largely spontaneous result of innovation... View Details
Keywords: Martha Lagace
  • 18 Sep 2007
  • First Look

First Look: September 18, 2007

slipped behind its Indian competitors and multinational companies. Details the first phase of the transformation Nayar led in hopes of rejuvenating the industry pioneer. The tagline for this phase was "Employee First, Customer... View Details
Keywords: Martha Lagace
  • 29 May 2018
  • First Look

New Research and Ideas, May 29, 2018

role in the industry. Its current position is, however, increasingly being challenged by consumer-direct models, led by major providers seeking to shortcut brokers. Ashar faces a strategic dilemma in cooperating—but also in competing—with... View Details
Keywords: Dina Gerdeman
  • 19 May 2014
  • Research & Ideas

Why Companies Should Compete for Your Privacy

on consumers' browsers, resulting in higher prices for returning shoppers, consumer backlash led the company to state that such practice was a "mistake" and that it would refrain from pricing based on customer demographics in the future.... View Details
Keywords: by Dina Gerdeman; Consumer Products
  • 18 Oct 2011
  • First Look

First Look: October 18

Funds at Vanguard (A) Robert C. Pozen and Steven VickersHarvard Business School Case 311-134 Vanguard Group management, led by CEO John Brennan, was considering whether to launch exchange-traded funds (ETFs) in early 2000. ETFs, first... View Details
Keywords: Sean Silverthorne
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

dishonest behavior motivated moral leniency and led to forgetting of moral rules, honest behavior motivated moral stringency and diligent recollection of moral rules. Download the Paper:... View Details
Keywords: Sean Silverthorne
  • 21 Jul 2010
  • Research & Ideas

HBS Faculty Debate Financial Reform Legislation

the return required by their capital providers. This led to an extraordinary institutional change that was not accompanied by a corresponding mandate to the Fed and other regulatory agencies to expand their "housekeeping"... View Details
Keywords: by Staff
  • 29 Mar 2010
  • Research & Ideas

Ruthlessly Realistic: How CEOs Must Overcome Denial

the men who had led IBM to near-disaster in the 1980s. Fighting denial is not a matter of IQ. It is a matter of point of view. Excerpt From denial: Why Business Leaders Fail To Look Facts In The Face—and What To Do About It By Richard S.... View Details
Keywords: by Martha Lagace; Auto; Retail; Technology
  • 28 Oct 2008
  • First Look

First Look: October 28, 2008

financial measures makes little sense. All the financial incentives in the world won't transform CEOs into better decision makers. And bad decisions can bring companies down. Boards have an obligation to shareholders to ensure that companies are View Details
Keywords: Martha Lagace
  • 16 Jan 2019
  • Research & Ideas

What Football Firings Teach Managers About Staying Relevant

summarized, “If he’d stuck to coaching and coaching alone during his time in Philadelphia, things just might have been different for Kelly in the NFL.” We revisit Carroll as another example of what can befall leaders. In his second opportunity as an NFL head coach, he... View Details
Keywords: by Boris Groysberg, Evan M.S. Hecht, and Abhijit Naik; Sports
  • 27 Sep 2011
  • First Look

First Look: September 27

development is fragmented and lacks a coherent and integrated theory and method for developing an effective organization. A 20-year action research program led to the development and evaluation of the Strategic Fitness Process (SFP)-a... View Details
Keywords: Sean Silverthorne
  • 13 Mar 2018
  • First Look

March 13, 2018

Wachovia, a top U.S. bank, less than three months after becoming its CEO. Wachovia’s exposure to risky home loans led depositors and creditors to flee the bank on Friday, September 26, after the FDIC seized and sold a smaller bank with... View Details
Keywords: Sean Silverthorne
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

from within (the CFO was 31-years-old and had spent a decade working at the company). On the other hand, employees were encouraged to make the juice bars their homes. There were no required uniforms or scripts on how to interact with customers. This strategy had View Details
Keywords: Sean Silverthorne
  • 12 Feb 2008
  • First Look

First Look: February 12, 2007

jurisdiction of creditors and debtors. Local dollar-denominated credits and liabilities were converted on a 1:1.40 ratio, while obligations held with foreign entities continued to be enforceable at the new rate of 1:3. The crisis led to... View Details
Keywords: Martha Lagace
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