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Show Results For
- All HBS Web
(9,534)
- People (41)
- News (3,230)
- Research (4,072)
- Events (42)
- Multimedia (158)
- Faculty Publications (2,841)
Michael Montelongo
Michael Montelongo is a Lecturer of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches Managing Service Operations in the MBA elective curriculum that shows how to effectively design, manage, and improve... View Details
- December 1998 (Revised February 1999)
- Case
City of Charlotte (A)
By: Robert S. Kaplan
The city manager's office in Charlotte, North Carolina, is attempting to align and focus the city's programs and operating departments. City managers, working collaboratively with the elected mayor and city council, have identified five strategic themes to make... View Details
Keywords: Balanced Scorecard; Government Administration; City; Growth and Development Strategy; Adoption; Public Sector; Management Teams; Programs; Performance Evaluation; Motivation and Incentives; Public Administration Industry; North Carolina
Kaplan, Robert S. "City of Charlotte (A)." Harvard Business School Case 199-036, December 1998. (Revised February 1999.)
- Program
Succeeding as a Strategic CFO
as capital budgeting and managing risk, in an effective manner Gain confidence in situations outside of your areas of expertise Strengthen your communication skills Improve how you describe your plans and performance results to... View Details
- 03 Oct 2017
- Working Paper Summaries
When Exit is an Option: Effects of Indiscriminate Violence on Attitudes Among Syrian Refugees in Turkey
- January 2010 (Revised November 2017)
- Background Note
GUIDES: Insight through Indicators
By: Matthew Weinzierl, Jonathan Schlefer and Ann Cullen
GUIDES is an easily remembered framework that can help the business leader and student to confidently and quickly identify, organize, and interpret a country's key economic indicators. Alternatively, it can help them to evaluate third-party analyses and to compare such... View Details
Weinzierl, Matthew, Jonathan Schlefer, and Ann Cullen. "GUIDES: Insight through Indicators." Harvard Business School Background Note 710-044, January 2010. (Revised November 2017.)
- September 1999 (Revised June 2001)
- Case
eBay, Inc.
By: Stephen P. Bradley and Kelley Porter
eBay was the world's largest and most popular person-to-person trading community on the Internet. In early 1999, the company was doing very well and seemed to have solved many of its early problems. However, on March 30, 1999, Amazon.com announced that it was entering... View Details
Keywords: Technological Innovation; Growth and Development Strategy; Marketing Strategy; Planning; Competition; Competitive Strategy; Competitive Advantage; Retail Industry; Web Services Industry
Bradley, Stephen P., and Kelley Porter. "eBay, Inc." Harvard Business School Case 700-007, September 1999. (Revised June 2001.)
- 01 Nov 2010
- News
How IT Shapes Top-Down and Bottom-Up Decision Making
- 28 Nov 2016
- News
What’s good for employee health is good for the company
- 24 May 2016
- News
Build a Culture of Health
Global Leaders for Tomorrow
This article describes the World Economic Forum's Global Leadership Fellows Programme. It offers a vivid example of the leadership development approach described in more detail in "Identity Workspaces for Leadership Development," below. It is applied here... View Details
- September 2002
- Case
KaBOOM!
By: James E. Austin and Jose Miguel Porraz
KaBOOM! is a nonprofit organization developing playgrounds in partnership with corporations and communities. It has grown since 1995 to a national organization that has built 338 playgrounds in partnerships with over 40 companies. This case deals with the nature of... View Details
- 03 Nov 2016
- Working Paper Summaries
Ideological Segregation among Online Collaborators: Evidence from Wikipedians
- February 2017 (Revised February 2021)
- Case
Hebrew SeniorLife: Next Steps
By: Regina E. Herzlinger, Carin-Isabel Knoop and Olivia Hull
The CEO of Hebrew SeniorLife is contemplating how to scale his highly successful but asset-intensive continuing care retirement community for elders. Among the strategies he is considering is an expansion to China; virtual web-based care; providing continuing care in... View Details
- 13 Oct 2017
- News
So, You Want to Join a Startup
- 08 Jan 2020
- News
Unpacking Amazon’s Workforce Development Strategy
- 29 Jun 2022
- Blog Post
Harvard Business School Announces the 2022-2023 Blavatnik Fellows
Harvard-affiliated postdocs as they build their promising life science ventures by developing their leadership talents and providing mentorship and community during their entrepreneurial journey. To date, Blavatnik Fellows have created 30... View Details
- June 2018
- Article
Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged
By: Clarence Lee, Elie Ofek and Thomas Steenburgh
We study how digital service firms can develop an active customer base, focusing on two questions. First, how does the way that customers use the service postadoption to meet their own needs (personal usage) and to interact with one another (social usage) vary across... View Details
Keywords: Customer Engagement; Adoption Routes; Word-of-Mouth; Digital Marketing; Bayesian Estimation; Customers; Communication; Consumer Behavior; Marketing; Internet and the Web; Analytics and Data Science
Lee, Clarence, Elie Ofek, and Thomas Steenburgh. "Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged." Management Science 64, no. 6 (June 2018): 2473–2495. (Lead Article.)
- Web
Live from Klarman Hall - Alumni
1:30–2:15 p.m. EST Faculty Moderator: Kristin Mugford , Melvin Tukman Senior Lecturer of Business Administration; Senior Associate Dean for Culture and Community Alumni Speakers: Beverly Anderson (MBA 1997) , CEO and President, BECU ;... View Details