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  • 25 Jan 2011
  • First Look

First Look: Jan. 25

traditional elements of energy transmission and delivery with information technology-heralds a new era in the power industry. Many new business opportunities will be created as the smart grid gets developed. What strategies should Cisco... View Details
Keywords: Sean Silverthorne
  • 29 Mar 2010
  • Research & Ideas

Ruthlessly Realistic: How CEOs Must Overcome Denial

Companies you describe as crippled by denial include the supermarket chain A&P, the retail conglomerate Sears, and the short-lived delivery experiment Webvan. How did these companies succumb to denial? A: To paraphrase Tolstoy, every... View Details
Keywords: by Martha Lagace; Auto; Retail; Technology
  • Web

Courses by Title - Course Catalog

Care Delivery Technology & Operations Management, Accounting & Management Susanna Gallani , Robert Huckman Spring 2026 Q3Q4 3.0 Turnarounds and Transformation Entrepreneurial Management, Organizational Behavior Ranjay Gulati Spring 2026... View Details
  • 01 Dec 2020
  • News

In Review

and moving some activities online when the virus becomes more widespread (as happened in early November). We also transitioned many of our Executive Education programs into a virtual delivery model leveraging the Live Studio technology... View Details
  • 01 Mar 2013
  • News

Making Change

10,000 patients at less than 50 cents per patient. The experience convinced me that the future of cost-effective health-care delivery in developing countries, especially for chronic diseases, is through the mobile phone. My cofounder,... View Details
Keywords: Margie Kelley; housing; gay rights; diabesity; disability; Construction of Buildings; Construction; Educational Services; Social Assistance; Health, Social Assistance; News, Library, Internet, and Other Services; Information; Real Estate
  • January 2018
  • Case

Kids & Company: Entering the U.S.

By: Boris Groysberg, Matthew G. Preble and Katherine Connolly Baden
In April 2017, Victoria Sopik and Jennifer Nashmi, CEO and CFO (respectively) of Kids & Company, a Canadian childcare provider that they had co-founded in the early 2000s and developed into a nearly 100-unit enterprise, are discussing how the company should proceed... View Details
Keywords: Child Care; Childcare; Day Care; Daycare; Early Childhood Education; Strategy; Growth and Development Strategy; Growth Management; Business Strategy; Competitive Strategy; Competitive Advantage; Expansion; Leadership; Marketing; Product Marketing; Brands and Branding; Service Delivery; Service Operations; Product Design; Product Development; Cross-Cultural and Cross-Border Issues; Selection and Staffing; Customer Focus and Relationships; Entrepreneurship; Service Industry; Education Industry; United States; Canada
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  • January 2015 (Revised July 2019)
  • Case

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman
Email mking@hbs.edu for a courtesy copy.

The case describes a program that CVS Health recently implemented to improve medication adherence, an important problem from a societal, public policy, and firm... View Details
Keywords: Medication Adherence; Affordable Care Act (ACA); Marketing Strategy; Communication Strategy; Customer Value and Value Chain; Decisions; Health Care and Treatment; Goals and Objectives; Resource Allocation; Marketing Communications; Consumer Behavior; Measurement and Metrics; Service Delivery; Behavior; Motivation and Incentives; Social Issues; Information Technology; Value Creation; Health Industry; Pharmaceutical Industry; Insurance Industry; Public Relations Industry; Retail Industry; United States
Related
  • 24 Jan 2017
  • First Look

First Look at New Research: January 24, 2017

an established cost accounting method, time-driven activity-based costing (TDABC), to assess the costs of performing an abdomen and pelvis computed tomography (AP CT) in an academic radiology department. We then identified opportunities for improved efficiency in the... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2015
  • First Look

First Look -- September 1, 2015

comparing the value of care delivery and therefore the cost of therapies. Measuring the value of advanced technologies like proton beam therapy versus intensity-modulated radiation therapy (IMRT) is especially crucial, given the high... View Details
Keywords: Sean Silverthorne
  • 02 Nov 2010
  • First Look

First Look: November 2, 2010

the new content generators? Or were they providing a new stream of audience directly to new sites that needed to create innovative models to monetize their content? As more delivery models were on the horizon (location-based breaking... View Details
Keywords: Sean Silverthorne
  • 03 Jun 2008
  • First Look

First Look: June 3, 2008

Implementing Patient-Focused Care (A) (Abridged) Harvard Business School Case 608-070 Reading Rehab Hospital has experimented with a popular concept in health care—patient-focused care—intended to increase quality and reduce costs by organizing care View Details
Keywords: Martha Lagace
  • 15 Jun 2021
  • News

The Path Ahead

us continue to redefine our program delivery as well as scale and deliver our content. But it will also impact how we build a research infrastructure. We have a fabulous physical infrastructure at the School and, as an alumnus, you know... View Details
  • 11 Apr 2000
  • Research & Ideas

Financial Services 24/7

her Bank One account. "It is not uncommon for new delivery systems to compete with old ones," notes Dwight Crane. "But the Wingspanbank model takes that notion to unique extremes." Bank One realized that one way to beat — or at least... View Details
Keywords: by Susan Young
  • 01 Feb 2000
  • News

Financial Services 24/7

offerings and easily decide to close her Bank One account. "It is not uncommon for new delivery systems to compete with old ones," notes Dwight Crane. "But the Wingspanbank model takes that notion to unique extremes." Bank One realized... View Details
Keywords: Susan Young
  • 19 May 2009
  • First Look

First Look: May 19, 2009

http://hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=709484 Performance Management at Intermountain Healthcare Harvard Business School Case 609-103 Intermountain Healthcare is a 21-hospital integrated delivery system serving Utah... View Details
Keywords: Martha Lagace
  • 24 Feb 2009
  • First Look

First Look: February 24, 2009

decision-making procedures were unjust. Subtly activating performers' prosocial identities reversed these reactions. Results highlight how roles and identities shape the experience and delivery of unfavorable outcomes; when procedures are... View Details
Keywords: Martha Lagace
  • 15 Oct 2008
  • First Look

First Look: October 15, 2008

involved in software testing, might teach us about leveraging human assets, in all their diversity, in an innovation economy. Care Platforms: A Basic Building Block for Care Delivery Authors:Richard Bohmer and David Lawrence... View Details
Keywords: Martha Lagace
  • 20 Feb 2018
  • First Look

First Look at New Research and Ideas, February 20, 2018

Describes TelePizza, Spain's leading chain of pizza restaurants and delivery services. TelePizza has experienced rapid growth to 500 stores since its creation in 1987. The company went public on the Spanish stock market in late 1996.... View Details
Keywords: Sean Silverthorne
  • 14 May 2013
  • First Look

First Look: May 14

P/E industries, which have a negative valuation change in the year after the investment. 2006 New England Journal of Medicine Leading Clinicians and Clinicians Leading By: Bohmer, Richard M.J. Abstract—More effective models of care View Details
Keywords: Sean Silverthorne
  • 01 Dec 2020
  • News

New News

thing you think of is mobile-first, but both of you chose to go desktop-first. I’d love to hear why. MA: We’re actually platform-agnostic, although in many ways we’re mobile-first; we just chose a different delivery mechanism as opposed... View Details
Keywords: entrepreneuship; digital media; startups; news; business models; young alumni; News, Library, Internet, and Other Services; Information